Final Exam Review Flashcards
A doctor decides after practicing in the community that he just does not like the dental profession. He has discussed this with his family and is “fed up” with the way his life is going. He decides to pack up and move his family to another state and just does not want to be involved in transferring his patients. He puts his dental practice on the market to sell and simply moves within 30 days without telling anyone. What are the consequences of this action?
Abandonment
You work in what you consider a prestigious practice. The office is modern, there is a large staff, and the dentists in the practice appear to be financially sound, but you are concerned about the assignment of duties. Routinely, the dentists assign some of the clinical staff duties for which you do not feel qualified or you have not had previous training or experience. You have asked the doctors if this is okay for them to do, and they always confirm that they can assign the staff anything to do as long as the assignment is by a licensed dentist. You are concerned. What can you do? What is the consequence of these assignments by the dentist or for the assistant who may perform the assigned task?
A dental assistant in Alberta is ethically bound by practicing within the scope , can loose their license if they dont
One of the clinical assistants is new to Alberta and she is seeking some information about the status of licensure for dental assistants in this Province. She asks you if you would help her find out what she can legally do and what the duties are for a registered or licensed dental assistant in the province of your employment. You told her that best way to find out the information is to go to the College of Alberta Dental Assitants. True or False?
True
Which of the following do Dental Assistants follow?
All of the following:
-demonstrate professional decorum such as using effective communication and appropriate use of social media;
-demonstrate professional integrity;
-promptly report unsafe practice and unprofessional conduct by health care workers to the appropriate authority.
-value the privilege of self-regulation
Dental Assistants are not authorized to provide services based on their formal education, training and examination. True or False?
False
A dental Assistant must report in writing to the Registrar as soon as reasonably possible, if they have been charged with an offense under the Criminal Code (Canada) or have been convicted of an offense under the Criminal Code (Canada). True or False?
True
What is the order that ethical decisions should be made?
- Collect information to identify the issue.
- Propose and test possible solutions.
- Choose the solution which provides the best possible outcomes, considering all the information you have.
- Determine feasible alternatives.
What are standards of practice for a dental assistant?
- ensure that public interest takes precedence over professional or personal advocacy
-prioritize patient well-being and create inclusive, respectful and safe environments for all
-they are responsible and accountable for all services they provide
-participate in ongoing training and educational activities to improve the care they provide
-stay up to date with the latest knowledge and its practical application
-must taken care of themselves to ensure they can provide the necessary attention and treatment to patients
-deliver services in the patient’s best interest
-demonstrate leadership
-understand the importance of maintaining a consistent standard of practice for all
What type of communication describes our body language?
Body llanguage is nonverbal communication
What percentage of spoken words do we never hear?
it is estimated that 90% of spoken words are never heard
Give a more effective word for “pulling” a tooth.
Removal is a better term
What is the key to a successful work environment?
Teamwork is the key to a successful work environment
Describe stressors in the dental office.
Stressors in the dental office include lack of staff, overbooking, multiple tasks, poor communication, and little job advancement.
How can a patient be psychologically influenced by others’ attitudes?
Other’s negative or positive experiences can psychologically influence a person’s attitude.
Are objective fears acquired or learned?
Objective fears are learned.
Describe a few techniques that can be used to calm an irate patient.
Silent listening, eye contact, and head nodding can be used to calm an irate patient.
What is the most important piece of office equipment for public relations?
The phone is the most important piece of office equipment for public relations.
On which ring shuld you answer the phone?
It is best to answer the phone after the first ring.
Which members of the dental office team should be involved in marketing of the practice?
Although one person (usually the office manager or business assistant) may be given the responsibility of the overall marketing program, the entire dental team should be involved in the marketing of the practice.
What percentage of the office’s gross revenue should be invested in marketing?
Between 3% and 5% of an office’s gross revenue should be invested in marketing.
__________- is the type of communication by which we use words to express ourselves.
verbal communication
__________ are learned from a person’s memory or experience.
objective fears
Feelings, attitudes and concerns developed by the suggestion of others are __________
subjective fears
_________ is the type of communication that uses body language for expression.
nonverbal communication
