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Psy402 > Week 2 > Flashcards

Week 2 Flashcards

1
Q

friendships have these 3 components

A

1.my choice 2. no fixed ground rules 3. not goal directed

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2
Q

3 components of professional relationships

A
  1. no selection privilege 2. deliberate info exchange involved 3. consent for treatment required
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3
Q

communication is comprised of 3 components

A

1.hearing verbal messages (cog and affective) 2. perceive nonverbal messages (affective, beh) 3. respond effectively (verbally, non verbally)

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4
Q

what is effective, empathic communication?

A

the capacity to listen, pay attention, perceive, and respond in a way that the fore-mentioned are obvious

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5
Q

what are non-verbal skills?

A

facial expressions, spatial relations, personal appearance, cultural characteristics

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6
Q

name 4 aspects of a professional relationship

A
  1. time is finite 2. advice giving not on the agenda 3. objectivity 4. dual relationships harm. e. no personal contacts
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7
Q

name 2 other professional relationship considerations

A
  1. no time flexibility (limited no of sessions) 2. legal, confidentiality, boundaries exist
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8
Q

what ate the 3 V’s + B in non-verbal skills?

A

Visuals , Vocal, Verbal tracking, Body language

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9
Q

what is meant by visuals in non-verbal skills!?

A

maintain good eye contact and notice theirs

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10
Q

what is meant by vocal in non-verbal skills?

A

tone, volume, rate of your voice and how they’re reacting to that

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11
Q

what is meant by verbal tracking in non-verbal skills?

A

stay with clients topic, reflect the main theme etc

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12
Q

what is meant by body language in non-verbal skills!?

A

appropriate physical proximity to client, relaxed open posture, occasional head nodding/smiling/hand gestures. notice how their body Lang effects yours

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13
Q

what are 3 helpful verbal skills?

A
  1. use language that is understandable 2. reflection and clarification of clients statements 3. summarise
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14
Q

what are 3 more helpful verbal skills?

A
  1. respond to primary msg 5. use verbal reinforces 6. use humour occasionally to reduce tension
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15
Q

why are closed questions helpful?

A
  1. to clarify/obtain specific info 2. increase responsivity
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16
Q

why might closed questions be unhelpful

A
  1. client might feel interrogated - not build rapport 2. decrease validity of response
17
Q

what is paraphrasing?

A

feeding back the essence of what was said in your own words + important main words of the client

18
Q

name 2 reasons why is paraphrasing useful?

A
  1. clarifies clients comments 2. if accurate allows client to move forward quicker
19
Q

why are open-ended questions useful?

A

encourage maximum info

20
Q

what can be a bad thing about using open-ended questions?

A

can decrease responsivity and encourage confabulation

21
Q

what is summarising?

A

used to encompass a longer period of conversation. select key concepts of topic discussed and restate them as accurately as possible

22
Q

in open-ended questions WHAT often leads to:

A

facts

23
Q

in open-ended questions how often leads to

A

discussion around process/sequence or feelings

24
Q

in open-ended questions WHY usually leads to:

A

discussion of reasons

25
Q

in open-ended questions COULD/WOULD/CAN might result in the client saying…

A

no, I don’t want to talk about that

26
Q

what is the purpose of reflecting?

A

to try help the client start making some links

27
Q

what are verbal cognitive messages?

A

client talks about things, people, events which involve simple or complex themes

28
Q

which are easier to recognise: verbal cognitive messages OR affective cognitive messages?

A

verbal cognitive messages

29
Q

what is the problem in only responding to verbal cognitive messages?

A

may solve immediate problem but miss the complexity of how the client experiences/feels about the event/s I.e the real concerns

30
Q

what are the two components of verbal messages?

A
  1. cognitive 2. affective
31
Q

how are affective messages communicated?

A

verbally and nonverbally

32
Q

what is responsive listening?

A

both verbal and non-verbal messages are attended to. I. e. while listening you look for apparent and underlying thoughts and feelings

33
Q

what 3 things does responsive listening require from the therapist?

A
  1. communication of empathy 2. acceptance and concern for client 3. doing everything to understand clients issues
34
Q

what is the cog message underlying when a client says “I’m so fat and that’s why I never get a date! men are such ducks! “

A

weight concern

35
Q

what is the underlying feeling when a client says “I’m so fat and that’s why I never get a date! men are such ducks! “

A

anger

36
Q

what are the 3 goals of verbal responding

A
  1. communicate that you’d heard and understood clients perspective/feelings 2. communicate empathy, acceptance, respect, caring 3. increase clients self understanding

Psy402 (12 decks)

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