VMT - Practice Test Flashcards
A chemical is considered a health hazard if it falls into which category:
Select one:
a. A compressed gas
b. Flammable
c. Carcinogen
d. An oxidizer
c. Carcinogen
A client arrives with a pet that is experiencing an adverse event to a drug that was prescribed by the hospital. The veterinarian begins supportive care and treatment of the animal and it is now in stable condition. As the manager of the practice, what should you ensure that the veterinarian does next?
Select one:
a. Contact the drug company that produces the medication to report the adverse drug event
b. Call your sales representative and discuss the issue
c. Inform the entire staff you will no longer be prescribing the medication
d. Contact the pet owner and have them return the medication for a full refund
a. Contact the drug company that produces the medication to report the adverse drug event
A description of the vital statistics or objectives and quantifiable characteristics of an audience or populations is referred to as:
Select one:
a. Market share
b. Population
c. Demographics
d. Target market
c. Demographics
A dosimeter badge should be:
Select one:
a. Worn outside of any protective aprons
b. Worn in any area where there is possible radiation exposure
c. Protected from direct sunlight
d. All of the above
d. All of the above
A drug or other substance that has a high potential for abuse is a:
Select one:
a. Schedule V
b. Schedule I
c. Schedule III
d. Schedule VI
b. Schedule I
A good management protocol for cash control would include all of the following except
Select one:
a. Daily deposits
b. Receptionists responsible for cash
c. Cash payments under $25.00 from cash drawer
d. Imprest petty cash account
e. Numbered client receipts
d. Imprest petty cash account
Question text
A good protocol for protecting hospital computer software and equipment would include all of the following except:
Select one:
a. Worm
b. Firewall
c. Virus protection
d. Backup
a. Worm
A list of topics to be covered in a specific meeting is called the _______________
Select one:
a. Checklist
b. Topics
c. Agenda
d. Roles
c. Agenda
A modification or adjustment to a job or to the work environment that enables a qualified applicant or employee with a disability to participate in the application process or to perform the job is called ___________________
Select one:
a. Reasonable accommodation
b. Job adjustment
c. Personnel accommodation
d. None of the above
a. Reasonable accommodation
A person prone to violence in the workplace often
Select one:
a. Changes jobs infrequently
b. Blames themselves for mistakes and difficulties
c. Accepts responsibility
d. Is suspicious of other’s motives
d. Is suspicious of other’s motives
A person who tends to be goal oriented, needs results and variety is said to have a behavior style called _____________
Select one:
a. Dominance (D)
b. Inducement (I)
c. Submission (S)
d. Compliance (C)
a. Dominance (D)
A product that is interchangeable with another product of the same type is called a:
Select one:
a. Resource
b. Profit
c. Commodity
d. Share
c. Commodity
A score calculated using a computer model that compares the information in a credit report to what is on the credit report of thousands of other customers is a _____________ score.
Select one:
a. FICA
b. Credit worthiness
c. FUTA
d. FICO
d. FICO
A skill that involves the ability to perceive, assess and positively influence one’s own and other people’s emotions is called:
Select one:
a. Emotional expressiveness
b. Emotional intelligence
c. Decisional conflict
d. Emotional scale
b. Emotional intelligence
A study performed to establish whether or not the asking price for the practice is workable is called a _______________ study.
Select one:
a. Traditional
b. Return
c. Feasibility
d. Value
c. Feasibility
A style of leadership whereby the manager primarily directs the worker, setting goals and objectives; plans and organizes the work to be done; and constantly shows the worker how to do the job is called _______ leadership:
Select one:
a. Subjective
b. Informational
c. Authoritarian
d. Detail
c. Authoritarian
A system of wages and raises based on achievement in different skill blocks as determined by the individual practice’s needs is _____________________ .
Select one:
a. Merit based pay
b. Training based pay
c. Skills based pay
d. Award based pay
c. Skills based pay
A type of communication technique where a person focuses completely on what the other person is saying and confirms understanding of the message content and the underlying emotions to ensure an accurate understanding is called:
Select one:
a. Active listening
b. Mind wandering
c. Reflective listening
d. Role playing
c. Reflective listening
A vision statement should inspire an organization. The vision statement communicates what the hospital does, for whom they do it and ______________________.
Select one:
a. Where the company came from
b. How the employees are supposed to act while at work
c. What the future will look like
d. Why they do it
c. What the future will look like
A W-2 is the IRS form that:
Select one:
a. Determines the amount of Federal taxes the employer will withhold from a person’s paycheck each pay period
b. Is used for transmittal of wage and tax statements
c. Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
d. Shows the employee is eligible to work in the United States
c. Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
A written process for disciplinary action might include all except which of the following:
Select one:
a. Verbal warning
b. First written warning
c. Decision-making day
d. Leave of absence
d. Leave of absence
Once a VCPR is established, treatment must be continued until:
Select one:
a. The client terminates the VCPR
b. Responsibility for treatment is transferred to another practitioner without the consent of the client
c. The patient dies
d. Both A & C
d. Both A & C
A professional’s failure to practice the quality of medicine set by the similarly situated veterinarians in a given geographical area, if the accused is a general practitioner, is known as:
Select one:
a. Negligence
b. Unprofessional conduct
c. Malpractice
d. Gross ignorance
c. Malpractice
The formula practice profit/practice revenue represents the:
Select one:
a. Gross Profit Margin
b. Net Profit Margin
c. Average Transaction Charge
d. Accounts Receivable
b. Net Profit Margin
The formula for a Break-Even Analysis is:
Select one:
a. Unit cost + Hard cost + Soft cost + (Profit x SP) = Sales Price
b. (fixed cost/minute + staff cost/minute) x (DVM cost/minute) + (Direct cost x2) + profit
c. Soft cost + Hard cost + (Profit x Unit cost) = Sales price
d. (fixed cost + staff cost) + (profit x direct costs) = Sales Price
a. Unit cost + Hard cost + Soft cost + (Profit x SP) = Sales Price
What DEA form is required for a veterinarian to order Class II controlled drugs?
Select one:
a. DEA Form 41
b. DEA Form 109
c. DEA Form 222
d. DEA Form W-4
c. DEA Form 222
According to Title VII, the ADA and the ADEA the amount of time required to retain an employee’s record of employment is:
Select one:
a. Two years from date of termination
b. One year from date of termination
c. Three years from date of termination
d. Indefinitely
b. One year from date of termination
An Act of Congress that called upon the U.S. Department of Health and Human Services to issue patient privacy protections is called:
Select one:
a. Health Insurance Portability and Accountability Act (HIPAA)
b. Fair Labor Standards Act (FLSA)
c. National Labor Relations Act (NLRA)
d. Occupational Safety Act (OSA)
a. Health Insurance Portability and Accountability Act (HIPAA)
An adverse drug event (ADE) occurs when there is any type of side effect, injury, sensitivity reaction or ___________ associated with use of an animal drug.
Select one:
a. Allergic reaction
b. Toxicity
c. Swelling
d. Seizure
b. Toxicity
An agreement by an employee not to compete with his or her employer for a specified time within a specified geographic region is called a _______________ .
Select one:
a. Employment contract
b. Noncompete agreement
c. Noncompete contract
d. Enforceable covenant
b. Noncompete agreement
An agreement where a person agrees to trade goods or services with another party, without monetary exchange is called:
Select one:
a. Deal
b. Arrangement
c. Bartering
d. None of the above
c. Bartering
An example of a fixed expense would be __________.
Select one:
a. Inventory
b. Rent
c. Vaccinations
d. All of the above
b. Rent
An example of a quick-asset includes all the following except:
Select one:
a. Accounts receivable
b. Long-term investment
c. Cash
d. Certificates of deposit
b. Long-term investment
An example of indirect labor (or soft labor) would be:
Select one:
a. Attendance at staff meetings
b. Participating in continuing education
c. Performing computer maintenance
d. All of the above
d. All of the above
An explanation of employee behavior based on the belief that people choose behaviors they see as leading to desired outcomes is called _________________.
Select one:
a. Emotional intelligence
b. Job enrichment
c. Expectancy theory
d. Motivated
c. Expectancy theory
An I9 must be maintained for either 3 years after the staff member begins work, or:
Select one:
a. 5 years after the staff member’s departure
b. 3 years after the staff member’s departure
c. 1 year after the staff member’s departure
d. 2 years after the staff member’s departure
c. 1 year after the staff member’s departure
An invitee is anyone who enters the premises by invitation and whose entry is connected with or may in some way enhance the business of the owner. The invitation may be expressed, implied or ___________.
Select one:
a. Written
b. Spoken
c. Inferred
d. Solicited
c. Inferred
An OSHA inspector arrives unannounced at your clinic, presents credentials, and asks to inspect the facility. As the manager of the practice, what is the least appropriate way to comply with the request?
Select one:
a. Request the reason for the inspection
b. Ask if other practices in the area are being inspected
c. Cooperate fully and give him full access to the facility
d. Volunteer to show him the practice’s logs
e. Ask him what information he or she would like to see
b. Ask if other practices in the area are being inspected
Any properties owned by a business enterprise are referred to as _______________.
Select one:
a. Assets
b. Liabilities
c. Property
d. Collateral
a. Assets
Deliberate marketing that strives to introduce pet owners to specific services and recommendations within the practice is called:
Select one:
a. Indirect
b. Direct
c. Internal
d. External
b. Direct
A SWOT analysis offers a practice a quick glance at their:
Select one:
a. Strengths, Worth, Oppositions, Threats
b. Struggles, Worth, Opportunities, Time
c. Shortcomings, Weaknesses, Opportunities, Time
d. Strengths, Weaknesses, Opportunities, Threats
d. Strengths, Weaknesses, Opportunities, Threats
You are the practice manager for 50% equal partners. The senior partner has been approached by the younger partner demanding that a long-term female head receptionist be fired because he believes that she is loyal to the senior partner. The senior partner has refused and the partners cannot come to a resolution. Their ownership agreement does not address what is to happen in the event of a deadlock. As the practice manager, what is your first action?
Select one:
a. Counsel the head receptionist about showing respect equally
b. Send the partners to mediation
c. Call a meeting with both partners
d. Fire the head receptionist
c. Call a meeting with both partners
Associate veterinarian compensation systems may include any of the following except:
Select one:
a. Straight salary
b. Percentage of production
c. Straight incentive
d. Combination salary/production
c. Straight incentive
At-will employment is a form of employment in which the employee is serving the employer at the will of:
Select one:
a. The written contract
b. The employer
c. The government
d. Both parties
d. Both parties
Costs that do not fluctuate with revenue are called ________________ costs.
Select one:
a. Semivariable
b. Breakeven
c. Transactinal
d. Fixed
d. Fixed
Documents that should be stored separate from personnel files include all of the following except:
Select one:
a. I-9 Forms
b. Credit reports
c. Garnishment orders
d. Background verification forms
d. Background verification forms
Dr. Lowell Ackerman includes all of the following except __________ in his “Six C’s of Client Relationship Management”
Select one:
a. Convenience
b. Client service
c. Consistency
d. Competence
e. Community
e. Community
During an interview for a new employee, inquiries about all of the following items is permissible except:
Select one:
a. Felony convictions
b. Duties at previous employer
c. Reason for leaving previous employer
d. Marital status
d. Marital status
Employees must be trained about dangers within the hospital. Such dangers include which of the following?
Select one:
a. Controlled substances
b. Chemotherapy drugs
c. Needles
d. Chemicals
e. All of the above
e. All of the above
Examples of items that would routinely be found in a spill kit would be:
Select one:
a. Latex gloves, protective eyewear, durable plastic bags and a surgical gown
b. Protective eyewear, latex gloves, dust broom/dust pan and a plastic container that can hold 5-6 gallons of liquid
c. Durable plastic bags, a surgical mask, a surgical gown and latex gloves
d. A dust broom/dust pan, protective eyewear, latex gloves and a surgical mask
b. Protective eyewear, latex gloves, dust broom/dust pan and a plastic container that can hold 5-6 gallons of liquid
Examples of reference checks include all the following except:
Select one:
a. Employment references
b. Education references
c. Pre-employment polygraph
d. Criminal record check
c. Pre-employment polygraph
Examples of tasks human resource managers are responsible for include all except:
Select one:
a. Medical record audits
b. Hiring
c. Training
d. Workflow coordination
a. Medical record audits
Examples of “omissions” include all of the following except:
Select one:
a. Failure to use a cardiac monitor when high-anesthetic-risk animals are anesthetized
b. Failure to muzzle a dog after the owners have informed the veterinarian that they are afraid the animal might bite
c. Failure to insist that all animals brought into the hospital be properly restrained
d. Performing surgery on the wrong limb or patient
d. Performing surgery on the wrong limb or patient
Eyewash stations must provide an uninterrupted flow of _________ water.
Select one:
a. Cold
b. Hot
c. Distilled
d. Tepid
d. Tepid
Fair Market Value is the price at which an asset would change hands between a willing buyer and a willing seller, both having the means to complete the transaction and neither acting under ___________.
Select one:
a. False pretenses
b. The influence of alcohol
c. Duress
d. The advisement of an attorney
c. Duress
For every product on the Hazardous Materials List, the practice must maintain an individual _______________ prepared by the manufacturer of that product.
Select one:
a. Information Sheet
b. Material Safety Data Sheet
c. Product Info and Compliance Sheet
d. Hazardous Materials Sheet
b. Material Safety Data Sheet
You are the practice manager for 50% equal partners. The senior partner has been approached by the younger partner demanding that a long-term female head receptionist be fired because he believes that she is loyal to the senior partner. The senior partner has refused and the partners cannot come to a resolution. Their ownership agreement does not address what is to happen in the event of a deadlock. As the practice manager, what is your first action?
Regarding this situation, how would you avoid this issue in the future?
Select one:
a. Develop clear human resource policies
b. Insist the partners go to dinner and come back in accord
c. Develop a formal partner agreement with an employment attorney
d. Have an attorney renegotiate the original contract so there is one majority partner at 51% and one at 49%
c. Develop a formal partner agreement with an employment attorney
In 1986, the Internal Revenue Service developed a 20 factor list to help determine whether workers:
Select one:
a. Were eligible for employee benefits
b. Are to be classified as independent contractors or employees
c. Were responsible for paying back taxes on income paid
d. Required health care benefits
b. Are to be classified as independent contractors or employees
In veterinary medicine, the rule of thumb for the ratio relating to direct and indirect labor is:
Select one:
a. One to one (1:1)
b. Two to one (2:1)
c. One to two (1:2)
d. Three to one (3:1)
a. One to one (1:1)
Informed consent is a person’s agreement to allow something to happen, such as a medical, diagnostic or surgical procedure, that is based on full disclosure of the facts necessary to make:
Select one:
a. An informed plan
b. A selection
c. Sense of the information
d. An intelligent decision
d. An intelligent decision
Insurance that protects against claims arising from acts, errors, or omissions in rendering services of a professional nature is called:
Select one:
a. General liability
b. Workers Compensation
c. Professional liability
d. Errors and omissions
c. Professional liability
Items that should not be included in an employee personnel file include all of the following except:
Select one:
a. I-9 Forms
b. Offer of employment letters
c. Garnishment orders
d. Credit reports
b. Offer of employment letters
Laws governing workers compensation are enacted and enforced by the:
Select one:
a. Federal government
b. Each individual state
c. Department of labor
d. ADA
b. Each individual state
Leptosporosis is a zoonotic disease that is transmitted by contact with infected urine and
Select one:
a. The bite of an infected animal
b. Exposure to an infected animal’s saliva
c. Swimming in water contaminated with infected urine
d. All of the above
c. Swimming in water contaminated with infected urine
Manipulation of website content and meta-tags to make the site more likely to be preferentially indexed on search engines is called ________________ .
Select one:
a. Search Engine Optimization (SEO)
b. Web Creep
c. Defined Access
d. None of the above
a. Search Engine Optimization (SEO)
Marketing that concentrates on existing clientele, aiming to strengthen the bond between the practice and to increase the demand for veterinary services is called ________________ marketing.
Select one:
a. External
b. Pass through
c. Internal
d. Capitalization
c. Internal
Meeting the needs of individuals with whom you hope to maintain a long-standing relationship is called _____________________ .
Select one:
a. Client service
b. Customer service
c. Business
d. Veterinary medicine
a. Client service
Money owed to a practice for services rendered or products sold that is not paid at the time of service or when the product is dispensed is called ______________________ .
Select one:
a. Accounts payable
b. Open debt
c. Open accounts
d. Accounts receivable
d. Accounts receivable
Non-physical assets such as goodwill, trademarks, patents and copyrights are examples of ___________ assets.
Select one:
a. Fixed
b. Variable
c. Intangible
d. Mixed
c. Intangible
OSHA requires that a log of Work-Related Injuries and Illnesses be maintained if the employer employs ____ or more employees.
Select one:
a. 12
b. 20
c. 11
d. 50
c. 11
OSHA requires that a ________________ will be used for the dilution, drawing up or mixing of all dangerous drugs.
Select one:
a. Biological safety cabinet
b. Biological safety room
c. Ventilation room
d. Ventilated safety cabinet
a. Biological safety cabinet
OSHA requires that employers provide an area that is free from biological and ____________ hazards where employees can store, prepare and consume food.
Select one:
a. Contamination
b. Radioactive
c. Medical
d. Chemical
d. Chemical
OSHA standards require a hearing conservation program when staff members are exposed to noise levels above _____ decibels based on an 8 hour time-weight average.
Select one:
a. 115
b. 75
c. 85
d. 50
c. 85
Over recent years, there has been an increase in evidence that shows that owning and caring for an animal has direct and indirect benefits to people, for their health and _________________.
Select one:
a. Well-being
b. Sanity
c. Their relationships
d. Blood values
a. Well-being
Pareto’s rule is:
Select one:
a. The “80-20 rule”
b. The ration-based inventory rule
c. The quantity on hand rule
d. The rule of vendors
a. The “80-20 rule”
In the Marketing Chapter of Blackwell’s 5-Minute Veterinary Practice Management Consult, it states that this percentage of new clients may come from personal referrals in well-managed practices:
Select one:
a. 15%
b. 40%
c. 75%
d. 85%
e. 90%
d. 85%
Prescription pads should be kept:
Select one:
a. In a secure location
b. In a public area
c. In the exam room
d. None of the above
a. In a secure location
Profit centers that are usually tracked by a veterinary hospital include:
Select one:
a. Surgery
b. Dentistry
c. Boarding
d. Diagnostics
e. All of the above
e. All of the above
Ration-based inventory is based on a simple concept, which is:
Select one:
a. Inventory is easier to control if it is held in larger quantities
b. Inventory is easier to control if it is kept to a bare minimum
c. Inventory is easier to control if it is held in smaller quantities
d. Inventory is easier to control if it is not managed
c. Inventory is easier to control if it is held in smaller quantities
REM levels of _____ per year is acceptable for veterinarians and technicians.
Select one:
a. 2
b. 5
c. 10
d. 15
b. 5
Restrictive covenants are meant to protect veterinary employers against:
Select one:
a. Employees competing for clients
b. Disclosing trade secrets
c. Using mailing lists/confidential information
d. All of the above
d. All of the above
Revenue per client visit, calculated by dividing the income by the number of clients or patients see is called __________________.
Select one:
a. Average client transaction
b. Net profit
c. Gross
d. Value
a. Average client transaction
Selection tests used during the hiring process include all of the following except:
Select one:
a. Spelling
b. Aptitude
c. Personality
d. Map
d. Map
Signs that a person may be dealing with burnout include all of the following except:
Select one:
a. Tardiness
b. Frequent mistakes
c. Calling in sick
d. Eagerness to accept new assignments
d. Eagerness to accept new assignments
Some types of tests used by managers to help screen candidates for employment are:
Select one:
a. Spelling
b. Cognitive ability
c. Aptitude
d. Behavior/personality style
e. All of the above
e. All of the above
Statements of what a practice believes in and recommends for its patients for wellness testing, pain management, nutrition, senior care and other aspects of patient care are called ___________________.
Select one:
a. Protocols
b. Systems
c. Methods of medicine
d. Standards of Care
d. Standards of Care
_________________ occurs when a supervisor conditions the granting of an employment benefit upon the receipt of sexual favors from a subordinate.
Select one:
a. Quid Pro Quo Sexual Harassment
b. Hostile Work Environment
c. Direct Harassment
d. Hostile Sexual Work Environment
a. Quid Pro Quo Sexual Harassment
The abbreviation HIPAA stands for:
Select one:
a. Health Insurance Per Average Act
b. Health Insurance Per Account Act
c. Health In Pay Advance Act
d. Health Insurance Portability and Accountability Act
d. Health Insurance Portability and Accountability Act
The abbreviation MSDS stands for:
Select one:
a. Material Safety Data Sheets
b. Medical Safety Data Sheets
c. Management Safety Data Score
d. Medical System Data Sheets
a. Material Safety Data Sheets
The abbreviation PPE stands for:
Select one:
a. Primary physical examination
b. As necessary
c. Personal protective equipment
d. Right side
c. Personal protective equipment
The act of discussing an issue between two or more parties with competing interests with an aim of coming to an agreement is called _____________________.
Select one:
a. Negotiation
b. Argument
c. Mentoring
d. Mediation tactics
a. Negotiation
The act of several practices combining operations to create an economy of scale and improving the growth potential of the new entity is called _______________.
Select one:
a. Acquisition
b. Sale
c. Merger
d. New business model
c. Merger
The Age Discrimination in Employment Act (ADEA) is the federal law that protects employees over what age from discrimination in employment practices based on the employee’s age?
Select one:
a. 40
b. 50
c. 45
d. 60
a. 40
The annual financial benefit after an investment, minus the cost of the investment is called _______________.
Select one:
a. Profitability
b. Balance Sheet
c. Return on Investment (ROI)
d. Gross Income
c. Return on Investment (ROI)
The attitudes, motivation, values, role expectations, and beliefs that veterinary team members have about their daily work environment is called the ____________________.
Select one:
a. Work environment
b. Practice culture
c. Core values
d. Behavior expectations
b. Practice culture
The Balance Sheet is a statement that summarizes the assets, liabilities and owner’s equity ______________.
Select one:
a. At the end of the month
b. On a particular date
c. Quarterly
d. Once a year
b. On a particular date
The branch of accounting that uses both historical data and estimated data that management can use to conduct daily operations and planning future operations is called _______________ accounting.
Select one:
a. Historical
b. Viability
c. Managerial
d. Operational
c. Managerial
The computer indicates that the price of one Acepromazine 25 mg tablet is $.35 with the markup and rounding unit. The dispensing fee is $5.00 and the minimum prescription fee is $7.75. What is the charge to the client for two tablets?
Select one:
a. $5.70
b. $7.75
c. $8.45
d. $13.45
e. None of the above
b. $7.75
The costs related to continuing education expenses include the following except:
Select one:
a. Registration fee
b. Travel expense
c. Meal expense
d. Companion expense
d. Companion expense
The Environmental Protection Agency is the government agency that regulates products used topically for the control of ectoparasites and insects of animals under the:
Select one:
a. Federal Trade Commission
b. Federal Drug Administration
c. Federal Insecticide, Fungicide and Rodenticide Act
d. Controlled Substances Act
c. Federal Insecticide, Fungicide and Rodenticide Act
The Family Medical Leave Act allows up to ____ weeks of unpaid leave in any 12-month period for the birth or adoption of a child, for the employee’s own serious health condition, or to care for a serious health condition of a spouse, child, or parent.
Select one:
a. 20
b. 16
c. 24
d. 12
d. 12
The Family Medical Leave Act applies to employers that employ ____ or more individuals within a 75-mile radius.
Select one:
a. 50
b. 25
c. 30
d. 60
a. 50
The federal law that prohibits discrimination in the work place based on an employee’s sex, race, religion, color or national origin is _________________.
Select one:
a. Fair labor standards act
b. Equal employment opportunity laws
c. Title VII of the 1964 civil rights act
d. Age discrimination in employment act
c. Title VII of the 1964 civil rights act
The federal law that regulates prescreening reports (i.e. background check) issued to employers by outside agencies is called ________________________.
Select one:
a. Fair labor standards act
b. Truth in hiring act
c. Fair credit reporting act
d. Title VII of the civil rights act
c. Fair credit reporting act
The federal privacy standards that protect patients’ medical records and other health information provided to health plans, doctors, hospitals and other health care providers is part of what Act:
Select one:
a. HEPA
b. HIPAA
c. HHS
d. HMIG
b. HIPAA
The financial report that provides a summary of practice income, expenses, and resulting profit or loss for a specific period is called _______________.
Select one:
a. Profit and loss statement
b. Procedure log
c. Balance sheet
d. Statement of cash flows
a. Profit and loss statement
The form a business issues to its independent contractors, citing all monies paid to the individual on an untaxed basis is called __________________.
Select one:
a. I9
b. W2
c. 1099 Misc
d. W9
c. 1099 Misc
The form of accepting a contract by verbally accepting it is called an:
Select one:
a. Implied acceptance
b. Express acceptance
c. Agreement
d. Acknowledgment
b. Express acceptance
The form of workplace harassment where a person of authority conditions the granting of an employment benefit upon the receipt of sexual favors from a subordinate is called:
Select one:
a. Quid pro quo sexual harassment
b. Hostile sexual work environment harassment
c. Direct harassment
d. Sexual harassment
a. Quid pro quo sexual harassment
The four P’s of marketing are:
Select one:
a. Product, Price, Promotion and Place
b. Preferred, Price, Promotion, Product
c. Product, Profit, Placement, Promotion
d. Plan, Produce, Profit, Promote
a. Product, Price, Promotion and Place
The fraudulent appropriation of funds or property entrusted to your care, but actually owned by someone else is called ___________________.
Select one:
a. Misappropriation
b. Embezzlement
c. Misrepresentation
d. Wrongful business practices
b. Embezzlement
The government agency that regulates products used topically for the control of ectoparasites and insects on animals under the Federal Insecticide, Fungicide and Rodenticide act is the ______________________.
Select one:
a. Federal drug administration
b. Environmental protection agency
c. Department of health services
d. None of the above
b. Environmental protection agency
The guiding principles of the Veterinary Hospital Managers Association are their:
Select one:
a. Mission statement
b. Vision statement
c. Values statement
d. All of the above
d. All of the above
The Immigration Reform and Control Act requires that employers take steps to ensure that a newly hired employee:
Select one:
a. Graduated from high school or obtained a GED
b. Is over the age of 16
c. Is eligible for employment in the United States
d. Properly documented their work history
c. Is eligible for employment in the United States
The IRS issues a number to any business or individual who is required to report employment taxes or give tax statements to employees. This number is referred to as a:
Select one:
a. Employer number
b. Employee reference number
c. Employer identification number
d. Employer description number
c. Employer identification number
The largest expense in virtually all veterinary practices is:
Select one:
a. Facility maintenance costs
b. Advertising costs
c. Drug and medical supply costs
d. Employee costs
d. Employee costs
The management report that tracks income from related service codes and expenses related to producing that income, arriving at profit (or loss) for those practice areas is called _________________.
Select one:
a. Production report
b. Cost center report
c. Profit center report
d. Income center evaluation report
c. Profit center report
The mathematical formula that allows calculation of optimal inventory order quantities is called __________________.
Select one:
a. Annual demand equation
b. Fixed ordering equation
c. Economic order quantity formula
d. Unit purchase equation
c. Economic order quantity formula
The medical abbreviation for “Nothing Orally” is _____________.
Select one:
a. NOS
b. NSF
c. NPO
d. None of the above
c. NPO
The minimum number of air changes per hour in a veterinary hospitals heating and cooling unit is:
Select one:
a. 6
b. 10
c. 12
d. 15
a. 6
The monetary amount of estimated normal wear and tear on property improvements is called _________________.
Select one:
a. Appreciation
b. Rate of return
c. Depreciation
d. Fair market value
c. Depreciation
The one area that offers the greatest positive impact in the cost containment, management and profitability areas is improved management of:
Select one:
a. Drugs and medical supplies
b. Employee costs
c. Marketing
d. Gross sales
a. Drugs and medical supplies
The organization that is dedicated to helping animals exposed to potentially hazardous substances by providing 24-hour veterinary diagnostic and treatment recommendations is:
Select one:
a. American Veterinary Medical Association
b. Humane Society of the United States
c. American Society for the Prevention of Cruelty to Animals
d. None of the above
c. American Society for the Prevention of Cruelty to Animals
The Pregnancy Discrimination Act of 1978 states that it is unlawful to discriminate against women on the basis of pregnancy, childbirth, or any related medical condition associated with pregnancy or childbirth. Pregnant employees are to receive the same treatment and benefits as employees with any other ______________________.
Select one:
a. Long-term disability
b. Short-term disability
c. Ailment
d. Medical condition
b. Short-term disability
The price to a client will be determined by taking in consideration all of the following except:
Select one:
a. Restocking fees
b. Dispensing fees
c. Minimum price
d. Markup over unit cost
a. Restocking fees
The process of team development has been described as having four stages. Those stages include all of the following except:
Select one:
a. Storming
b. Performing
c. Bargaining
d. Norming
c. Bargaining
The ratio that defines the relationship between direct and indirect labor in the workplace is called ____________.
Select one:
a. Workforce ration
b. Employee ratio
c. Workload ratio
d. Labor ratio
d. Labor ratio
The regulation that deals with the identification and listing of hazardous waste is:
Select one:
a. EPA Regulation 40 CFR 261
b. FDA Regulation 20 CFR
c. EPA Regulation Code 40
d. FDA Code 40 CFR
a. EPA Regulation 40 CFR 261
The second tier (from the bottom) of Abraham Maslow’s Hierarchy of Needs is the need for:
Select one:
a. Esteem
b. Self-actualization
c. Autonomy
d. Security
d. Security
The single most important component of any veterinary practice is ____________ .
Select one:
a. Staff
b. Fees
c. Medical knowledge
d. None of the above
a. Staff
The standard medical abbreviation for non-steroidal anti-inflammatory drug is:
Select one:
a. NSAID
b. NSA
c. NSI
d. NSAD
a. NSAID
The system that recognizes revenues as earned and expenses as incurred, rather than when the actual cash transaction occurs is called ________________.
Select one:
a. Cash basis accounting
b. Accrual basis accounting
c. Revenue type accounting
d. Adjustment accounting
b. Accrual basis accounting
The Tax Reform Act of 1997 provided some tax relief for those individuals with ____________________.
Select one:
a. Educational debts
b. Pets
c. Disability Income
d. More than two dependents
a. Educational debts
The term used when an employer knew or should have known about an applicant’s prior history that endangered clients, employees or vendors and hired the employee anyway is called:
Select one:
a. Denial
b. Negligent hiring
c. Central tendency
d. Hale effect
b. Negligent hiring
The three situations where questions regarding the capacity for an individual to enter into a valid contract would be all of the following except:
Select one:
a. Intoxication
b. Mental disability
c. Native language
d. Minority
c. Native language
The type of plan that allows employees to pay certain expenses before taxes are deducted from their paychecks, thus saving on federal and state taxes is called ___________________.
Select one:
a. Fringe benefit plan
b. Tax savings plan
c. Section 125 cafeteria plan
d. Employee incentive plan
c. Section 125 cafeteria plan
The typical veterinary practice requires ____ new clients per month per veterinarian to remain viable
Select one:
a. 15
b. 20
c. 25
d. 30
d. 30
The Veterinary Hospital Managers Association Values Statement includes:
Select one:
a. Promoting excellence and integrity
b. Providing continuing education
c. Facilitating collegiality and camaraderie
d. Both A and C
d. Both A and C
There are five (5) veterinarians working at the same hospital, some of these veterinarians work part-time while others are full-time (45 hours per week/2,340 hours per year). The total number of work hours required to fulfill the duties of all veterinary activities for this practice is 7,956. What is the number of full-time equivalent (FTE) veterinarians in this practice?
Select one:
a. 4.4
b. 3.4
c. 1.4
d. 2.4
b. 3.4
There are many inventory management problems that can occur when large quantities of inventory are maintained by the practice. Some of these problems are:
Select one:
a. Products become outdated
b. Theft
c. Products become damaged
d. Efficient levels of cash flow can be compromised
e. All of the above
e. All of the above
Three factors control the timing of inventory orders. All of the following are included except:
Select one:
a. The price of the product
b. The time needed for delivery
c. The rate of inventory usage
d. The safety stock level
a. The price of the product
Tort law permits people to sue for relief of an injury that occurred as a result of damages inflicted on their bodies, family, or property due to a ___________________ act.
Select one:
a. Malicious
b. Wrongful
c. Meaningful
d. Unwritten
b. Wrongful
Unacceptable queries of potential staff members include all except which of the following:
Select one:
a. Religious affiliation
b. Race
c. Pregnancy status
d. Employment history check
d. Employment history check
Under this theory of law, defendants are required to repay money or restore property because it would be wrong and against public policy for them to retain any benefit or value. This theory of law is called:
Select one:
a. Tort law
b. Contract law
c. Quasi contracts
d. Negligence contracts
c. Quasi contracts
Variable expenses associated with revenue are called:
Select one:
a. Cost of goods sold
b. Inventory
c. Operating expenses
d. Mark up percentages
a. Cost of goods sold
Veterinarians who are asked to provide emergency care for sick or injured stray or abandoned animals must:
Select one:
a. Know that they could be held liable for their failure to provide adequate care
b. Follow a certain standard of care without any assurance of payment for their services
c. Know that the relationship between the veterinarian and client is a contractual one
d. All of the above
d. All of the above
Veterinary hospitals should include exhaust fans in all of the following areas of the building except:
Select one:
a. Dark room
b. Bathing/dipping areas
c. Anesthetic recovery area
d. Surgery
d. Surgery
Ways for employers to reduce their unemployment tax rate include all of the following except:
Select one:
a. Practice good hiring techniques
b. Invest in team training
c. Avoid letters of resignation
d. Maintain good personnel records
c. Avoid letters of resignation
What is the first step in implementing a hospital safety plan?
Select one:
a. Hold a staff meeting to discuss the safety plan
b. Identify hazards in the workplace
c. Designate a safety supervisor who will design and implement the plan
d. Check all personal protective equipment for damage
c. Designate a safety supervisor who will design and implement the plan
What is the standard abbreviation for medial patellar luxation?
Select one:
a. MedPL
b. MPL
c. MPLX
d. MLPL
b. MPL
What is the standard abbreviation for within normal limits?
Select one:
a. WNLT
b. WNOL
c. NORM
d. WNL
d. WNL
When dental procedures are performed in the veterinary practice, staff members must be sure to wear:
Select one:
a. Goggles
b. Gloves
c. Surgical Mask
d. All of the above
d. All of the above
When dental procedures are performed in the veterinary practice, team members must be sure to wear personal protective equipment that includes all the following except:
Select one:
a. Surgical gown
b. Gloves
c. Surgical mask
d. Goggles
a. Surgical gown
When discussing inventory, “operating level” refers to:
Select one:
a. How much of a product is used on a given day
b. How much inventory is used during a specific month
c. How efficient the staff is selling product
d. The amount of inventory expected to be used between the point of order receipt to the time another order must be placed
d. The amount of inventory expected to be used between the point of order receipt to the time another order must be placed
When recording medical history, it is important to record all of the following except:
Select one:
a. Requests and/or demands from pet owners that differ from the recommendations of the veterinarian
b. The name of the veterinary assistant that restrained the pet
c. Recommendations regarding referrals of patients to specialists for consultations or additional medical care
d. Discussions with owners concerning notification of laboratory results
b. The name of the veterinary assistant that restrained the pet
When researching starting salaries for veterinarians, Dr. Jim Wilson, JD recommends practice managers purchase what AVMA published book?
Select one:
a. Compensation and Benefits – An In-depth Look
b. Veterinary Hospital Managers Association Newsletter
c. Economic Report on Veterinarians and Veterinary Practices
d. Journal of the AVMA
c. Economic Report on Veterinarians and Veterinary Practices
Which of the following documents is not considered to be part of a patient’s medical history:
Select one:
a. Appointment books
b. Client release forms
c. Patient examination report cards
d. Radiology logs
e. Identification neck band
e. Identification neck band
Which of the following is not a protected class under Title VII?
Select one:
a. Race
b. Age
c. National Origin
d. Sex
b. Age
Which of the following is not part of the calculation of goodwill:
Select one:
a. Location
b. Products
c. Services
d. Name
e. Debt load
e. Debt load
Which of the following statements is true:
Select one:
a. Clients do not care if they are kept waiting
b. The sights and smells of a veterinary hospital do not matter to a client
c. Client service should include seeking client input and feedback
d. Veterinary medicine is about the animals, not the clients
c. Client service should include seeking client input and feedback
You are a new manager and are monitoring the front desk staff. A pet owner, who is not a client, has been using a legend drug at another animal hospital and asks your hospital to fill a prescription for it. You hear the receptionist telling the owner that the veterinarian on duty will fill the prescription if the pet owner can wait a few minutes. How can you best fulfill your responsibilities to the practice? Which action would you choose as most effective for responding to this situation?
Select one:
a. Talk with the receptionist at the first opportunity and explain the Federal and State regulations for in-house pharmacies
b. Instruct the receptionist to inform the pet owner that your pharmacy is not able to fill prescriptions for a pet that is not a patient of the practice
c. Explain to the pet owner that veterinary pharmacies are not retail pharmacies and are allowed to dispense medication only to current patients of the practice
d. Explain to the receptionist that the practice cannot fill a legend drug prescription, but since she has already agreed to fill the prescription for the pet owner, make an exception this time and call the other animal hospital for permission to fill it
e. Hold a staff meeting to discuss the mistake at the front desk and review the laws that regulate the in-house pharmacy
b. Instruct the receptionist to inform the pet owner that your pharmacy is not able to fill prescriptions for a pet that is not a patient of the practice
A capital expenditures budget is budget planning for the future acquisition of facilities and equipment.
Select one:
a. True
b. False
a. True
A zoonotic disease is a disease agent that can infect both animals and people.
Select one:
a. True
b. False
a. True
AAHA’s mandatory standards require that emergency services, or referral to an appropriate practice are available to pet owners 24 hours a day, seven days a week, 365 days a year.
Select one:
a. True
b. False
a. True
AAHA’s mandatory standards within the contagious disease section require that potentially contaminated materials are contained in permeable containers or bags before transport.
Select one:
a. True
b. False
b. False
According to Dr. James Wilson in his book, “Law and Ethics of the Veterinary Profession,” all necropsies should be performed without the consent of the pet owner.
Select one:
a. True
b. False
b. False
According to the Fair Labors Standards Act, an employee will only earn overtime pay (one and a half times the regular rate) if the overtime hours worked were approved ahead of time.
Select one:
a. True
b. False
b. False
At-will employment allows an employer to terminate its employees with or without cause, without incurring liability for the resulting terminations.
Select one:
a. True
b. False
a. True
Back injuries account for one of every five workplace injuries or illnesses.
Select one:
a. True
b. False
a. True
Charcoal adsorption is an effective and OSHA acceptable method of waste anesthetic gas removal for nitrous oxide.
Select one:
a. True
b. False
b. False
Contract law deals with duties established by individuals as a result of a contractual agreement.
Select one:
a. True
b. False
a. True
Depreciation comes into play when assets are purchased which are of reasonably high value and which have a useful life greater than one year.
Select one:
a. True
b. False
a. True
Depreciation is applicable to land.
Select one:
a. True
b. False
b. False
During an inspection by the DEA, the hospital is not required to consent to inspection of financial or pricing data.
Select one:
a. True
b. False
a. True
During an interview, it is legal for the manager to ask about the birthplace of an applicant’s relatives.
Select one:
a. True
b. False
b. False
Employee relations is the practice of responding to concerns and informing and discharging employees.
Select one:
a. True
b. False
b. False
Every three years after the initial inventory date, a registrant must take a new inventory of all controlled substances on hand.
Select one:
a. True
b. False
b. False
Federal law requires a paid lunch or rest break be provided to employees if they work 6 or more hours within a 24-hour period.
Select one:
a. True
b. False
b. False
Federal law requires a separate log apart from patient medical records and purchase documentation for any controlled substance classified as a Schedule II or less.
Select one:
a. True
b. False
b. False
It is important to perform a breakeven analysis before starting or expanding a business or when acquiring new pieces of equipment.
Select one:
a. True
b. False
a. True
It is not a standard requirement that adequate and reliable illumination be provided so that a person can find the nearest exit in the event of a power loss.
Select one:
a. True
b. False
b. False
Lack of inventory control can result in reduced cash flow and reduced practice value.
Select one:
a. True
b. False
a. True
Many complaints can be avoided if the veterinarian or veterinary staff will provide all clients with estimates before services are provided.
Select one:
a. True
b. False
a. True
MSDS sheets must be provided in English and Spanish.
Select one:
a. True
b. False
b. False
OSHA requires that eyewash devices are not faucet-mounted.
Select one:
a. True
b. False
b. False
Receiving products as it is needed, rather than storing product as inventory is called: Nick-of-time inventory.
Select one:
a. True
b. False
b. False
Staff wages are an example of fixed assets.
Select one:
a. True
b. False
b. False
Statistically, new employees are at a higher risk of injury then seasoned employees.
Select one:
a. True
b. False
a. True
The Americans with Disabilities Act (ADA) requires accommodations be made for individual’s with disabilities in every instance.
Select one:
a. True
b. False
b. False
The EPPA of 1998 prohibits private employers from using polygraph tests in making employment decisions EXCEPT under very limited conditions.
Select one:
a. True
b. False
a. True
The Fair Labor Standards Act introduced minimum wage for all covered employees.
Select one:
a. True
b. False
a. True
The General Ledger is the collection of all asset, liability, equity, revenue and expense accounts from which the financial statements are derived.
Select one:
a. True
b. False
a. True
The Hazard Communication Standard requires that all employees who come in contact with hazards in the workplace be aware of those hazards, and are instructed on how to protect themselves from such hazards.
Select one:
a. True
b. False
a. True
The higher the inventory turnover number for a given period of time, the more efficient the inventory control.
Select one:
a. True
b. False
a. True
The Immigration Reform and Control Act affects businesses that employee over 25 people.
Select one:
a. True
b. False
b. False
The IRS prefers that employers categorize workers as independent contractors rather than employees.
Select one:
a. True
b. False
b. False
The majority of breakdowns in patient care and customer service are rooted in incomplete, untimely, and/or incorrect communication.
Select one:
a. True
b. False
a. True
The recording of medical information chronologically and in a timely manner is critical to the credibility of the record.
Select one:
a. True
b. False
a. True
When establishing goals, they should be SMART: Specific, Measurable, Accountable, Realistic and Time bound.
Select one:
a. True
b. False
b. False
When masking down a patient with anesthesia, it is important to ensure adequate space is left around the rim of the mask to provide appropriate ventilation.
Select one:
a. True
b. False
b. False
