Vol 1, sec 004-005 Flashcards
How is communication defined?
The process of sharing ideas, information, and messages with others
What are the three parts of communications?
- Sender 2. Message 3. Receiver
What is the objective of the electronic communications program?
Create clear, efficient, and effective communications
How should you write to identify who is responsible for what actions?
use active voice
What should the average sentence length be?
15-20 words, no more than 40.
What type of memorandum is used if you circle, underline, or highlight the organization office symbol of each recipient on the copy you give them?
Multiple-address memo
Where do the the words “IN TURN” get typed on an IN TURN memorandum?
one line below the last address of the MEMORANDUM FOR element aligned with the addresses.
What are the three types of formats for form memorandums
prewritten, fill-in, optional statement
what do indorsements add?
Comments directly on the original memo,message, or previous indorsement.
What are two types of indorsements
Same page and separate page
What would you do if the indorsement does not fit and must be typed on a blank piece of bond paper?
Separate page indorsement
What type of letter is used when warmth or sincerity is essential?
Personal
What are the three types of Memorandums For Record?
Separate page, expanitory, and brief MFR
What is a Staff Summary Sheet Used for?
To summarize staff work, to request action or to forward information
What type of paper uses fragments to present key points, positions, and facts in a brief orderly fashion when the user has knowledge of the subject?
Talking papers
What type of paper is used to advocate or convince the reader on an argument or position?
Position Paper
What is the objective of the electronics communications program?
Create clear, efficient, and effective communications
Which plain language element emphasizes the need to put your main message up front?
Logical organization
Which plain language element reinforces the message that the document is intended for the reader?
Pronouns
On the average, about what percentage of communications do you write in the active voice to communicate effectively?
75%
Which is not a Form Memorandum
Fill-out
What type of AF correspondence receives the most indorsements
Memorandums
What type of memorandum for record is an in-house document to record information that would otherwise not be recorded in writing?
Separate Page Memorandum for Record
Multipurpose written briefs that provide information, forward items of interest, or summarize problems are?
Bullet background papers
