WEEK 4 Flashcards
Cruise ships are likely to be __________, that is, containing a mixture of crew with different nationalities, of various ages, with different backgrounds and prior learning and individual needs and aspirations.
heterogeneous
Traditionally, ships ________ who performed tasks related to the safe passage and commercial activity of the vessel within a hierarchical regime.
employed officers and ratings (non-officers) or crew
This regime was often operated on a ______’ basis, from which the term ‘officer of the watch’ is derived.
‘watch-keeping
Roles and Responsibilities on Cruise Ship
Watch duties are traditionally ______ in duration: 0800 to 1200, 1200 to 1600, 1600 to 2000, 2000 to 2400, 2400 to 0400 and 0400 to 0800.
four hours
Typically, a deck or engineering officer will undertake _______ in a 24-hour period.
two four-hour watches
In contemporary cruising, employees are designated officers, crew, and staff (Bow,2002).
Officers denote employees with specific authority. They are located within three departments: _______
deck, engineering, and hotel services.
The crew is similarly divided between these departments, but in number this group represents the largest segment.
The last group, staff, includes personnel, many of whom may be contracted to work on board by a concessionaire, such as shop managers, hairdressers, beauticians, entertainers, casino staff and photographers.
The _______ is a large and diverse community that, because of scale and complexity, requires care in terms of management and coordination.
resultant ‘ship’s company’
A ________has, according to Branch (1996), absolute authority on board a cruise ship.
ship’s master
although frequently the _____ on a cruise ship will hold the position of master.
captain
Other officers on board may also hold the rank of captain; for example, the _______, who is charged with a responsibility relating to the crew, staff and customers on board.
staff captain
The _______ has a direct responsibility to the captain but an overarching responsibility to ensure company policies are adhered to in respect of regulations for environmental matters.
environmental officer
Many ships also employ a _________ with cross-departmental responsibility to ensure matters relating to training and personnel development are managed to meet company policies.
personnel and training officer
3 MAIN DEPARTMENTS OF A SHIP
- Deck Department
- Technical/Engineering Department
- Hotel/Passenger services Department
The ______ is in-charge of the ship but also oversees navigation and the deck department.
ship’s master
On a day-to-day basis, the _______ is the responsibility of the chief officer or first mate (first officer).
deck department
On a day-to-day basis, the deck department is the responsibility of the ____
chief officer or first mate (first officer)
This department oversees navigation and care of the vessel.
Deck Department
Deck Department
One of the___ in this department will also hold the position of safety officer.
senior officers
The deck officers’ complement is frequently made up with junior officers in training, who are called _____
‘cadets’.
Deck Department
Crew positions include the ________who supervise deck crew under the direction of deck officers
chief petty officer (deck) and petty officers (deck),
Deck Department
deck carpenter, who attends ____;
berthing and departure
deck department
junior seamen, seamen grade 2 and seamen grade 1, the latter two share _____
lookout and steering duties with deck officers
Deck Department
quartermaster or coxswain, who is a senior rating responsible for _____;
steering
the_______, who is the deckhands’ overall foreman; and day workers employed in general duties.
bosun (boatswain)
All seamen employed in the deck department who are not officers fall into the category of either ____________.
The deck department can also include specific posts, such as security.
ordinary seamen (OS), who are deemed to be unskilled, or able-bodied seamen (AB), who are considered skilled
Deck officers can be identified by their stripes, which are ____
plain gold.
Masters and captains have ____
four stripes
chief officers have ___ stripes,
three
first officers have _______ stripes
two and a half
second officers have _____ stripes
two
third officers have _____ stripes
one and a half
fourth officers have ______stripe.
one
Cadets frequently have either _____ stripe
half or one
The symbol for the deck department is a ________
diamond
Security can be recognized by their ______and their symbol – a _____’.
- brown stripes
- capital ‘S
Most cruise ships appoint an environmental officer, who is recognizable by his/her_________ stripes.
green and gold
Engineering Department
The engine room is the domain of the ____, who is responsible to the master for the vessel’s propulsion, steering and power for auxiliary systems such as heating, ventilation, air conditioning, lighting, and refrigeration.
chief engineer
The _______ is also responsible for fuel, maintenance, and repairs. Depending on both the size of the ship and the type of propulsion system, cruise ships may require additional engineering officers and cadets, including electrical engineers.
chief engineer
Crew positions in the engine department include _________, who supervise the engine room under the direction of engineer officers;
chief petty officer (motorman) and petty officer (motorman)
junior motorman, motorman grade 2 and motorman grade 1. Some vessels have specific posts, such as electricians
Chief engineers have _______ in alternate colours
four stripes, which are gold and purple
The chief electrician has _____ stripes,
three
first engineer has______stripes, and the second engineer has ____ stripes.
- two and a half
- two
engineering department
There are two symbols for this department: the propeller signifies ___________, while an electric-current motif is used for ____.
- technical and engineering
- electrical officers
Depending on the scale and size of operations, the hotel service team may certainly be extremely diverse, but that aside, for a cruise it dominates in terms of numbers of employees.
hotel department
hotel department
An individual with the title of ___________ is usually in charge of this department.
hotel manager, director of hotel services, passenger services director (PSD) or executive purser
The senior assistant purser, assistant food and beverage manager, bars manager and accommodation manager (housekeeper) will have __________ stripes. The second purser will have ___stripes.
- two and a half
- two
Other Department
medical department
The principal medical officer (PMO) leads this department, supported by as many medical officers or doctors as are required.
Depending on the ship and the clientele, there may be a senior nurse or two or more nurses (usually at officer level).
other department aside from medical department
entertainment department
entertainment department
The ______, who tends to be an experienced professional from the world of entertainment, leads this department. As the departmental name implies, any of entertaining customers (and crew) is managed from within this department.
cruise director
which department will have these employees
The range of employees can therefore include musicians, dancers, comedians, actors, singers, social hosts, sound and lighting crew, stage technicians, guest lecturers, port lecturers, health, fitness and sport instructors, children’s staff and specialist experts.
A ______________frequently assists the cruise director. The cruise director is usually regarded as having a rank equivalent of three stripes and is linked by association to the hotel department.
deputy cruise director
The cruise director is usually regarded as having a rank equivalent of _______ stripes
three
service employees who work under the direction of a manager or other supervising staff
crew members
may or may not have direct contact with passengers
crew members
eligible to receive tips in addition to their wages if they work directly with passengers onboard
crew members
work long hours, with little time off during their contract
crew members
have their own crew facilities
strictly forbidden to socialize with any passengers onboard a ship
crew members
not allowed to utilize any public elevators and stairways unless they are working at that time
crew members
(e.g. waiters, bus boys, chefs, cabin stewards, bar staff, carpenters, electricians,
plumbers)
crew members
consist of upper level positions
they have direct contact with cruise passengers except for some entertainment employees
work shorter hours, receive time off while in port
staff
they have more access to onboard facilities
may be allowed to utilize public elevators and stairways
may also be allowed to mingle with passengers
staff
elite group of employees who oversee the nautical and mechanical aspects of the ship, ensuring the safety of the passengers and crew at all timesç
highly trained and report directly to the ship’s Captain
officers
they have complete authority over any crew or staff member onboard the ship
they also receive the highest wages paid to any employees
they have a privilege of having a private stateroom
officers
(e.g. waiters, bus boys, chefs, cabin stewards, bar staff, carpenters, electricians,
plumbers)
officers
- keep the passengers busy and entertained
- better known as “cruise staff” activity leader or instructors work with passengers in small groups, leading them in a specific activity (diving, dancing, yoga)
- entertainers who provide music (either playing it or as disc jockey)
activity and shipboard entertainment
- they sing, act, juggle, or perform other forms of entertainment either on poolside, clubs,
- casinos, or on stages
- cruise directors are responsible for all these areas, making sure that passengers are participating and enjoying each experience
activity and shipboard entertainment
- in-charge of keeping the ship well maintained, running smoothly, and ensuring everyone’s safety
- keep detailed records
deck and engineering
- knowledgeable of maritime laws and regulations
- need to have some experience onboard a ship and specialized training
deck and engineering
- these positions can also be called “hotel management” jobs
- the common denominator with all of these jobs is that you are providing a direct service to passengers, whether it is cooking food, serving food or beverages, cleaning cabins, doing laundry, and a wide range of other duties
- pursers are in charge of all onboard accounting during each cruise
service and hospitality
- workers in these jobs are also providing direct care to passengers
- services are in the form of massages, hair care, manicures, or even medical care
- you will need to have the proper credentials or licenses before you can apply for any of these jobs
personal care and shipboard medical
- the necessary people who keep the company running, not just the ships
- in these positions, you can be promoted to executive or leadership roles
corporate office position
the commander of the ship in-charge of both sailing and hotel operations and has full responsibility and authority for the performance of the ship and the ship’s company, and for the comfort and safety of the passengers
captain
responsible for safety related matters aboard the ship such as navigation, environment, public health, and maintenance
staff
responsible for all hotel service and revenue areas for passengers and the ship’s company and prepares all necessary documents, shipboard accounts, and financial matters
passenger service director
oversees all engineering, electrical and ventilation systems as well as vital connections between the ship and land points all over the world
chief technical officer (chief engineer)
tends to the health of passengers and crew
chief medical officer
oversees in-room satellite TV programming, ship-to-shore phone calls, internet services, and all shipboard communication systems
chief radio or communication officer
responsibility includes guest satisfaction and comfort, human resources, security, expenditures, and revenues; works closely and reports to the Captain about the state of the ship, ensuring the quality of the ships environment is on par with the standards of the cruise line
hotel manager or hotel director
administer day-to-day affairs such as management of passenger accounts, mail, messages, printing, storing of valuables (safety boxes), immigration and customs requirements, payroll, staff visas and passports, currency change
purser or chief purser
Trained and well versed in immigration and customs laws and responsible for the ship’s documentation when traveling and they often deal with customer service, fielding questions and complaints with sensitive financial issues
purser staff
responsible for nearly every aspect of food onboard the ship such as ordering, quality control, disease and code regulations, cooking, and food preparation, overseeing kitchen staff
executive chef
oversees the areas of the ship where food and beverages are served, ordering in bulk, food budget, calculations and costs on a large scale, working closely with other members of the kitchen staff
food and beverage manager
the housekeeper responsible for cleaning a certain number of rooms onboard the ship, that includes changing sheets, windows, bathrooms, floors, etc.
cabin steward
must have a strong knowledge of fine cuisines and exotic foods and must be able to organize menus for themed events and responsible for cooking and preparing these meals
chef de partie
coordinates all entertainment and informational activities that take place as part of the cruise experience; presides passenger orientation and disembarkation meetings; manages the musicians, entertainers, onboard lecturers, social hosts, health club staff, photographers, shore excursion manager
cruise director
offers the best quality dining service to passengers; trains the staff in correct serving techniques and high serving standards; supervises the quality of the food and beverages to ensure they are up to standard
maitre D’ Hotel or master of the hotel
he/she is an integral part of any functioning kitchen and works closely the Executive Chef and prepares the food and the kitchen for the respective meals onboard
sous chef
check passengers in and out during arrival and departure; they settle accounts at the end of the cruise and field questions and complaints so you need to be diplomatic and have a strong back bone
receptionist
the spa is mostly a concessionaire
spa therapist
it can even be called a custodial position and as a custodial you will generally assist wherever needed with cleaning
housekeeping staff
here you are most likely to begin as an Assistant Waiter and then work your way up
restaurant staff
if you are an outgoing and bubbly personality, then this is a good job for you. You are part of the entertainment team and will welcome guests to the shows, host bingo, dance with the guests, etc.
cruise staff
here you have various positions from dealers to cashiers etc.
casino staff
in this position you will deal with children of various ages and nationality, and additional languages are always appreciated, and you will need the necessary certificates for child care.
child care (also called youth staff)
there are various positions from duo acts to stage musicians. Most cruise lines hire directly nowadays however, there are also agents that place acts on ships.
musician
from lighting to sound, all these positions are needed to run a good show. These are usually in-house jobs, so you apply directly with the cruise line.
theatre technicians
there are truly a lot of various positions in the galley; these positions are in house and need to be applied for directly; working in the galley or F&B (Food and Beverage) in any form usually really limits the time you can go ashore
cooks
this is a basic position that will generally be doing cleaning of the galley, washing the dishes or any other duties required.
galley utility
most will start as Bar Waiters and work up to being Bartenders, Sommeliers, etc.
bar staff
if you have a strong IT background in both hardware and software, then you can look at this. It is a high-pressure position and you need to have patience as you will deal with guests and crew.
assistant system manager
the benefit of working in the shops is that they are closed when in port, so you can really go out and see the places the ship docks. However, keep in mind that when at sea the shops are open all day and stay open until late at night.
retail staff
you need a strong background in guest services and sales before you can even think of applying for this position as well as a sound knowledge of the world and geography. With this job you will need to go on tour with the guests.
shore excursions staff
This position is usually a very high-pressure role responsible for all printing materials on board as well as maintaining and repairing the machines. Printing is done daily.
printer
if you have studied in the Maritime field and wish to pursue a career in the deck department, then this is an option for you.
deck cadets
