vocab module 13#

Question 1

Management (IT job)

Answer 1

directs the planning, research, development, evaluation, and integration of technology.

Question 2

Research and development (IT Job)

Answer 2

analyzes, designs, develops, and implements new information technology and maintains and improves existing systems.

Question 3

Technical services (IT Job)

Answer 3

evaluates and integrates new technologies, administers the organization’s data resources, and supports the centralized computer operating system and servers.

Question 4

Operations (IT Job)

Answer 4

operates the centralized computer equipment and administers the network, including both data and voice communications.

Question 5

Training and support (IT Job)

Answer 5

teaches employees how to use components of the information system or answers specific user questions.

Question 6

Information security services (IT Job)

Answer 6

develops and enforces policies that are designed to safeguard an organization’s data and information from unauthorized users.

Question 7

Marketing strategy (IT Job)

Answer 7

directs and implements Internet and social media marketing

Question 8

information system

Answer 8

a set of components that interact to
achieve a common goal. Businesses, and their employees, use
many types of systems. Enterprise computing refers to the use
of technology by a company’s employees to meet the needs of a
large business.

Question 9

billing system

Answer 9

allows a company to send invoices
and receive payments from customers. Through a payroll system,
employees receive paychecks—often deposited directly into
their bank accounts.

Question 10

Human Resources (HR) (main functional unit)

Answer 10

human resources information system (HRIS) manages
one or more administrative human resources functions,
such as maintaining and managing employee benefits,
schedules, and payroll

Question 11

Engineering or Product
Development
(functional unit)

Answer 11

Computer-aided engineering (CAE) aids in the
development and testing of product designs, and often
includes CAD (computer-aided design)

Question 11

Sales (functional unit)

Answer 11

Salesforce automation (SFA) helps salespeople manage
customer contacts, schedule customer meetings, log
customer interactions, manage product information, and
place customer orders

Question 11

manufacturing 1# (functional unit)

Answer 11

Computer-aided manufacturing (CAM) controls production
equipment, such as drills, lathes, and milling machines

Question 11

manufacturing 2# (functional unit)

Answer 11

Material requirements planning (MRP) monitors and
controls inventory, material purchases, and other
processes related to manufacturing operations

Question 12

manufacturing 3# (functional unit)

Answer 12

Manufacturing resource planning II (MRP II) is an
extension of MRP that also includes product packaging
and shipping, machine scheduling, financial planning,
demand forecasting, tracking labor productivity, and
monitoring product quality

Question 12

Customer Service (functional unit)

Answer 12

Customer relationship management (CRM) manages
information about customers, past purchases, interests,
and day-to-day interactions, such as phone calls, email
messages, web communications, and Internet messaging
sessions

Question 13

Enterprise Resource Planning (ERP)

Answer 13

integrates MRP II with the information flow across an
organization to manage and coordinate the ongoing
activities of the enterprise, including product
planning, manufacturing and distribution,
accounting and finance, sales, human resources,
and customer support.

Question 14

document management system (DMS)

Answer 14

allows for storage and management of a company’s
documents, such as word processing documents,
presentations, and spreadsheets.

Question 15

transaction processing system (TPS)

Answer 15

is an information system that captures and processes
data from day-to-day business activities. With
batch processing, the computer collects data over
time and processes all transactions later, as a
group. With online transaction processing (OLTP),
the computer processes each transaction as it is
entered.

Question 16

management information system (MIS)

Answer 16

is an information system that generates accurate, timely, and organized information, so that managers and other users can make
decisions, solve problems, supervise activities, and track
progress.

Question 17

decision support system (DSS)

Answer 17

helps users to analyze information and make decisions. Programs that analyze data, such as those in a decision support system are called online analytical processing (OLAP) programs.

Question 18

expert system

Answer 18

an information system that captures and stores the
knowledge of human experts and then imitates human reasoning and decision making.

Question 19

knowledge base

Answer 19

is the combined subject knowledge and experiences of human
experts.

Question 20

inference rules

Answer 20

a set of logical judgments that are applied to the knowledge
base each time a user describes a situation to the expert system.

Question 21

Supply Chain Management (SCM)

Answer 21

manages the flow of goods and services of a business, including purchasing of materials, inventory planning, manufacturing, and order fulfillment and tracking.

Question 22

Data analysis and database certification

Answer 22

focus on the discovery, collection, and
analysis of the evidence on computers and networks.

Question 23

Hardware certifications

Answer 23

vary in scope, from a narrow focus with an emphasis on the repair of a specific device to an integrated hardware solution that addresses a company’s current and future technology needs.

Question 24

CompTIA’s A+

Answer 24

tests knowledge of computer setup, configuration, maintenance,
troubleshooting, basic networking skills, and system software.

Question 25

Networking certification

Answer 25

implies that you have achieved a standard of competence, enabling
you to address the complex issues that arise when planning, installing, managing, and troubleshooting a network.

Question 26

operating system certification

Answer 26

provide the knowledge and skills to install, configure, and maintain
operating systems.