WEEK 3- NURSING AS AN ART Flashcards
lifelong process, used to develop meaningful relationships. promotes personal growth and attainment of patient’s health related goals.
COMMUNICATION
what are some ways a nurse with expertise in communication express their caring?
- becoming sensitive to self and others
- instilling faith and hope
- providing supportive environment
- assisting with gratification of human needs
- allowing for spiritual expression
morals, ethics, and an informed sense of right and wrong. awareness on personal responsibility
CONSCIENCE
convergence between one’s desire and obligations and the deliberate choice to act in accordance with them
COMMITMENT
expressed by being sensitive to the anxiety and apprehension they may feel toward receiving a call from a stranger who is asking about health-related issues
COMPASSION
expressed by being able to give the participant the information they need to have an understanding as to what they are consenting
COMPETENCE
is achieved by ensuring the participant that the information they share will be used appropriately and for the greater good.
CONFIDENCE
what are the 6cs of caring?
COMPASSION, COMPETENCE, CONFIDENCE, CONSCIENCE, COMMITMENT, COMFORTMENT
ability to take initiative in establishing and maintain communication, being authentic, appropriate response, and mutuality
INTERPERSONAL RELATIONSHIP
what are the levels of communication
intrapersonal and interpersonal
this occurs within an individual. this level is also called self talk, inner thought, inner dialogue
interpersonal communication
one-to-one interaction between the nurse and another person that often occurs face-to-face. Meaningful interpersonal communication results in exchange of ideas, problem solving, expression of feelings, decision making and personal growth.
INTERPERSONAL COMMUNICATION
occurs within a person’s spiritual domain. occurring in prayer, meditation, religious rituals to communicate with higher power
TRANSPERSONAL COMMUNICATION
occurs when small number of persons meet together. This can be seen used by nurses through group therapy
SMALL GROUP COMMUNICATION
an interaction with the audience. Nurses have opportunities to speak with groups of consumers.
PUBLIC COMMUNICATION
use of technology to create ongoing relationships with patient and their health care team.
ELECTRONIC COMMUNICATION
what are the EIGHT elements of the communication process?
SENDER MESSAGE ENCODING MEDIA DECODING RECEIVER FEEDBACK NOISE
they are the person who sends their idea to another person
SENDER
idea, feeling, suggestion, guidelines, orders or any content which is intended to be communicated
MESSAGE
process of converting the idea, thinking or any other component of message into symbols, words, actions, diagram
ENCODING
medium, passage or route through which encoded message is passed by the sender to the receiver
MEDIA
means translating the encoded message into language understandable by the receiver
DECODING
he is the person whom the message has been sent to
RECEIVER
it is the response by the receiver. marks the completion of the communication process
FEEDBACK
it is the hindrance in the process of communication
NOISE
refers to the form of communication in which the message is transmitted verbally. The goal is to have people understand what we are trying to convey
VERBAL COMMUNICATION
spoken words are used, includes f2f, speech, telephonic conversation, video, radio, television, voice over internet
ORAL COMMUNICATION
GIVE SOME ADVANTAGES OF ORAL COMMUNICATION
QUICK FEEDBACK
F2F- FACIAL EXPRESSION, BODY LANGUAGE
is the sending or receiving of wordless messages. gesture, body, language, posture, tone of voice or facial expression. This is all about the body language of the speaker
NONVERBAL COMMUNICATION
what are the three elements of nonverbal communication
appearance, body language, sounds
speaker: clothing, hairstyle, neatness use of cosmetics
surrounding: room size, lighting, decorations, furnishings
APPEARANCE
facial expressions, gestures, postures
BODY LANGUAGE
voice tone, volume, speech rate
SOUNDS
0-18inches, holding a crying infant, performing physical assessment, includes bathing, grooming, dressing, feeding a client
INTIMATE ZONE
18IN-4FT
sitting at a client’s bedside, taking the client’s nursing history, exchanging information at change of shift
PERSONAL ZONE
4-12FT
making rounds with physician, sitting at the head of the conference table, teaching a class, conducting family therapy
SOCIAL ZONE
12FT+
speaking at a community forum
PUBLIC ZONE
what are some factors influencing communication?
- developmental level
- gender
- sociocultural differences
- roles and responsibilities
- space and territoriality
- physical mental and emotional state
- values
- environment
refers to the relationship between a healthcare professional and a client (or patient)
THERAPEUTIC RELATIONSHIP
what are some other terms used alternatively for “therapeutic relationship”
helping relationship, helping alliance, nurse-patient relationship, working alliance, therapeutic alliance
_____ therapeutic nurse-patient relationship is a supportive interaction that moves a patient toward wellness. Based on trust, respect, interest, and empathy
therapeutic nurse-patient relationship
interaction process in which nurse fulfills her role by using her professional knowledge and skill in such a way that she is able to help the patient physically, socially and emotionally
therapeutic relationship
what are the four phases of a therapeutic nurse-patient relationship (in order)
- pre-interaction phase
- introductory/ orientation
- working phase
- termination phase
phase which a nurse goes through before actual interaction with the patient. begins when the nurse is assigned to a patient BEFORE they interact. involves preparation for first encounter.
PRE-INTERACTION PHASE