Week 3 - Ombudsman Flashcards
1
Q
What do ombudsmen do?
A
Investigate and resolve complaints about organisations and government bodies
2
Q
What do ombudsmen encourage?
A
Good practice in the way complaints are handled
3
Q
What is one of the ombudsmen most powerful outcomes?
A
They publish (e.g to national press) the way in which a local authority has failed to honour its obligations
4
Q
What is an example of an ombudsmen?
A
Financial ombudsmen
