Week 4 Flashcards

1
Q

Describe waterfall project management

A
  • clear requirements at the beginning
  • small or no changes during the project
  • patient customers
  • mechanistic culture
    5 steps: Requirements, design, implementation, verification, maintenance
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2
Q

Describe agile project management?

A
  • high exploration factor projects
  • require high customer responsiveness
  • organizations with innovative cultures
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3
Q

What is scope creep?

A

A project becomes larger and larger due to the constant addition of desired functionality. Meaning succes is a moving target. Because requirements keep changing

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4
Q

What are three time tracking methods?

A
  1. Critical path method
  2. Gantt chart
  3. CMMI (initial, managed, defined, quantitatively managed, optimizing)
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5
Q

What are the fixed and variable components of Waterfall and Agile project management?

A

Waterfall PM:
Fixed - scope and quality
Variable - schedule and cost

Agile PM:
Fixed - Schedule, quality and cost
Variable - scope

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6
Q

What is a spaghetti system?

A

The results of kludges for fast system development

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7
Q

What are the issues of a spaghetti system? and what are the risks?

A
  1. Kludges (service outage)
  2. Insufficient integration between systems (inadequate business controls)
  3. lack of real-time functionality (no support for flexible pricing)
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8
Q

What is a solution for spaghetti systems?

A

Enterprise Architecting (EA)

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9
Q

What are factors for selecting a vendor?

A
  1. Fit between company’s technology platform and vendor solution
  2. history of the vendor
  3. skill level of the team of the vendor
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10
Q

What is a De-escalation process

A

the termination or redirection of an escalating IT project

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11
Q

What are the four phases of a de-escalation process?

A
  1. Problem recognition
  2. Re-examination of prior course of action
  3. Searching for alternative course of action
  4. Implementation and exit strategy
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12
Q

What are the seven roles within a de-escalation process?

A
  1. Messenger (communicates the problem and why the current course of action is insufficient)
    - -> IT/Financial auditors, vendor
  2. Exit sponsor (empower and push exit champions to go through with de de-escalation process)
    - -> CEO, board
  3. Exit champion (actively persue de-escalation)
    - -> CIO, BU managers
  4. Exit catalyst (make the consquences of staying on the current course more visible)
    - -> IT managers, CIO, BU managers
  5. Exit blocker (hinder or slow the de-escalation process)
    - -> Vendors, project champions
  6. Legitimizer (provide thrustworthy external observations, assesments and advice)
    - -> Legal/IT Consultants
  7. Scapegoat (Blame for a failing or failed effort)
    - -> Former CIO, CEO, project managers
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13
Q

What are the six different power bases?

A
  1. Reward power (bestow rewards on the target in return for compliance)
  2. Coercive power (force compliance by treat of punishment)
  3. Expert power (the power to gain compliance on the basis of expertise)
  4. Informational power (power to convince the target with logic)
  5. Legitimate power (the right to prescribe behavior)
  6. Referent power (the power to induce behaviour by referring to the target’s identification)
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14
Q

What powers does the messenger role have and in what phase is this role necessary?

A

powers: informational power and expert power
Phase: 1

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15
Q

What powers does the exit sponsor role have and in what phase is this role necessary?

A

Powers: legitimate power and coercive power
Phase: 1,2,3

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16
Q

What powers does the exit champion role have and in what phase is this role necessary?

A

Powers: legitimate power, reward power, coercive power, informational power
Phase: all phases

17
Q

What powers does the exit catalyst role have and in what phase is this role necessary?

A

Powers: informational power
Phase: 1,2,3

18
Q

What powers does the exit blocker role have and in what phase is this role necessary?

A

Powers: legitimate power
Phase: all phases

19
Q

What powers does the legitimizer role have and in what phase is this role necessary?

A

Powers: informational power, expert power
Phase: 1,2,4

20
Q

What powers does the scapegoat role have and in what phase is this role necessary?

A

Powers: “reverse referent power”
Phase: 4