Week 11 PP Flashcards by Jayden Bohn

What is Adaptability?

Being flexible and open to change, able to adjust new situations, and willing to learn new skills.

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What is Service?

Putting the needs of clients or customers first, being attentive to their needs, and providing excellent service.

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What is Trust?

Building trust with colleagues, clients, and stakeholders by demonstrating reliability, competence, and integrity.

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What is Diversity & Inclusion?

Valuing diversity and promoting inclusivity, treating everyone with respect, and avoiding discrimination based on race, gender, age or other factors.

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What is Integrity?

This involves honesty, trustworthiness, and adherence to ethical standards.

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What is Responsiblity?

Being accountable for your actions, taking ownership of your work, and fulfilling your obligations.

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What is Respect?

Showing consideration for others, their beliefs, opinions, and feelings.

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What is Professionalism?

Conducing onself in a manner that reflects competence, expertise, and dedication to one’s profession.

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What is Teamwork?

Collaborating with collegues, sharing knowledge, and working towards common goals.

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What is Excellence?

Striving for high standards of performance and quality, seeking continuous improvement, and being committed to excellence.

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Common Health Care Values

-Respect for the patient and their privacy
-Respect for the work environment
-Respect for the profession
-Respect for the laws, regulations, and policies that govern us as healthcare professionals

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What is Ethics?

Ethics examines the rational justification for our moral judgements; it studies what is morally right or wrong, just or unjust. In a broader sense, ethics reflects on human beings and their interaction with other human beings.

interactions can include, with nature, on freedom, on responsiblities, and on justice

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Ethics is…

Seeks to determine whether the actions of humans are right or wrong

DOES NOT - provide a process with a straight forward decision making process

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Our personal ethics are often based on:

-Life experiences
-Personal values
-Training
-Philosophy

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What are Professional Ethics?

Are the principles of conduct for members of a profession

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What is a Code of Ethics?

A code of ethics or similar guidlines are the trademakr of a profession
- it should outline the responsiblity of a member of that profession

What are 7 Principles of Healthcare Ethics?

Autonomy
Veracity
Beneficence
Nonmaleficence
Privacy & Confidentiality
Justice
Competence (role fidelity)

All Vagina’s Be Naughty, Penis Just Crappy

What is Autonomy?

-the right of an individual to make independent decisions
- relates to informed consent
-people can make their own healthcare decisions provided they have been given all the correct information and have the capacity to do so

What is Veracity?

-Telling the Truth
-This goes both ways - the provider and patient need to be honest

What it Beneficence?

-to provide a benefit to do good for others
-promoting the best interest of your client/patient

What is Nonmaleficence?

-to “do no harm”
-essentially the reverse of beneficence in pledging to refrain from causing harm
-pledging to do no harm to your client/patient

What is Prviacy & Confidentiality?

-the patients right to privacy and to keep information confidential
-relating to the patient’s right to privacy

What is Justice?

-relates to the concepts of fairness and entitlements
-in healthcare we focus on distributive justice, which is fairness in allocating health care services
-procedural justice is the fair ordering of things, such as waiting lists
-compensatory justice is fair provision of resources to a wronged or injured individual
-providing services to all persons equally

What is Competence?

Role fidelity
-a professional should act within the contraints of their role
-refers to the profession’s scope of practice
-staying within the contraints of your job
-delivery of quality care

You are in a hurry to get home as you have relatives to visit from overseas. You finish entering your last chart when your office manager says they need you to stay an extra hour as there is an emergency patient that needs to be seen. You lie and tell them that you have an emergency at home that cannot wait. 1. What principle has been violated? 2. Who is affected? 3. What do you feel is the appropriate action to take?

1. Veracity & Beneficence 2. The patient is affected 3. The assistant should have been honest about the reason why they need to leave - possibly negotiate

Your sister is having a some dental work done at another office. You fill in at this office and look through her file to see what treatment she had done. 1. What principle do you feel has been violated and why? 2. Who is affected? 3. What do you feel is the appropriate action to take if you found out a coworker had done this?

1. Privacy & Confidentiality 2. The sister, the office 3. Ethically, this must be reported

Legal Definition

Having to do with the law, or following the law

Ethical definition

Relating to moral principles or the branch of knowledge dealing with these

Legal & Ethical issues in the workplace:

an action or behaviour can breach a law or be considered a breach of ethics, or a combination of both -legal but unethical -illegal and unethical -legal and ethical -illegal and ethical

What is Fraud?

Wrongful or criminal deception intended to result in financial or personal gain

In the workplace, what would be considered fraud?

signing a co-worker out at work so they could leave early

Standard of Conduct

Laws are established to protect the well-being of society's citizens. Many companies establish policies that act as a standard of conduct so that employees understand what is considered acceptable behaviour and what is not. This is often called guiding principles or codes of conduct.

Some factors to consider as part of a good work ethic:

- Attendance -Punctuality -Initiative -Focus -Following policies and procedures -Creating a positive environment -Not brining personal problems to work -work ethic

Employees with a strong work ethic have some of the following characteristics:

-stays focus and leaves personal problems at home -is reliable, has good attendance, and is always punctual -does not wait to be told what to do, takes the initiative to get work done

A lady comes into your dental office and asks you to reveal if her daughter has booked an appointment for teeth whitening. Which one of the principles of ethics must you consider in your answer?

Privacy & Confidentiality - we are not allowed to tell the mother this information if the daughter is an adult

The office administration in your clinic receives an appointment date, from an endodontist’s office for a patient (the Dentist had sent in a referral letter) . The office administration fails to inform the patient of this appointment. As a result the patient has developed an abscessed tooth. Which of the 7 principles of ethics (we discussed earlier) has the been broken?

Both offices have dropped the ball, both are responsible. Beneficence, Nonmaleficence have been broken

You work in a dental office and are concerned with the dentist assigning duties to some staff members for which they have had no previous training for and are not licensed to perform. You asked the dentist if this is ok to do and the response was “they can assign the staff anything as long as the dentist requisitions the task”. You are concerned. What can you do? What is the consequence of these assignments by the dentist? Or for the assistant assigned the task? Which of the 7 principles of ethics has the been broken?

You can report this to CADA. The dental office could be sued, or lose their license to practice. Competence is being broken

A patient comes in for a routine cleaning an examination. The hygienist identifies that the patient has early signs of gum disease and takes time to explain the condition to the patient and how it can be managed and the steps the patient can take to improve their oral health. Which of the 7 principles of ethics is being demonstrated?

Beneficence & Autonomy