Week 4 Pain Communication Patient and Practitioner Flashcards
what are some terms that people hear when they are in pain that are harmful
malingering, secondary gain, maladaptive behavior, symptoms magnification
do we need to take into account what the patient wants
yes!
what do patients actually want?
- to be listened to
- understand what is wrong
- patient centered communication
- reassurance and favorable prognosis
- to be told what can be done.
what do clinicians want
to focus on function, program adherence and increased activity level or return to work
patients want to be ____ and PTs want ___
heard, function
TF: TA lead to improved health outcomes
true
TA is ___ + _____
affective bond + agreement on goals and interventions
how do we establish a framework with patients
tell them what to expect, the history, the exam, diagnosis and prognosis and the joint decision of therapy
language should be
patient centered
what are some components of active listening
restatement and reflection “it sounds like your frustrated with…”
what do we not say to a patient
discount their beliefs
don’t criticize their actions
don’t be defensive (when they accuse you of not helping them)
TF reflective statements do nothing
false, they are very helpful
how do we move from pain to function
establish goals
set appropriate expectations
select treatment approaches
what are some psychosocial concerns
catastrophizing, fear avoidance and depression
when we make referrals, what is the format we use
SBAR
- situation (my name… I have patient…)
- background (findings)
- assessment (what I am concerned about)
- recommendation (see mental health person?)