Week 1

Question 1

What isn’t effective communication?

Answer 1

Hearing but not listening, listening while making judgements - stereotyping, filtering, interrupting and inappropriate advice giving

Question 2

A simple model of communication includes?

Answer 2

Sender, receiver, message/feedback, noise

Question 3

Who is the sender?

Answer 3

The person who encodes the message for delivery

Question 4

Who is the receiver?

Answer 4

The person who decodes the message

Question 5

What is the message?

Answer 5

The information that is encoded during an interaction

Question 6

What is noise?

Answer 6

Physical or psychological interference that can impact on how accurately a message is sent or received

Question 7

What is context

Answer 7

The overarching physical or psychological environment that guides how a message with be interpreted

Question 8

The influence of context on the meaning of a message relates to the fact that words have two meanings ….

Answer 8

Denotative and connotative

Question 9

What is a denotative meaning

Answer 9

The objective, dictionary definition of a word. D = Dictionary

Question 10

What is a connotative meaning?

Answer 10

The subjective meaning of a word, impacted upon by personality, past experience, context or personal circumstances

Question 11

What is other-oriented?

Answer 11

Sharing responsibility for the conversation but your focus is on the other person not on your own needs or wants

Question 12

What is active listening?

Answer 12

A form of listening in which the listening makes verbal and non-verbal contributions to the conversation with the intention of understanding the speaker’s message

Question 13

What is evaluative (judgmental) listening

Answer 13

Listen to what someone has to say but will do so while making judgements about that person and the way that person is proceeding with the topic of the conversation

Question 14

What is stereotyping?

Answer 14

Abbreviated or simplified perceptions of people that are often misleading or inaccurate

Question 15

What is filtering?

Answer 15

Unconscious blocking of parts of a message to only process information that conforms to your point of view, potentially resulting in biased listening

Question 16

What is personal agency?

Answer 16

The belief that you can successfully manage your environment and he hurdles that this environment may present you with

Question 17

Effective communication involves….

Answer 17

Being other-oriented, reflective and understanding where the meaning of your words come from

Question 18

What is reflection?

Answer 18

The contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication

Question 19

Rote learning style of habitual action and the simple comprehension of information without questioning that reflects ..

Answer 19

Understanding

Question 20

What is habitual action?

Answer 20

Lower-order leaning style based on rote (mechanical) learning information without really stopping to think how that information integrates into your world view

Question 21

What is understanding?

Answer 21

Lower-order learning style based on questioning and comprehending information without putting further thought into a topic

Question 22

Higher-order learning styles include reflection and …

Answer 22

Intensive critical reflection

Question 23

What is reflection?

Answer 23

Higher-order learning style where a student questions and critiques what they have learned in order to better integrate their understanding with their own experience

Question 24

What is critical reflection?

Answer 24

Higher-order reflective learning style that incorporates reflection but also moves beyond this when students question their assumptions and alter their perceptions of things to potentially change their future behavior