Week 11 Flashcards
0
Q
What is conversational coordination?
A
The process of managing speaking turns, initiation and conclusion of conversational episodes
1
Q
What is the process model of a conversation?
A
Opening - Feedforward - Business - Feedback - Closing
2
Q
What is the clinical term for a conversation that doesn’t seem to have an end?
A
Conversational entrapment
3
Q
What are some micro skills?
A
Turn taking, topic changes, back-channel cues
4
Q
What are backchannel responses?
A
Non-verbal cues to signify attending/following; to communicate info without taking speaker role
