Vol 1, sec 004-005

Question 1

How is communication defined?

Answer 1

The process of sharing ideas, information, and messages with others

Question 2

What are the three parts of communications?

Answer 2

1. Sender 2. Message 3. Receiver

Question 3

What is the objective of the electronic communications program?

Answer 3

Create clear, efficient, and effective communications

Question 4

How should you write to identify who is responsible for what actions?

Answer 4

use active voice

Question 5

What should the average sentence length be?

Answer 5

15-20 words, no more than 40.

Question 6

What type of memorandum is used if you circle, underline, or highlight the organization office symbol of each recipient on the copy you give them?

Answer 6

Multiple-address memo

Question 7

Where do the the words “IN TURN” get typed on an IN TURN memorandum?

Answer 7

one line below the last address of the MEMORANDUM FOR element aligned with the addresses.

Question 8

What are the three types of formats for form memorandums

Answer 8

prewritten, fill-in, optional statement

Question 9

what do indorsements add?

Answer 9

Comments directly on the original memo,message, or previous indorsement.

Question 10

What are two types of indorsements

Answer 10

Same page and separate page

Question 11

What would you do if the indorsement does not fit and must be typed on a blank piece of bond paper?

Answer 11

Separate page indorsement

Question 12

What type of letter is used when warmth or sincerity is essential?

Answer 12

Personal

Question 13

What are the three types of Memorandums For Record?

Answer 13

Separate page, expanitory, and brief MFR

Question 14

What is a Staff Summary Sheet Used for?

Answer 14

To summarize staff work, to request action or to forward information

Question 15

What type of paper uses fragments to present key points, positions, and facts in a brief orderly fashion when the user has knowledge of the subject?

Answer 15

Talking papers

Question 16

What type of paper is used to advocate or convince the reader on an argument or position?

Answer 16

Position Paper

Question 17

What is the objective of the electronics communications program?

Answer 17

Create clear, efficient, and effective communications

Question 18

Which plain language element emphasizes the need to put your main message up front?

Answer 18

Logical organization

Question 19

Which plain language element reinforces the message that the document is intended for the reader?

Answer 19

Pronouns

Question 20

On the average, about what percentage of communications do you write in the active voice to communicate effectively?

Answer 20

75%

Question 21

Which is not a Form Memorandum

Answer 21

Fill-out

Question 22

What type of AF correspondence receives the most indorsements

Answer 22

Memorandums

Question 23

What type of memorandum for record is an in-house document to record information that would otherwise not be recorded in writing?

Answer 23

Separate Page Memorandum for Record

Question 24

Multipurpose written briefs that provide information, forward items of interest, or summarize problems are?

Answer 24

Bullet background papers