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ITIL > Vocab ITIL > Flashcards

Vocab ITIL Flashcards

1
Q

circumstance

A

okolnost

One of the characteristics of values is “changing over time & circumstances”.

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2
Q

conclusion

A

závěr

At the conclusion of this step, you should have…

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3
Q

affordable

A

cenově dostupný (reasonably priced)

One of the characteristics of values is “affordable mix of features”.

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4
Q

firmly

A

pevně, napevno

After this phase you should have firmly established changes from the executed improvements.

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5
Q

depreciation

A

odpis(y)

Costs consist of real cost (money), notional cost (e.g. people’s time) and depreciation.

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6
Q

momentum

A

spád, obrátky

How do we keep the momentum going?

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7
Q

expedite

A

urychlit / urychleně provést

Which of the following assists with expediting service management processes?

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8
Q

strive

A

usilovat [strajv]

An organization should strive to become a type III service provider.

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9
Q

notional

A

hypotetický, teoretický

Costs consist of real cost (money), notional cost (e.g. people’s time) and depreciation.

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10
Q

turnover

A

pohyb, fluktuace

Staff turnover is high and morale is low.

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11
Q

abbreviation

A

zkratka
[əˌbri:viˈeišən]
ITIL framework contains a large number of abbreviations.

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12
Q

aktivum

A

asset
[ˈaset]
Service Management should be implement as a strategic asset.

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13
Q

ujištění

A

assurance

[əˈšʊərəns]

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14
Q

backlog

A

nahromadění, rest(y)
[ˈbakˌlôg]
Backlog of outstanding problems is a popular KPI of Problem Management process.

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15
Q

commence

A

zahájit
[kəˈmens]
Service Operation is a stage where business dependency usually commence.

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16
Q

commitment

A

1) věrnost, oddanost, odhodlání 2) závazek
(nezaměňuj s involvement!)
[kəˈmitmənt]
Commitment of stakeholders to the project isn’t constant.

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17
Q

competitive

A

konkurenční
[kəmˈpetətiv]
Using IT to gain competitive advantage.

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18
Q

comprise

A

obsahovat, zahrnovat
[kəmˈpraiz]
CSI comprises production permanent and temporary roles.

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19
Q

conduct

A

vést (řídit)
[kən’dakt]
Problem manager conducts Major Problem Reviews.

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20
Q

consumption

A

spotřeba, používání
[kənˈsəmpšən
Financial Management process ensures proper funding for delivery and consumption of services.

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21
Q

convene

A

svolat
[kənˈvi:n]
Change Manager convenes ECAB meeting for all urgent RFCs.

22
Q

protiopatření

A

countermeasures

Implementation of cost justifiable countermeasures is an proactive activity.

23
Q

custodian

A

správce, opatrovník
[kəsˈtəʊdiən]
Technical management function performs a role of custodian of infrastructure technical knowledge.

24
Q

discrepancy

A

rozpor
[disˈkrepənsi]
SACM conducts audits to ensure that there are no discrepancies between documented baselines and the actual situation

25
Q

dismissal

A

propuštění
[disˈmisəl]
Dismissal leads to a change of identity status.

26
Q

disposal

A

likvidace, odstranění
[disˈpəʊzəl]
Information Security Management process defines an asset disposal policy.

27
Q

encompass

A

zahrnovat
[enˈkəmpəs]
IT strategy encompasses the IT service strategy.

28
Q

facilities

A

vybavení, zařízení
[fə’silitis]
IT Operation management function consist from Operation controls and Facilities management.

29
Q

figure

A

údaj (číslo)
[ˈfigər]
Presenting the figures depends on who is the audience.

30
Q

financování

A

funding
[ˈfəndiη]
Financial Management process ensures proper funding for delivery and consumption of services.

31
Q

inevitable

A

nevyhnutelný
[inˈevitəbəl]
Change is an inevitable part of development.

32
Q

inundate

A

zavalit
[‘inandeit]
Inundating with incidents that cannot be handled within timescales is a typical problem of Incident management.

33
Q

opodstatněný

A

justifiable
[‘dʒəsti,faiəbəl]
Implementation of cost justifiable countermeasures is an proactive activity.

34
Q

liaison

A

prostředník
[li’eizən]
Problem manager is a liaison to suppliers and contractors.

35
Q

merger

A

fúze, sloučení
(merge je jen sloveso!)
[ˈmər:dʒə]
Service Transition stage provides transition management of mergers and acquisitions.

36
Q

outage

A

(Ame) výpadek (vypnutí)
[‘autidʒ]
One of the inputs into Change process is Projected Service Outage.

37
Q

outstanding

A

doposud nevyřízené
[ˌoutˈstandiη]
Backlog of outstanding problems is a popular KPI of Problem Management process.

38
Q

particular

A

konkrétní
[pəˈtikjulə]
ITIL is not based on any particular technology.

39
Q

perception

A

vnímání
[pərˈsepšən]
Service Management as a practice leads to the better customer perception.

40
Q

precaution

A

preventivní opatření
[priˈko:šən]
The incident model includes precautions to be taken before resolving the incident.

41
Q

remedial

A

nápravné
[riˈmi:diəl]
Remedial action is an reactive activity.

42
Q

resilience

A

odolnost
[riˈziliəns]
Review and test all resilience mechanism

43
Q

revenue

A

(celkový) příjem, výnos

[ˈreviˌnju:]

44
Q

severity

A

vážnost, kritičnost
[səˈveriti]
Number and severity of SLA breaches.

45
Q

solely

A

výhradně
[‘səʊlli]
Type I of service provider exists within an organization solely to deliver service to one specific business unit.

46
Q

table

A

předložit k projednání
[ˈteibəl]
Change Manager tables all RFCs at a CAB meeting.

47
Q

prodejce

A

vendor

Service Manager also performs an customer and vendor management.

48
Q

viable

A

životaschopný
[‘vaiəbəl]
Viable process is basic CSF for implementation every kind of process.

49
Q

whereby

A

pomocí něhož
[weə’bai]
…defining a strategy whereby a service provider will deliver services…

50
Q

commonplace

A

(adj) všední (běžný) / (n) běžná věc
ˈkämənˌpleis
External auditors are now commonplace in large IT organizations.

ITIL (7 decks)

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