Short Essay Flashcards
Identify and briefly describe the three steps involved in the process of managing organizational change as defined by Kurt Lewin.
- Unfreezing: getting people affected by change to where they believe it is necessary.
- Change intervention: workers and managers change their behavior and work practices.
- Refreezing: supporting and reinforcing the new changes so that they stick.
What are creative work environments? What does a manager need to do to develop and manage creative work environments?
- Creative work environments are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged.
- A manager must create challenging work; provide organizational encouragement, supervisory encouragement, work group encouragement, freedom and lack of organizational impediments.
Identify the methods that can be used to manage resistance to change. Which one should be used only as a last resort?
• Educate employees on why change is necessary.
• Communicate change-related information.
• Have those affected participate in planning and implementing change.
• Discuss and agree on who will do what.
• Achieving significant managerial support.
• Coercion.
o Coercion should only be used when a crisis exists or when all other attempts to reduce resistance to change have failed.
Provide one example of a common error made by managers when they lead change at each of the three steps of the change process.
• Unfreezing:
o Not establishing a great enough sense of urgency.
o Not creating a powerful enough coalition.
• Change intervention:
o Lacking a vision.
o Under communicating vision by a factor of ten.
o Not removing obstacles to the new vision.
o Not systematically planning for and creating short-term wins.
• Refreezing:
o Declaring victory too soon.
o Not anchoring changes in the company’s culture.
Briefly describe a regional trade agreement and a worldwide trade agreement.
- Regional trade agreement: By the World Trade Organization (WTO), are trade agreements between two or more nations; its main function is to ensure that trade flows as smoothly, predictably, and freely as possible.
- Worldwide trade agreement: The general agreement on tariffs and trade (GATT) is a worldwide trade agreement that reduces and eliminated tariffs, limited government subsidies, and established protections for intellectual property.
Compare and contrast the concepts of global consistency and local adaptation as policies for entering foreign markets.
Global consistency uses the same rules and guidelines in different countries whereas local adaptation modifies the rules and guidelines to accommodate the host country.
Identify the two basic types of political risk facing organizations when conducting global business
Which one is more common.
Political risk and political uncertainty
Political uncertainty
Define national culture
List five consistent cultural dimensions across countries
• National culture is the set of shared values and beliefs that affects the perceptions, decisions, and people from a particular country.
• Five dimensions:
o (1) power distance
o (2) individualism
o (3) masculinity
o (4) uncertainty avoidance
o (5) short-term versus long-term orientation
Describe what is meant by organizational structure and organizational process. How are these concepts related to each other? How are they different from each other?
• Organizational structure is the vertical and horizontal configuration of departments, authority, and jobs within a company.
• Organizational process is the collection of activities that transform inputs into outputs that customer’ value.
• These concepts relate to each other because they both need each other to succeed.
o Without organizational structure, organizational process does not know the critical information needed to get work done.
o Without organizational process, organizational structure will not be able to get things done.
• Organizational structure is concerned with who reports to whom, who does what, and where the work is done; organizational process is concerned it how things get done
o Organizational structures are based on some form of departmentalization
Define standardization. How is it relevant to the degree of organizational centralization
- Standardization: solving problems by consistently applying the same rules, procedures, and processes.
- The more centralized a company is, standardization is more important whereas decentralized companies make standardization unimportant.
The job characteristics model (JCM) specifies three critical psychological traits that must occur for work to be internally motivating. What are they?
- Experiencing the work as meaningful
- Experience responsibility for work outcomes
- Knowledge of results
How do the mechanistic and organic approaches to organizational design differ? Under what circumstances is each appropriate for use by a company?
• Mechanistic: characterized by specialized jobs and responsibilities; precisely defined, unchanging roles; and rigid supply chain of command based on centralized authority and vertical communication.
• Organic: characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; decentralized authority and horizontal communication based on task knowledge.
o Mechanistic focuses on organizational structure, whereas organic focuses on the organizational process or the collection of activities that transform inputs into outputs valued by customers.
▪ Mechanistic works best in stable, unchanging business environments.
▪ Organic works best in dynamic, changing business environments.
Define cross training. Briefly explain how cross training can lead to increased job satisfaction.
- Cross training: training team members to do all or most of the jobs performed by the team members.
- Team members experience job satisfaction from unique leadership responsibilities that are not typically available in traditional organizations. Increased knowledge and information available to teams also makes it easier to generate alternative solutions.
What are project teams? List some advantages associated with their usage.
• Project teams are a team created to complete specific, one time projects or tasks within a limited time.
o Drawing project members from different functional areas can reduce or eliminate communication barriers.
o Flexibility is another advantage.
Explain what managers can do to manage conflict in teams effectively.
- Recognize that emphasizing cognitive conflict alone will not be enough.
- Develop multiple alternatives to enrich debate.
- Establish common goals.
- Inject humor into the workplace.
- Maintain a balance of power by involving as many people in the decision making process.
- Resolve issues without forcing a consensus.