W7: Org psych Flashcards

1
Q

Org Psych vs other psych

A

Org psych is an applied psychology, meaning organisational psychologists are specilists, and are often employed in consulting firms in businesses, goverment universities.

Social psych is more general and cog psych has generalities.

Org psych focus on a context

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2
Q

Why is there a need for org psychologist?

A

We spend about a third of out life working.

Work environment can potentially ignite psychological health problems, leading to indirect costs such as time off work, decreased staff turnover, reduced productivity

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3
Q

The significant of org psych

A

Org psychologists aim to develop strategies and create envrionment that will prevent deterioration in psychological ehalth

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4
Q

How do org psychologists prevent the deteriroration of mental health?

A

By addressing a range of work related topics:
- Job demands
- Violence and aggression at work
- Bullying
- Harassment
- Conflict
- Traumatic events

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5
Q

Areas that org psych can control

A
  • Coaching and wellness
  • Psychosocial health
  • Rehab
  • Counselling
  • Recuitment and selection
  • Learning and development
  • User experience
  • Talent management
  • Accent investigation
  • Risk assessment
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6
Q

What was the main idea of James Cattell’s scientific practitioner model??

A

There were little scientific rules that allow predictions, thus the more we can measure, the more we predict causality

A data driven systems, lack of theory was a caveat

Contradictory to the current world where data drives theory

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7
Q

What are the key people and their associated discoveries during Industrialisation in 1910?

A
  1. Hugo Munsterberg
    - Focus on industrial efficiency and safety
    - Finding the right people for the job
    - Developed a stimulation system –> like a job trial
  2. James Cattell
    - Quantitative and objective assessment of indivdual differences
    - The scientific practitioner model, which relied heavily on data and was critisised for lack of theory
  3. Frederick Taylor
    - The Principles of Scientifc Management; systematic study and analysis of work process, aiming to increase efficiencies
    * Time and motion study: Breaking larger tasks to more simpler tasks and combine them to achieve effciencies; Established standardised work procedures through this
    - Critised in the Person-Organisation fit
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8
Q

What was the common interst of Walter Bingham and Walte Dill Scott?

A

During WWI (1914 - 1918), Walter Dill Scott worked together with Walter Bingham to find replacements for the USA troops. They were both intersted in the psychology of why people do things they do, rather than James Cattell’s quantitative approach.

They were intersted in developing theoretical perspectives that led to the understanding of motivation

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9
Q

The Great Depression 1930s

What is the Hawthorne Effect?

A

A psychological phenomenon which individuals modify the behaviour and performance, typically for the better, in response to the awareness of being observed

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10
Q

The Great Depression 1930s

What is the Placebo Effect?

A

A phenomenon which a person experiences a real improvement in their condition or symptoms, not because of the treatment itself, but rather the person’s belief or expectation that the treatment will work

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11
Q

The Great Depression 1930s

How is The Placebo Effect an example of the Hawthorne Effect?

A

Potentially, individuals may change their behaviour or report imporved symptoms when they know they are being closely monitored

The heightened attention and awareness of being observed may lead to an enhanced placebo effect

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12
Q

WWII 1938-1945

Leadership as a trait

A
  • Nature
  • Has a predisposition towards a syle of leadership
  • Leadership can be evaluated
  • Leadership style is relatively stable across the dimensions of:
  • Intelliegence
  • Agressivessness
  • Decisiveness
  • Dominance
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13
Q

WWII 1938-1945

Leadership as a state

A
  • Nurture
  • Style of leadership is governed by the demands of the sutation
  • Leadershp should be evaluted in terms of particular situation
  • Leadership style is relatively unstable
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14
Q

Economic expansion 1960s

What was the approach to reduction in motivation to work?

A
  • Ensuring approapriate competencies (Ability)
  • Providing a support, encourging and managable work environment
  • Using motivators such as:
  • Appreaciation for work done
  • Intersting work
  • Good wages and job security

The Goal Setting Theory
* Goals and target enable motivation
* The need to consider:
* Feedback
* Setting specific goals
* Setting difficutl goals

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15
Q

Economic Consolidation 1970s

The P-O Fit

A

Person Organisation Fit
- Compatibility or alignment between an individual and the organisation they work for
- Takes into consideration of:
* Personlity
* Cognitive ability
* Knowledge
* Skills
* Attitudes

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16
Q

Contemporary Org Psych 1980s

What is the signifiant of job analysis?

A

The focus on job analysis emerge as jobs are evolving –> leading to a reconceptualise of the nature of jobs

Jobs change lead to selection criteria changes. To understand what is required for the new job, job analysis need to be conduct.

From the job analysis, org psych identifies job description and specification - instruments that could be used for selection

17
Q

Contemporary org psych 1980s

What is included in job anlysis?

A

Job description:
- Position, title
- Duties, reproting lines
- Workplace

Job specification
- Education, work expeirence
- Skills required
- Roles and responsibilites
- Personal qualities
- Emotional capabilities

18
Q

Contemporary org psych 1980s

Why is the notion of Transformational Leadership an ideal?

A

Because it is something that we strive to have, rather than a state or a trait.

Transformational leaders are able to influence their followers on aspirations, desires and beliefs.

Transformational leadership may lead to:
- High job statisfaction
- High job performance
- High organisational committment
- Low intention of resigning

19
Q

Identify at least 3 Occupational hazards

A
  • Heat
  • Vibration
  • Cold
  • Noise
  • Workload
  • Fatigue
  • Morale
20
Q

Absetosis, black lung disease, lead poisoning

Pathogenic Occupational dieases

A

Absetosis
- Causes: inhaling asbetos
- Symptoms: lung irritation/cancer
- Occupational victims: miners, builders

Black lung disease:
- Causes: inhaling coal dust
- Symptoms: lung irritation/cancer/emphysema
- Occupational victim: coal miners

Lead poisoning:
- Causes: exposure to lead
- Symptoms: kidney disease, anemia, birth defects
- Occupational victim: metal workers

21
Q

carpal tunnel syndrome, tendinitis

Ergonomical occupational hazards

A

Carpal tunnel syndrome:
- Causes: inflammation of tissues covering the nerves
- Symptoms: muslce and nerve pain
- Occupational victim: office workers

Tendinitis:
- Causes: inflammation of a tendon
- Pain in movement of the arm or shoulder
- Occupational victim: assembly workers

22
Q

psychological occpational hazard

A
  • Chronic stress
  • Irritable bowel syndrome
  • Post traumatic distress
  • Depression
  • Anxiety
23
Q

What is occupational health psychology?

A

The part of orgsanisational psycholpogy that focus on identifying psychological factors that contribute to occupational health and wellbeing

Such as:
- Workload
- Lack of control
- role ambiguity
- role conflict
- organistional demands

These can lead to occupational disease (e.g. chronic stress) or occupational accidents

24
Q

As of 2019, which industry had the most occupation accidents?

A

Transport, postal and warehousing

25
Q

The intermediatte consequences of occupational accidents

A
  • Casualty management
  • Casualty transportation
  • Injuries during recovery
  • Loss of infrastructure
26
Q

Short term conseuquences of occupational accidents

A
  • Recovery from injuries
  • Management of fatalities
  • Psychological debriefing
  • Social costs
27
Q

Long term consequences of occupational accidents

A
  • Loss of confidence
  • Workplace labour losses
  • Quality of life costs
  • Compensation costs
  • Insurance premiums
28
Q

The difficulty in managing occupational safety in developing nations

A
  • Working conditions in developing nations are unknown, limited information
  • Most of the workers are casuals → no benefit of annual or sick leave
  • Public health registries are limited or non-existent
  • Extrapolations from developed nations is problematic
  • Employer cost data are incomplete and poorly maintained
  • Care is often unpaid (family) and therefore un-costed
29
Q

What is human error and its three component?

A

Human error: an action that ails to meet some implicit or expicit criterion

Three components:
1. Perception –> Lapse
2. Decision –> Mistake
3. Repsonse –> Slip

30
Q

What are the pattern of human errors?

A

Sporadic:
- individual differences
- difficult to predict
- can be affected by various factors, i.e. fatigue, reptitive work

Systematic:
- system and procedure related
- individual is not at fault

Random:
- Hardest to predict
- too many personalisations, raises concerns for quality control and safety
- highlight the need for standardisation of procuderes –> one right way

31
Q

Approahces to individual differences

A

Accident proneness:
* Identify predisposing factors
* Screen for those factors
* Select workers with low disposition
* However, lack of empirical support

Attitudes:
* Differences in attitudes → differences in behaviour
* Attitudes are subjective perceptions that can be influence by:
* Training
* Procedures
* Safety promotion
* Attitude can be measure through safety climate → the way things feels, subjectively

Risk perception:
* The extent to which individual is capable of recognising a hazard and willing to tolerate the risk
* Selection of individuals with low risk tolerance
* Training to assess risk accurately

32
Q

Approaches to managing human error

A

Selection:
* Successful performance involves:
* Risk taking
* Assertiveness
* Skill acquisition
* Error identification

Training:
* Knowledge
* Attitude
* Skills
→ Finding the behavioural and cognitive competencies

Design:
* Guards
* Warnings
* Protection devices
* Alarms
* Procedures

33
Q

What does the Occupational Health and Safety Act 2000 enable?

A
  • Search for documents
  • Seizure of documents
  • Imposition of fines