Week 1 Study Guide Flashcards
What is the most important moment?
The moment before the session starts
What are the three core coaching skills?
Mindful Listening, Open Ended Inquiry, Perceptive Reflections
What is mindful listening?
The most important of all coaching skills, builds trust and rapport, improves the quality of conversation, listening brings full non judgemental awareness of what the client is saying is the hallmark of great coaching.
“Listen until I don’t exist”- motto of coaches
What are different types of listening?
Cognitive- listening to the facts
Affective=listening to the feelings and needs behind the facts
What is open ended inquiry?
Open ended questions that elicit long narrative answers. “What and “how are often used. Allows the coach to evoke the client’s experience and aspirations.
What are perceptive reflections?
Another form of listening, allows the client to hear what they are saying from a point of another person, more proactive and transformational, causes clients to connect more deeply to their emotions and truth of matter, the prefrontal cortex answers questions, but when coaches perceptively clients react more emotionally generated from the limbic region of the brain
What are different types of reflections?
Amplified, Double Sided, Shifted Focus and Simple
What is an amplified reflection?
A reflection that maximizes or minimizes what the client is saying to evoke disagreement from them to lead them in the direction of change talk.
Example:
Client: I am here because my doctor made me.
Coach: That is the only reason you are here.
What is the double sided reflection?
Reflections that reveal multiple perspectives at the same time.
Example: Client: I know I shouldn’t drink alcohol every night but it helps me reduce stress at the end of the day.
Coach: On the one hand drinking alcohol at night helps you wind down but on the other hand you are concerned about drinking alcohol regularly.
What is a shifted focus reflection?
Images we see in a periscope. Redirect our attention away from resistance provoking subjects in order to focus on another area.
Example
Client: What do you know about losing weight? You’ve never been obese.
Client: It is difficult to understand how I could understand your journey.
What is a simple reflection?
It paraphrases and restates what the client is saying using their own words without exaggeration, interpretation or distortion.
Client: I really want to start taking my medication again.
Coach: It is important for you to start taking your medication again.
