Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

ITIL > Vocab ITIL > Flashcards

Vocab ITIL Flashcards

1
Q

circumstance

A

okolnost

One of the characteristics of values is “changing over time & circumstances”.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

conclusion

A

závěr

At the conclusion of this step, you should have…

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

affordable

A

cenově dostupný (reasonably priced)

One of the characteristics of values is “affordable mix of features”.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

firmly

A

pevně, napevno

After this phase you should have firmly established changes from the executed improvements.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

depreciation

A

odpis(y)

Costs consist of real cost (money), notional cost (e.g. people’s time) and depreciation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

momentum

A

spád, obrátky

How do we keep the momentum going?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

expedite

A

urychlit / urychleně provést

Which of the following assists with expediting service management processes?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

strive

A

usilovat [strajv]

An organization should strive to become a type III service provider.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

notional

A

hypotetický, teoretický

Costs consist of real cost (money), notional cost (e.g. people’s time) and depreciation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

turnover

A

pohyb, fluktuace

Staff turnover is high and morale is low.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

abbreviation

A

zkratka
[əˌbri:viˈeišən]
ITIL framework contains a large number of abbreviations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

aktivum

A

asset
[ˈaset]
Service Management should be implement as a strategic asset.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

ujištění

A

assurance

[əˈšʊərəns]

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

backlog

A

nahromadění, rest(y)
[ˈbakˌlôg]
Backlog of outstanding problems is a popular KPI of Problem Management process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

commence

A

zahájit
[kəˈmens]
Service Operation is a stage where business dependency usually commence.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

commitment

A

1) věrnost, oddanost, odhodlání 2) závazek
(nezaměňuj s involvement!)
[kəˈmitmənt]
Commitment of stakeholders to the project isn’t constant.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

competitive

A

konkurenční
[kəmˈpetətiv]
Using IT to gain competitive advantage.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

comprise

A

obsahovat, zahrnovat
[kəmˈpraiz]
CSI comprises production permanent and temporary roles.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

conduct

A

vést (řídit)
[kən’dakt]
Problem manager conducts Major Problem Reviews.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

consumption

A

spotřeba, používání
[kənˈsəmpšən
Financial Management process ensures proper funding for delivery and consumption of services.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

convene

A

svolat
[kənˈvi:n]
Change Manager convenes ECAB meeting for all urgent RFCs.

22
Q

protiopatření

A

countermeasures

Implementation of cost justifiable countermeasures is an proactive activity.

23
Q

custodian

A

správce, opatrovník
[kəsˈtəʊdiən]
Technical management function performs a role of custodian of infrastructure technical knowledge.

24
Q

discrepancy

A

rozpor
[disˈkrepənsi]
SACM conducts audits to ensure that there are no discrepancies between documented baselines and the actual situation

25
dismissal
propuštění [disˈmisəl] Dismissal leads to a change of identity status.
26
disposal
likvidace, odstranění [disˈpəʊzəl] Information Security Management process defines an asset disposal policy.
27
encompass
zahrnovat [enˈkəmpəs] IT strategy encompasses the IT service strategy.
28
facilities
vybavení, zařízení [fə'silitis] IT Operation management function consist from Operation controls and Facilities management.
29
figure
údaj (číslo) [ˈfigər] Presenting the figures depends on who is the audience.
30
financování
funding [ˈfəndiη] Financial Management process ensures proper funding for delivery and consumption of services.
31
inevitable
nevyhnutelný [inˈevitəbəl] Change is an inevitable part of development.
32
inundate
zavalit ['inandeit] Inundating with incidents that cannot be handled within timescales is a typical problem of Incident management.
33
opodstatněný
justifiable ['dʒəsti,faiəbəl] Implementation of cost justifiable countermeasures is an proactive activity.
34
liaison
prostředník [li'eizən] Problem manager is a liaison to suppliers and contractors.
35
merger
fúze, sloučení (merge je jen sloveso!) [ˈmər:dʒə] Service Transition stage provides transition management of mergers and acquisitions.
36
outage
(Ame) výpadek (vypnutí) ['autidʒ] One of the inputs into Change process is Projected Service Outage.
37
outstanding
doposud nevyřízené [ˌoutˈstandiη] Backlog of outstanding problems is a popular KPI of Problem Management process.
38
particular
konkrétní [pəˈtikjulə] ITIL is not based on any particular technology.
39
perception
vnímání [pərˈsepšən] Service Management as a practice leads to the better customer perception.
40
precaution
preventivní opatření [priˈko:šən] The incident model includes precautions to be taken before resolving the incident.
41
remedial
nápravné [riˈmi:diəl] Remedial action is an reactive activity.
42
resilience
odolnost [riˈziliəns] Review and test all resilience mechanism
43
revenue
(celkový) příjem, výnos | [ˈreviˌnju:]
44
severity
vážnost, kritičnost [səˈveriti] Number and severity of SLA breaches.
45
solely
výhradně ['səʊlli] Type I of service provider exists within an organization solely to deliver service to one specific business unit.
46
table
předložit k projednání [ˈteibəl] Change Manager tables all RFCs at a CAB meeting.
47
prodejce
vendor | Service Manager also performs an customer and vendor management.
48
viable
životaschopný ['vaiəbəl] Viable process is basic CSF for implementation every kind of process.
49
whereby
pomocí něhož [weə'bai] …defining a strategy whereby a service provider will deliver services…
50
commonplace
(adj) všední (běžný) / (n) běžná věc ˈkämənˌpleis External auditors are now commonplace in large IT organizations.

ITIL (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions