Week 11 Social Interaction Flashcards
Social Interactions that have Moved Online. Examples
Learning
Working
Shopping
Gaming
Dating
Worshiping
Social Computing
Use of technology for socialization
How people use technology for communication and collaboration
Root and History of Social Computing
Computation -> Communication -> Collaboration -> Connection
(Social Interaction)
Social Digital Systems: Classification: List 2 branches
Explicitly Social
* Emailing a family member
* Sharing photos with friends
* Instant messaging a coworker
* Videoconference with a supervisor
Implicitly Social
* Creating a web page
* Writing a blog
* Following a celebrity on Twitter
* Editing a wiki
* Uploading content to YouTube
What is Computer-Supported Cooperative Work (CSCW) used for? List
(read slides man)
Face to face
Continuous Task
Remote
Communication + Coordination
Remote Interaction: Video Conferencing: and Examples
- Enables friends and family to communicate
- Enables people to get to know each other
- More intimate than audio-based communication
- Less awkward for young children
o like to “show and not tell” (Ames et al, 2010)
Video Window (Bellcore, 1989)
Telepresence Robots
Social Media
Social Media
- Can be used for various types of communication:
- Asynchronous
- Synchronous
- one-to-one
- one-to-many
- Used in emergencies: mass communication
- Disseminate up-to-date information
- Timely and accurate information
- Risks: misinformation, rumors
Do Face-to-Face Conversational Rules Apply in Online Interactions?
- Turn-taking for coordination
- Back channeling (head nod, uh, hmm)
- Farewell rituals
- Implicit and explicit cues (e.g., checking time)
- Handling breakdowns and misunderstandings
- Repetition for emphasis
- Continue talking
How Do We Enable Coordination in Social Computing?
- Typically individuals use:
- verbal and non-verbal communication
- schedules, rules, and conventions
- shared external representations (e.g., whiteboard)
- How can technology facilitate this?
- Do the offline rules apply?
Role of Awareness in Social Interaction, The two branches
Awareness branches into Peripheral and Situational
Supporting Awareness in Social Computing Technology
- Provide awareness of individuals in
different locations - Workspace awareness: “the up-to-themoment understanding of another
person’s interaction with the shared
workspace” (Gutwin and Greenberg,
2002) - Other examples of a CSCW technology?
Face-to-Face Interaction Examples
(Sharable Interfaces)
- Technologies designed to utilize existing forms of
coordination and awareness mechanisms. - Whiteboards
- Large touch screens
- Multitouch tables
- Sharable surfaces considered more natural than
other technologies - Users not scared to touch them or make mistakes
- Found them more comfortable working together
- around a tabletop > sitting in front of a PC
Co-located Collaboration Mediation: The Reflect Table
Social Interaction Design Objectives in Co-located Environment. Examples and what to do
Summary: Using socially designed items in social enviornement to get them to work together and coordinate and communicate with eachother.
Facilitating ongoing social situations
Enriching means of social interaction
Supporting a sense of community
Breaking ice in new encounters
Increasing awareness
Avoiding cocooning in social silos
Revealing common ground
Engaging people in collective activity
Encouraging, incentivizing or triggering
people to interact
Social Interaction Design Objectives (9)
- Facilitating ongoing social situations
* Group conversations
* Professional collaboration
* Task and knowledge sharing activities
* E.g., CSCW tools that support engagement and productivity - Enriching means of social interactions
* Tools that incorporate new elements or channels into:
* collocated interactions, conference room
* collocated learning environments, e.g., classroom
…to increase engagement
* Examples:
* Top Hat - Supporting a sense of community
* Technologies that:
* focus on communities rather than small
groups or dyadic relationships
* aim to foster community spirit and cohesion
* Examples:
* Using Figma to co-create protypes in a
classroom setting - Breaking ice in new encounters
* Tools that:
* relieve tension
* alleviate social awkwardness and
* foster social skills
* Examples:
* Discussion forum displayed on the screen to which each
student posts a “burning question” they have about a course
* Social Textiles - reveal commonalities between two wearers
of a similar shirt.
* facilitates encounters between people unfamiliar to each
other - Increasing awareness
* Tools that increase the awareness of:
* other people,
* their interests, or
* their actions
…esp. in public settings
* Examples:
* Self-disclosure app (providing information about a person nearby) - Avoiding cocooning in social silos
* Tools that help to addresses the isolation and lack
of interaction problems in a co-located setting
* Similar #5
* However,
* #6 solves a problem
* #5 provides a new social opportunity - Revealing common ground
* Similar #5
* However,
* #7 emphasizes the importance of matchmaking by
identifying mutually interesting/relevant
characteristics and/or commonalities between users
* E.g., CueSense: a wearable display that displays
wearer’s social media content that matches another’s. - Engaging people in collective activity
* Tools that foster positive social encounters and in-depth
social interaction by engagement in a joint activity
* Examples:
* Shared surface - Encouraging, incentivizing or triggering
people to interact
* conceptually related to persuasive
technologies
* Next2You, a proximity-based social
mobile application that utilizes
gamification to encourage face-to-face
interaction between familiar strangers
Questions to Consider in HCI(Read Me)
How to distinguish individuals in social computing
techologies?
Core design concerns include whether size, orientation,
and shape of the display affect collaboration
Horizontal surfaces support more turn-takingand
collaborative working in co-located groups
What do menus/toolbars look like? Where are they?
What about occlusion?
