Vocab Final Flashcards

1
Q

Expectancy theory

A

The theory that people will be motivated to the extent to which they believe that their efforts will lead to good performance, that good performance will be rewarded, and that they will be offered attractive rewards

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2
Q

Reinforcement theory

A

The theory that behavior is a function of its consequences, that behaviors followed by positive consequences for occur more frequently, and that behaviors followed by negative consequences, or not followed by positive consequences, will occur less frequently.

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3
Q

Goal acceptance

A

The extent to which people consciously understand and agree to go

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4
Q

Goal specificity

A

The extent to which goals are detailed, exact, and unambiguous

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5
Q

Goal setting theory

A

The theory that people will be motivated to the extent to which they except specific, challenging goals and receive feedback that indicates their progress towards goal achievement

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6
Q

Trait theory

A

A leadership theory that holds that effective leaders possess a similar set of traits or characteristics

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7
Q

Initiating structure

A

The degree to which a leader structures the rules of followers by setting goals, giving directions, setting deadlines, and assigning task.

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8
Q

Consideration

A

The extent to which a leader is friendly, approachable, and supportive and shows concern for employees

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9
Q

Intrinsic reward

A

A natural reward associated with performing a task or activity for its own sake

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10
Q

Directive leadership

A

A leadership style in which the leaders but employees know precisely what is elected of them, give them specific guidelines for performing tasks, schedules works, set standards of performance, and make sure that people follow standard rules and regulations.

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11
Q

Achievement oriented leadership

A

A leadership style in which the leader sets challenging goals, and I expectations of employees, and displays confidence that employs all assume responsibility and put forth an extraordinary efforts

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12
Q

Normative decision theory

A

A theory that suggests how leaders can determine an appropriate amount of employee participation when making decisions

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13
Q

Visionary leadership

A

Leadership that creates a positive image of the feature that motivates organizational members and provides direction for future planning and goalsetting

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14
Q

Transactional leadership

A

Leadership based on an exchange process in which followers are rewarded for good performance and punished for poor performance

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15
Q

Selective perception

A

The tendency to notice and except objects and information consistent with our values, beliefs, and expectations, while ignoring or screening out inconsistent information.

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16
Q

Attribution theory

A

The theory that we all have a basic need to understand and explain the cause of other people’s behavior

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17
Q

Defensive bias

A

The tendency for people to perceive themselves as personally and situational similar to someone who is having difficulty were trouble

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18
Q

Self-serving bias

A

The tendency to overestimate higher value by attributing successes to ourselves and attributing failures to others or the environment

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19
Q

Encoding

A

Putting a message into a written, verbal, or symbolic form that can be recognized and understood by the receiver

20
Q

Decoding

A

The process by which the receiver it translates the written, verbal, or symbolic form of the message into a understood message

21
Q

Informal communication

A

The transmission of messages from employees to employee outside a formal communication channels

22
Q

Coaching

A

Communicating with someone for that direct purpose of improving the persons on the job performance or behavior

23
Q

Kinesics

A

Movement of the body and face

24
Q

Empathic listening

A

Understanding the speakers perspective and personal frame of reference and giving feedback that conveys that understanding to the speaker

25
Q

Organizational silence

A

When employees withhold information about organizational problems or issues

26
Q

Control

A

A regulatory process of establishing standards to achieve organizational goals, comparing actual performance against the standards, and taking corrective action when necessary

27
Q

Standards

A

A basis of comparison for measuring the extent to which various kinds of organizational performance are satisfactory or unsatisfactory

28
Q

Benchmarking

A

The process of identifying outstanding practices, processes, and standards another companies and adapting them to your company

29
Q

Balance scorecard

A

Measurement of organizational performance and four equally important areas: finances, customers, internal operations, and innovation and learning

30
Q

Raw data

A

Facts and figures

31
Q

First mover advantage

A

The strategic advantage that companies earned by being the first to use new information technology to substantially lower cost or to make a product or service different from that of competitors

32
Q

Data mining

A

The process of discovering unknown patterns and relationships in large amounts of data

33
Q

ISO 14000

A

A series of international standards for managing, monitoring, and minimizing and organizations harmful effects on the environment

34
Q

Variation

A

A deviation in the form, condition, or appearance of a product from their quality standard for that product

35
Q

Service recovery

A

Restoring customer satisfaction to strongly dissatisfied customers

36
Q

Inventory turnover

A

The number of times per year they company sells, or turns over, it’s average inventory

37
Q

Just in time

A

In inventory system in which component parts arrive from suppliers just as they are needed at each stage of production

38
Q

Kanban

A

Eight ticket based JIT system that indicates when to re-order inventory

39
Q

McClellands Learned needs theory

A

Suggest that people are motivated by the need for affiliation, the need for achievement, or the need for power

40
Q

Leadership versus management

A

Leaders are concerned with doing the right thing while managers are concerned with doing things right

41
Q

Fielders contingency theory

A

Theory that states that in order to maximize work your performance, leaders must be matched to that situation that best fits their leadership style

42
Q

Perceptual process

A

Individuals attend to organize, and interpret, and retain information from their environment

43
Q

Communication channels

A

Downward communication: communication that flows from higher to lower levels in an organization
Upward communication: communication that flows from lower to higher levels in an organization
Horizontal communication: communication that flows among managers and workers who are at the same organizational level

44
Q

Control methods

A

Bureaucratic control: hierarchical authority to influence employees behavior by rewarding or punishing in place for compliance or noncompliance with organizational policies, rules, procedures
Objective control: The use of observable measures of work or behavior or outputs to assess performance and influence behavior

45
Q

Quality

A

Defined and measured in three ways: excellence, value, and conformance to expectations

46
Q

Characteristics of quality products

A

Service reliability: ability to consistently perform a service well
Serviceability: refers to how easy or difficult it is to fix a product
Durability: mean time to failure

47
Q

Outputs and inputs

A

Output: finish products or services
Inputs: labor, Raw materials, and capital