Week 12 Flashcards
Role of Work
- Traditional View
- Modern View
- Satisfies material needs, following a predictable format, separated from community and the rest of life, life outside work helps emotional and social need
- Provides individual meaning and identity, expected to provide social and emotional needs as well as material
Benefits of Work (Jahoda 1981)
- Manifest
- Latent - psychological needs
- Negative work conditions
- Unemployment effects
- Manifest - income and material
- Latent - status, identity, social contact, activity, time, and structure
- too strict time structure, bad colleagues, low-status job
- loss of income and latent benefits
Wellbeing at Work
- If work supports health and wellbeing
- Workplaces can be
- it can improve lives outside the workday
- a part of the solution to improving health and well-being in NZ
Fundamental Experiences Supporting Wellbeing
1. Relatedness
2. Competence
3. Autonomy
- being a part of something
- feeling like we are good at something - getting positive feedback
- sense of control in choosing the important aspects of our lives
Psychological States of Work
- 3 states
- Experience of meaningfulness at work
- Experice of responsibility for the outcome
- Knowledge of results of work activity
Demand Control Model
- Demands
- Control Decision Latitude
- High and Low Demands
- tasks to do both control and amount
- control over the task, participation in decision-making making, and competence to exercise control
- High demands are not always problematic, low demands can be detrimental to low demands
Job Demands - Resources Model
- demands
- resources
- tasks that require skill and effort psychological and physical costs
- aid achievement of goals, reduce job demands, stimulate personal growth
Resources and Recovery are Key
- high demands can be fine
- we can deal with high-stress
1. we are designed
2. short-term stress
- stress + enough recovery
- stress + not enough recovery
- as long as we have the resources
- as long as we have time for recovery
1. to respond and act quickly to threats - life-saving ability
2. is not bad if followed by recovery - perfect combination
- burnout
Emotional Labour
- expressing emotions
- surface acting
- deep acting
- adjusting emotional expression
- that are contrary to actual feelings
- especially detrimental - burnout, exhaustion, customer dissatisfaction
- more beneficial for employees and customer
- to achieve the intended outcome
Emotional Agility
- understanding what emotions tell us
- emotions signposts
- ways to be more agile
- emotions as data, not directives
- for what is going on and how it might affect us
- recognize your patterns, label your thoughts and emotions, accept them, act on your values
Emotion Contagion
- definition
- rudeness is contagious (Foulk et al. 2016)
- social burden collegues/superviors (Yang et al. 2019)
- cues influence how to feel
- social learning theory: behaviors are modeled in the organization, experiencing rude emotions primes future interpretation of events
- social support is an important resource, the impact of providing support to a colleague and supporting negative emotions predicted lower job satisfaction and higher turnover intentions
Contagion can be a good thing - positive emotions build
- 4 key points
- Broaden and build theory
- Positive affect influences people to try new things - broaden their experiences
- Positive experiences lead to positive emotions - an upward positive spiral
- Encouraging individuals to seek out new experiences that are likely positive
Colleagues, Leaders, and Emotions
- leaders with positive emotions
- leadership today often involves
- leaders need to be aware and in control of emotions
- emotional intelligence and transformational leadership
- have more positive team members
- management of emotions
- knowledge about emotional contagion and emotional intelligence
- those who can control and model emotions
Four A’s of a Positive Workplace
- acknowledgment
- acceptance
- accommodation
- appreciation
It’s not about any one thing (Gireesh et al., 2018)
Looked at large variety of predictors including substance abuse, screen time, eating habits, reading, bullying, sleeping pattern, physical activity and area-level deprivation
- Each of multiple risk behaviors, eating habits, sleep, bullying, physical activity, screen-time and reading independently associated with mental well-being (p<0.0001)
- Sleep and eating behaviors stronger association than bullying, physical activity and screen time
