Lecture 12

Question 0

what is fact conflict?

Answer 0

‘Simple’ conflict, one fact is presented and then disputed by the other

Question 1

What is conflict that is apparent but not real (Light teasing, easily solved)

Answer 1

Pseudoconflict

Question 2

What is value conflict?

Answer 2

Conflict over beliefs, mora positions, priorities

Question 3

What is policy conflict?

Answer 3

Over course of action, plan, decisions or behaviour used to deal with the problem

Question 4

What is ego conflict?

Answer 4

When the perception of winning the conflict is central to maintaining self-image

Question 5

What is the process of conflict?

Answer 5

Source: Prior conflicts
Beginning: Frustration Awareness
Middle: Active Conflict
End: Resolution
Aftermath: Follow up

Question 6

What does FIDO stand for?

Answer 6

F eelings
I nformation
D ecisions
O utcomes (Dick, 1986)

Question 7

Conflict styles are?

Answer 7

Withdrawing - Unassertive and uncoorperative; low self, other concern
Forcing - Overwhelm others with formal authority
Accommodating - Unassertive and cooperative
Compromising - Intermediate assertive and cooperativeness
Collaborative - Assertive and cooperative

Question 8

What are the conflict management styles?

Answer 8

Ascribing motives - making incorrect/unjust inferences
Counter blame - intention to prove that fault/blame lies with the other person
Demand withdrawal - forcing/withdrawal dynamic
Spiralling negatively - an initial mean/hostile comment is matched by the other party
Stubbornness - both parties obstinately cling to their position to save face