Lecture 4 Flashcards
1
Q
Define listening
A
Process of receiving, constructing meaning from & responding to verbal & or non verbal messages
2
Q
what position is listening
A
second position
3
Q
why does listening matter
A
by listening you are showing that you acknowledge the other person and showing that there values matter
4
Q
what prevents effective listening
A
letting your EMOTIONS get in the way, also SELECTIVE LISTENING where you chose what to hear.
5
Q
What is the listening process
A
- Selecting: one sound/object to attend to (eg, the message)
- Attending: Direct your attention to the message; psychological attention
- Understanding: decoding, attaching meaning to the message
- Remembering: at least long enough to respond
- Responding: confirming your understanding of the message
6
Q
in order to receive messages accurately, what listening skill should be used
A
ACTIVE LISTENING
7
Q
what does active listening involve
A
Attending & following
Refections
Questions
8
Q
What is attending and following
A
- deliberate focus of attention on specific stimuli, from the range of stimuli that are present.
- disregard other distractions
