VMT - Practice Test

Question 1

A chemical is considered a health hazard if it falls into which category:

Select one:
a. A compressed gas

b. Flammable
c. Carcinogen
d. An oxidizer

Answer 1

c. Carcinogen

Question 2

A client arrives with a pet that is experiencing an adverse event to a drug that was prescribed by the hospital. The veterinarian begins supportive care and treatment of the animal and it is now in stable condition. As the manager of the practice, what should you ensure that the veterinarian does next?

Select one:
a. Contact the drug company that produces the medication to report the adverse drug event

b. Call your sales representative and discuss the issue
c. Inform the entire staff you will no longer be prescribing the medication
d. Contact the pet owner and have them return the medication for a full refund

Answer 2

a. Contact the drug company that produces the medication to report the adverse drug event

Question 3

A description of the vital statistics or objectives and quantifiable characteristics of an audience or populations is referred to as:

Select one:
a. Market share

b. Population
c. Demographics
d. Target market

Answer 3

c. Demographics

Question 4

A dosimeter badge should be:

Select one:
a. Worn outside of any protective aprons

b. Worn in any area where there is possible radiation exposure
c. Protected from direct sunlight
d. All of the above

Answer 4

d. All of the above

Question 5

A drug or other substance that has a high potential for abuse is a:

Select one:
a. Schedule V

b. Schedule I
c. Schedule III
d. Schedule VI

Answer 5

b. Schedule I

Question 6

A good management protocol for cash control would include all of the following except

Select one:
a. Daily deposits

b. Receptionists responsible for cash
c. Cash payments under $25.00 from cash drawer
d. Imprest petty cash account
e. Numbered client receipts

Answer 6

d. Imprest petty cash account

Question 7

Question text
A good protocol for protecting hospital computer software and equipment would include all of the following except:

Select one:
a. Worm

b. Firewall
c. Virus protection
d. Backup

Answer 7

a. Worm

Question 8

A list of topics to be covered in a specific meeting is called the _______________

Select one:
a. Checklist

b. Topics
c. Agenda
d. Roles

Answer 8

c. Agenda

Question 9

A modification or adjustment to a job or to the work environment that enables a qualified applicant or employee with a disability to participate in the application process or to perform the job is called ___________________

Select one:
a. Reasonable accommodation

b. Job adjustment
c. Personnel accommodation
d. None of the above

Answer 9

a. Reasonable accommodation

Question 10

A person prone to violence in the workplace often

Select one:
a. Changes jobs infrequently

b. Blames themselves for mistakes and difficulties
c. Accepts responsibility
d. Is suspicious of other’s motives

Answer 10

d. Is suspicious of other’s motives

Question 11

A person who tends to be goal oriented, needs results and variety is said to have a behavior style called _____________

Select one:
a. Dominance (D)

b. Inducement (I)
c. Submission (S)
d. Compliance (C)

Answer 11

a. Dominance (D)

Question 12

A product that is interchangeable with another product of the same type is called a:

Select one:
a. Resource

b. Profit
c. Commodity
d. Share

Answer 12

c. Commodity

Question 13

A score calculated using a computer model that compares the information in a credit report to what is on the credit report of thousands of other customers is a _____________ score.

Select one:
a. FICA

b. Credit worthiness
c. FUTA
d. FICO

Answer 13

d. FICO

Question 14

A skill that involves the ability to perceive, assess and positively influence one’s own and other people’s emotions is called:

Select one:
a. Emotional expressiveness

b. Emotional intelligence
c. Decisional conflict
d. Emotional scale

Answer 14

b. Emotional intelligence

Question 15

A study performed to establish whether or not the asking price for the practice is workable is called a _______________ study.

Select one:
a. Traditional

b. Return
c. Feasibility
d. Value

Answer 15

c. Feasibility

Question 16

A style of leadership whereby the manager primarily directs the worker, setting goals and objectives; plans and organizes the work to be done; and constantly shows the worker how to do the job is called _______ leadership:

Select one:
a. Subjective

b. Informational
c. Authoritarian
d. Detail

Answer 16

c. Authoritarian

Question 17

A system of wages and raises based on achievement in different skill blocks as determined by the individual practice’s needs is _____________________ .

Select one:
a. Merit based pay

b. Training based pay
c. Skills based pay
d. Award based pay

Answer 17

c. Skills based pay

Question 18

A type of communication technique where a person focuses completely on what the other person is saying and confirms understanding of the message content and the underlying emotions to ensure an accurate understanding is called:

Select one:
a. Active listening

b. Mind wandering
c. Reflective listening
d. Role playing

Answer 18

c. Reflective listening

Question 19

A vision statement should inspire an organization. The vision statement communicates what the hospital does, for whom they do it and ______________________.

Select one:
a. Where the company came from

b. How the employees are supposed to act while at work
c. What the future will look like
d. Why they do it

Answer 19

c. What the future will look like

Question 20

A W-2 is the IRS form that:

Select one:
a. Determines the amount of Federal taxes the employer will withhold from a person’s paycheck each pay period

b. Is used for transmittal of wage and tax statements
c. Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
d. Shows the employee is eligible to work in the United States

Answer 20

c. Reports income paid and taxes withheld by an employer for a particular employee during a calendar year

Question 21

A written process for disciplinary action might include all except which of the following:

Select one:
a. Verbal warning

b. First written warning
c. Decision-making day
d. Leave of absence

Answer 21

d. Leave of absence

Question 22

Once a VCPR is established, treatment must be continued until:

Select one:
a. The client terminates the VCPR

b. Responsibility for treatment is transferred to another practitioner without the consent of the client
c. The patient dies
d. Both A & C

Answer 22

d. Both A & C

Question 23

A professional’s failure to practice the quality of medicine set by the similarly situated veterinarians in a given geographical area, if the accused is a general practitioner, is known as:

Select one:
a. Negligence

b. Unprofessional conduct
c. Malpractice
d. Gross ignorance

Answer 23

c. Malpractice

Question 24

The formula practice profit/practice revenue represents the:

Select one:
a. Gross Profit Margin

b. Net Profit Margin
c. Average Transaction Charge
d. Accounts Receivable

Answer 24

b. Net Profit Margin

Question 25

The formula for a Break-Even Analysis is:

Select one:
a. Unit cost + Hard cost + Soft cost + (Profit x SP) = Sales Price

b. (fixed cost/minute + staff cost/minute) x (DVM cost/minute) + (Direct cost x2) + profit
c. Soft cost + Hard cost + (Profit x Unit cost) = Sales price
d. (fixed cost + staff cost) + (profit x direct costs) = Sales Price

Answer 25

a. Unit cost + Hard cost + Soft cost + (Profit x SP) = Sales Price

Question 26

What DEA form is required for a veterinarian to order Class II controlled drugs?

Select one:
a. DEA Form 41

b. DEA Form 109
c. DEA Form 222
d. DEA Form W-4

Answer 26

c. DEA Form 222

Question 27

According to Title VII, the ADA and the ADEA the amount of time required to retain an employee’s record of employment is:

Select one:
a. Two years from date of termination

b. One year from date of termination
c. Three years from date of termination
d. Indefinitely

Answer 27

b. One year from date of termination

Question 28

An Act of Congress that called upon the U.S. Department of Health and Human Services to issue patient privacy protections is called:

Select one:
a. Health Insurance Portability and Accountability Act (HIPAA)

b. Fair Labor Standards Act (FLSA)
c. National Labor Relations Act (NLRA)
d. Occupational Safety Act (OSA)

Answer 28

a. Health Insurance Portability and Accountability Act (HIPAA)

Question 29

An adverse drug event (ADE) occurs when there is any type of side effect, injury, sensitivity reaction or ___________ associated with use of an animal drug.

Select one:
a. Allergic reaction

b. Toxicity
c. Swelling
d. Seizure

Answer 29

b. Toxicity

Question 30

An agreement by an employee not to compete with his or her employer for a specified time within a specified geographic region is called a _______________ .

Select one:
a. Employment contract

b. Noncompete agreement
c. Noncompete contract
d. Enforceable covenant

Answer 30

b. Noncompete agreement

Question 31

An agreement where a person agrees to trade goods or services with another party, without monetary exchange is called:

Select one:
a. Deal

b. Arrangement
c. Bartering
d. None of the above

Answer 31

c. Bartering

Question 32

An example of a fixed expense would be __________.

Select one:
a. Inventory

b. Rent
c. Vaccinations
d. All of the above

Answer 32

b. Rent

Question 33

An example of a quick-asset includes all the following except:

Select one:
a. Accounts receivable

b. Long-term investment
c. Cash
d. Certificates of deposit

Answer 33

b. Long-term investment

Question 34

An example of indirect labor (or soft labor) would be:

Select one:
a. Attendance at staff meetings

b. Participating in continuing education
c. Performing computer maintenance
d. All of the above

Answer 34

d. All of the above

Question 35

An explanation of employee behavior based on the belief that people choose behaviors they see as leading to desired outcomes is called _________________.

Select one:
a. Emotional intelligence

b. Job enrichment
c. Expectancy theory
d. Motivated

Answer 35

c. Expectancy theory

Question 36

An I9 must be maintained for either 3 years after the staff member begins work, or:

Select one:
a. 5 years after the staff member’s departure

b. 3 years after the staff member’s departure
c. 1 year after the staff member’s departure
d. 2 years after the staff member’s departure

Answer 36

c. 1 year after the staff member’s departure

Question 37

An invitee is anyone who enters the premises by invitation and whose entry is connected with or may in some way enhance the business of the owner. The invitation may be expressed, implied or ___________.

Select one:
a. Written

b. Spoken
c. Inferred
d. Solicited

Answer 37

c. Inferred

Question 38

An OSHA inspector arrives unannounced at your clinic, presents credentials, and asks to inspect the facility. As the manager of the practice, what is the least appropriate way to comply with the request?

Select one:

a. Request the reason for the inspection
b. Ask if other practices in the area are being inspected
c. Cooperate fully and give him full access to the facility
d. Volunteer to show him the practice’s logs
e. Ask him what information he or she would like to see

Answer 38

b. Ask if other practices in the area are being inspected

Question 39

Any properties owned by a business enterprise are referred to as _______________.

Select one:
a. Assets

b. Liabilities
c. Property
d. Collateral

Answer 39

a. Assets

Question 40

Deliberate marketing that strives to introduce pet owners to specific services and recommendations within the practice is called:

Select one:
a. Indirect

b. Direct
c. Internal
d. External

Answer 40

b. Direct

Question 41

A SWOT analysis offers a practice a quick glance at their:

Select one:
a. Strengths, Worth, Oppositions, Threats

b. Struggles, Worth, Opportunities, Time
c. Shortcomings, Weaknesses, Opportunities, Time
d. Strengths, Weaknesses, Opportunities, Threats

Answer 41

d. Strengths, Weaknesses, Opportunities, Threats

Question 42

You are the practice manager for 50% equal partners. The senior partner has been approached by the younger partner demanding that a long-term female head receptionist be fired because he believes that she is loyal to the senior partner. The senior partner has refused and the partners cannot come to a resolution. Their ownership agreement does not address what is to happen in the event of a deadlock. As the practice manager, what is your first action?

Select one:
a. Counsel the head receptionist about showing respect equally

b. Send the partners to mediation
c. Call a meeting with both partners
d. Fire the head receptionist

Answer 42

c. Call a meeting with both partners

Question 43

Associate veterinarian compensation systems may include any of the following except:

Select one:
a. Straight salary

b. Percentage of production
c. Straight incentive
d. Combination salary/production

Answer 43

c. Straight incentive

Question 44

At-will employment is a form of employment in which the employee is serving the employer at the will of:

Select one:
a. The written contract

b. The employer
c. The government
d. Both parties

Answer 44

d. Both parties

Question 45

Costs that do not fluctuate with revenue are called ________________ costs.

Select one:
a. Semivariable

b. Breakeven
c. Transactinal
d. Fixed

Answer 45

d. Fixed

Question 46

Documents that should be stored separate from personnel files include all of the following except:

Select one:
a. I-9 Forms

b. Credit reports
c. Garnishment orders
d. Background verification forms

Answer 46

d. Background verification forms

Question 47

Dr. Lowell Ackerman includes all of the following except __________ in his “Six C’s of Client Relationship Management”

Select one:
a. Convenience

b. Client service
c. Consistency
d. Competence
e. Community

Answer 47

e. Community

Question 48

During an interview for a new employee, inquiries about all of the following items is permissible except:

Select one:
a. Felony convictions

b. Duties at previous employer
c. Reason for leaving previous employer
d. Marital status

Answer 48

d. Marital status

Question 49

Employees must be trained about dangers within the hospital. Such dangers include which of the following?

Select one:
a. Controlled substances

b. Chemotherapy drugs
c. Needles
d. Chemicals
e. All of the above

Answer 49

e. All of the above

Question 50

Examples of items that would routinely be found in a spill kit would be:

Select one:
a. Latex gloves, protective eyewear, durable plastic bags and a surgical gown

b. Protective eyewear, latex gloves, dust broom/dust pan and a plastic container that can hold 5-6 gallons of liquid
c. Durable plastic bags, a surgical mask, a surgical gown and latex gloves
d. A dust broom/dust pan, protective eyewear, latex gloves and a surgical mask

Answer 50

b. Protective eyewear, latex gloves, dust broom/dust pan and a plastic container that can hold 5-6 gallons of liquid

Question 51

Examples of reference checks include all the following except:

Select one:
a. Employment references

b. Education references
c. Pre-employment polygraph
d. Criminal record check

Answer 51

c. Pre-employment polygraph

Question 52

Examples of tasks human resource managers are responsible for include all except:

Select one:
a. Medical record audits

b. Hiring
c. Training
d. Workflow coordination

Answer 52

a. Medical record audits

Question 53

Examples of “omissions” include all of the following except:

Select one:
a. Failure to use a cardiac monitor when high-anesthetic-risk animals are anesthetized

b. Failure to muzzle a dog after the owners have informed the veterinarian that they are afraid the animal might bite
c. Failure to insist that all animals brought into the hospital be properly restrained
d. Performing surgery on the wrong limb or patient

Answer 53

d. Performing surgery on the wrong limb or patient

Question 54

Eyewash stations must provide an uninterrupted flow of _________ water.

Select one:
a. Cold

b. Hot
c. Distilled
d. Tepid

Answer 54

d. Tepid

Question 55

Fair Market Value is the price at which an asset would change hands between a willing buyer and a willing seller, both having the means to complete the transaction and neither acting under ___________.

Select one:
a. False pretenses

b. The influence of alcohol
c. Duress
d. The advisement of an attorney

Answer 55

c. Duress

Question 56

For every product on the Hazardous Materials List, the practice must maintain an individual _______________ prepared by the manufacturer of that product.

Select one:
a. Information Sheet

b. Material Safety Data Sheet
c. Product Info and Compliance Sheet
d. Hazardous Materials Sheet

Answer 56

b. Material Safety Data Sheet

Question 57

You are the practice manager for 50% equal partners. The senior partner has been approached by the younger partner demanding that a long-term female head receptionist be fired because he believes that she is loyal to the senior partner. The senior partner has refused and the partners cannot come to a resolution. Their ownership agreement does not address what is to happen in the event of a deadlock. As the practice manager, what is your first action?

Regarding this situation, how would you avoid this issue in the future?

Select one:
a. Develop clear human resource policies

b. Insist the partners go to dinner and come back in accord
c. Develop a formal partner agreement with an employment attorney
d. Have an attorney renegotiate the original contract so there is one majority partner at 51% and one at 49%

Answer 57

c. Develop a formal partner agreement with an employment attorney

Question 58

In 1986, the Internal Revenue Service developed a 20 factor list to help determine whether workers:

Select one:
a. Were eligible for employee benefits

b. Are to be classified as independent contractors or employees
c. Were responsible for paying back taxes on income paid
d. Required health care benefits

Answer 58

b. Are to be classified as independent contractors or employees

Question 59

In veterinary medicine, the rule of thumb for the ratio relating to direct and indirect labor is:

Select one:
a. One to one (1:1)

b. Two to one (2:1)
c. One to two (1:2)
d. Three to one (3:1)

Answer 59

a. One to one (1:1)

Question 60

Informed consent is a person’s agreement to allow something to happen, such as a medical, diagnostic or surgical procedure, that is based on full disclosure of the facts necessary to make:

Select one:
a. An informed plan

b. A selection
c. Sense of the information
d. An intelligent decision

Answer 60

d. An intelligent decision

Question 61

Insurance that protects against claims arising from acts, errors, or omissions in rendering services of a professional nature is called:

Select one:
a. General liability

b. Workers Compensation
c. Professional liability
d. Errors and omissions

Answer 61

c. Professional liability

Question 62

Items that should not be included in an employee personnel file include all of the following except:

Select one:
a. I-9 Forms

b. Offer of employment letters
c. Garnishment orders
d. Credit reports

Answer 62

b. Offer of employment letters

Question 63

Laws governing workers compensation are enacted and enforced by the:

Select one:
a. Federal government

b. Each individual state
c. Department of labor
d. ADA

Answer 63

b. Each individual state

Question 64

Leptosporosis is a zoonotic disease that is transmitted by contact with infected urine and

Select one:
a. The bite of an infected animal

b. Exposure to an infected animal’s saliva
c. Swimming in water contaminated with infected urine
d. All of the above

Answer 64

c. Swimming in water contaminated with infected urine

Question 65

Manipulation of website content and meta-tags to make the site more likely to be preferentially indexed on search engines is called ________________ .

Select one:
a. Search Engine Optimization (SEO)

b. Web Creep
c. Defined Access
d. None of the above

Answer 65

a. Search Engine Optimization (SEO)

Question 66

Marketing that concentrates on existing clientele, aiming to strengthen the bond between the practice and to increase the demand for veterinary services is called ________________ marketing.

Select one:
a. External

b. Pass through
c. Internal
d. Capitalization

Answer 66

c. Internal

Question 67

Meeting the needs of individuals with whom you hope to maintain a long-standing relationship is called _____________________ .

Select one:
a. Client service

b. Customer service
c. Business
d. Veterinary medicine

Answer 67

a. Client service

Question 68

Money owed to a practice for services rendered or products sold that is not paid at the time of service or when the product is dispensed is called ______________________ .

Select one:
a. Accounts payable

b. Open debt
c. Open accounts
d. Accounts receivable

Answer 68

d. Accounts receivable

Question 69

Non-physical assets such as goodwill, trademarks, patents and copyrights are examples of ___________ assets.

Select one:
a. Fixed

b. Variable
c. Intangible
d. Mixed

Answer 69

c. Intangible

Question 70

OSHA requires that a log of Work-Related Injuries and Illnesses be maintained if the employer employs ____ or more employees.

Select one:
a. 12

b. 20
c. 11
d. 50

Answer 70

c. 11

Question 71

OSHA requires that a ________________ will be used for the dilution, drawing up or mixing of all dangerous drugs.

Select one:
a. Biological safety cabinet

b. Biological safety room
c. Ventilation room
d. Ventilated safety cabinet

Answer 71

a. Biological safety cabinet

Question 72

OSHA requires that employers provide an area that is free from biological and ____________ hazards where employees can store, prepare and consume food.

Select one:
a. Contamination

b. Radioactive
c. Medical
d. Chemical

Answer 72

d. Chemical

Question 73

OSHA standards require a hearing conservation program when staff members are exposed to noise levels above _____ decibels based on an 8 hour time-weight average.

Select one:
a. 115

b. 75
c. 85
d. 50

Answer 73

c. 85

Question 74

Over recent years, there has been an increase in evidence that shows that owning and caring for an animal has direct and indirect benefits to people, for their health and _________________.

Select one:
a. Well-being

b. Sanity
c. Their relationships
d. Blood values

Answer 74

a. Well-being

Question 75

Pareto’s rule is:

Select one:
a. The “80-20 rule”

b. The ration-based inventory rule
c. The quantity on hand rule
d. The rule of vendors

Answer 75

a. The “80-20 rule”

Question 76

In the Marketing Chapter of Blackwell’s 5-Minute Veterinary Practice Management Consult, it states that this percentage of new clients may come from personal referrals in well-managed practices:

Select one:
a. 15%

b. 40%
c. 75%
d. 85%
e. 90%

Answer 76

d. 85%

Question 77

Prescription pads should be kept:

Select one:
a. In a secure location

b. In a public area
c. In the exam room
d. None of the above

Answer 77

a. In a secure location

Question 78

Profit centers that are usually tracked by a veterinary hospital include:

Select one:
a. Surgery

b. Dentistry
c. Boarding
d. Diagnostics
e. All of the above

Answer 78

e. All of the above

Question 79

Ration-based inventory is based on a simple concept, which is:

Select one:
a. Inventory is easier to control if it is held in larger quantities

b. Inventory is easier to control if it is kept to a bare minimum
c. Inventory is easier to control if it is held in smaller quantities
d. Inventory is easier to control if it is not managed

Answer 79

c. Inventory is easier to control if it is held in smaller quantities

Question 80

REM levels of _____ per year is acceptable for veterinarians and technicians.

Select one:
a. 2

b. 5
c. 10
d. 15

Answer 80

b. 5

Question 81

Restrictive covenants are meant to protect veterinary employers against:

Select one:
a. Employees competing for clients

b. Disclosing trade secrets
c. Using mailing lists/confidential information
d. All of the above

Answer 81

d. All of the above

Question 82

Revenue per client visit, calculated by dividing the income by the number of clients or patients see is called __________________.

Select one:
a. Average client transaction

b. Net profit
c. Gross
d. Value

Answer 82

a. Average client transaction

Question 83

Selection tests used during the hiring process include all of the following except:

Select one:
a. Spelling

b. Aptitude
c. Personality
d. Map

Answer 83

d. Map

Question 84

Signs that a person may be dealing with burnout include all of the following except:

Select one:
a. Tardiness

b. Frequent mistakes
c. Calling in sick
d. Eagerness to accept new assignments

Answer 84

d. Eagerness to accept new assignments

Question 85

Some types of tests used by managers to help screen candidates for employment are:

Select one:
a. Spelling

b. Cognitive ability
c. Aptitude
d. Behavior/personality style
e. All of the above

Answer 85

e. All of the above

Question 86

Statements of what a practice believes in and recommends for its patients for wellness testing, pain management, nutrition, senior care and other aspects of patient care are called ___________________.

Select one:
a. Protocols

b. Systems
c. Methods of medicine
d. Standards of Care

Answer 86

d. Standards of Care

Question 87

_________________ occurs when a supervisor conditions the granting of an employment benefit upon the receipt of sexual favors from a subordinate.

Select one:
a. Quid Pro Quo Sexual Harassment

b. Hostile Work Environment
c. Direct Harassment
d. Hostile Sexual Work Environment

Answer 87

a. Quid Pro Quo Sexual Harassment

Question 88

The abbreviation HIPAA stands for:

Select one:
a. Health Insurance Per Average Act

b. Health Insurance Per Account Act
c. Health In Pay Advance Act
d. Health Insurance Portability and Accountability Act

Answer 88

d. Health Insurance Portability and Accountability Act

Question 89

The abbreviation MSDS stands for:

Select one:
a. Material Safety Data Sheets

b. Medical Safety Data Sheets
c. Management Safety Data Score
d. Medical System Data Sheets

Answer 89

a. Material Safety Data Sheets

Question 90

The abbreviation PPE stands for:

Select one:
a. Primary physical examination

b. As necessary
c. Personal protective equipment
d. Right side

Answer 90

c. Personal protective equipment

Question 91

The act of discussing an issue between two or more parties with competing interests with an aim of coming to an agreement is called _____________________.

Select one:
a. Negotiation

b. Argument
c. Mentoring
d. Mediation tactics

Answer 91

a. Negotiation

Question 92

The act of several practices combining operations to create an economy of scale and improving the growth potential of the new entity is called _______________.

Select one:
a. Acquisition

b. Sale
c. Merger
d. New business model

Answer 92

c. Merger

Question 93

The Age Discrimination in Employment Act (ADEA) is the federal law that protects employees over what age from discrimination in employment practices based on the employee’s age?

Select one:
a. 40

b. 50
c. 45
d. 60

Answer 93

a. 40

Question 94

The annual financial benefit after an investment, minus the cost of the investment is called _______________.

Select one:
a. Profitability

b. Balance Sheet
c. Return on Investment (ROI)
d. Gross Income

Answer 94

c. Return on Investment (ROI)

Question 95

The attitudes, motivation, values, role expectations, and beliefs that veterinary team members have about their daily work environment is called the ____________________.

Select one:
a. Work environment

b. Practice culture
c. Core values
d. Behavior expectations

Answer 95

b. Practice culture

Question 96

The Balance Sheet is a statement that summarizes the assets, liabilities and owner’s equity ______________.

Select one:
a. At the end of the month

b. On a particular date
c. Quarterly
d. Once a year

Answer 96

b. On a particular date

Question 97

The branch of accounting that uses both historical data and estimated data that management can use to conduct daily operations and planning future operations is called _______________ accounting.

Select one:
a. Historical

b. Viability
c. Managerial
d. Operational

Answer 97

c. Managerial

Question 98

The computer indicates that the price of one Acepromazine 25 mg tablet is $.35 with the markup and rounding unit. The dispensing fee is $5.00 and the minimum prescription fee is $7.75. What is the charge to the client for two tablets?

Select one:
a. $5.70

b. $7.75
c. $8.45
d. $13.45
e. None of the above

Answer 98

b. $7.75

Question 99

The costs related to continuing education expenses include the following except:

Select one:
a. Registration fee

b. Travel expense
c. Meal expense
d. Companion expense

Answer 99

d. Companion expense

Question 100

The Environmental Protection Agency is the government agency that regulates products used topically for the control of ectoparasites and insects of animals under the:

Select one:
a. Federal Trade Commission

b. Federal Drug Administration
c. Federal Insecticide, Fungicide and Rodenticide Act
d. Controlled Substances Act

Answer 100

c. Federal Insecticide, Fungicide and Rodenticide Act

Question 101

The Family Medical Leave Act allows up to ____ weeks of unpaid leave in any 12-month period for the birth or adoption of a child, for the employee’s own serious health condition, or to care for a serious health condition of a spouse, child, or parent.

Select one:
a. 20

b. 16
c. 24
d. 12

Answer 101

d. 12

Question 102

The Family Medical Leave Act applies to employers that employ ____ or more individuals within a 75-mile radius.

Select one:
a. 50

b. 25
c. 30
d. 60

Answer 102

a. 50

Question 103

The federal law that prohibits discrimination in the work place based on an employee’s sex, race, religion, color or national origin is _________________.

Select one:
a. Fair labor standards act

b. Equal employment opportunity laws
c. Title VII of the 1964 civil rights act
d. Age discrimination in employment act

Answer 103

c. Title VII of the 1964 civil rights act

Question 104

The federal law that regulates prescreening reports (i.e. background check) issued to employers by outside agencies is called ________________________.

Select one:
a. Fair labor standards act

b. Truth in hiring act
c. Fair credit reporting act
d. Title VII of the civil rights act

Answer 104

c. Fair credit reporting act

Question 105

The federal privacy standards that protect patients’ medical records and other health information provided to health plans, doctors, hospitals and other health care providers is part of what Act:

Select one:
a. HEPA

b. HIPAA
c. HHS
d. HMIG

Answer 105

b. HIPAA

Question 106

The financial report that provides a summary of practice income, expenses, and resulting profit or loss for a specific period is called _______________.

Select one:
a. Profit and loss statement

b. Procedure log
c. Balance sheet
d. Statement of cash flows

Answer 106

a. Profit and loss statement

Question 107

The form a business issues to its independent contractors, citing all monies paid to the individual on an untaxed basis is called __________________.

Select one:
a. I9

b. W2
c. 1099 Misc
d. W9

Answer 107

c. 1099 Misc

Question 108

The form of accepting a contract by verbally accepting it is called an:

Select one:
a. Implied acceptance

b. Express acceptance
c. Agreement
d. Acknowledgment

Answer 108

b. Express acceptance

Question 109

The form of workplace harassment where a person of authority conditions the granting of an employment benefit upon the receipt of sexual favors from a subordinate is called:

Select one:
a. Quid pro quo sexual harassment

b. Hostile sexual work environment harassment
c. Direct harassment
d. Sexual harassment

Answer 109

a. Quid pro quo sexual harassment

Question 110

The four P’s of marketing are:

Select one:
a. Product, Price, Promotion and Place

b. Preferred, Price, Promotion, Product
c. Product, Profit, Placement, Promotion
d. Plan, Produce, Profit, Promote

Answer 110

a. Product, Price, Promotion and Place

Question 111

The fraudulent appropriation of funds or property entrusted to your care, but actually owned by someone else is called ___________________.

Select one:
a. Misappropriation

b. Embezzlement
c. Misrepresentation
d. Wrongful business practices

Answer 111

b. Embezzlement

Question 112

The government agency that regulates products used topically for the control of ectoparasites and insects on animals under the Federal Insecticide, Fungicide and Rodenticide act is the ______________________.

Select one:
a. Federal drug administration

b. Environmental protection agency
c. Department of health services
d. None of the above

Answer 112

b. Environmental protection agency

Question 113

The guiding principles of the Veterinary Hospital Managers Association are their:

Select one:
a. Mission statement

b. Vision statement
c. Values statement
d. All of the above

Answer 113

d. All of the above

Question 114

The Immigration Reform and Control Act requires that employers take steps to ensure that a newly hired employee:

Select one:
a. Graduated from high school or obtained a GED

b. Is over the age of 16
c. Is eligible for employment in the United States
d. Properly documented their work history

Answer 114

c. Is eligible for employment in the United States

Question 115

The IRS issues a number to any business or individual who is required to report employment taxes or give tax statements to employees. This number is referred to as a:

Select one:
a. Employer number

b. Employee reference number
c. Employer identification number
d. Employer description number

Answer 115

c. Employer identification number

Question 116

The largest expense in virtually all veterinary practices is:

Select one:
a. Facility maintenance costs

b. Advertising costs
c. Drug and medical supply costs
d. Employee costs

Answer 116

d. Employee costs

Question 117

The management report that tracks income from related service codes and expenses related to producing that income, arriving at profit (or loss) for those practice areas is called _________________.

Select one:
a. Production report

b. Cost center report
c. Profit center report
d. Income center evaluation report

Answer 117

c. Profit center report

Question 118

The mathematical formula that allows calculation of optimal inventory order quantities is called __________________.

Select one:
a. Annual demand equation

b. Fixed ordering equation
c. Economic order quantity formula
d. Unit purchase equation

Answer 118

c. Economic order quantity formula

Question 119

The medical abbreviation for “Nothing Orally” is _____________.

Select one:
a. NOS

b. NSF
c. NPO
d. None of the above

Answer 119

c. NPO

Question 120

The minimum number of air changes per hour in a veterinary hospitals heating and cooling unit is:

Select one:
a. 6

b. 10
c. 12
d. 15

Answer 120

a. 6

Question 121

The monetary amount of estimated normal wear and tear on property improvements is called _________________.

Select one:
a. Appreciation

b. Rate of return
c. Depreciation
d. Fair market value

Answer 121

c. Depreciation

Question 122

The one area that offers the greatest positive impact in the cost containment, management and profitability areas is improved management of:

Select one:
a. Drugs and medical supplies

b. Employee costs
c. Marketing
d. Gross sales

Answer 122

a. Drugs and medical supplies

Question 123

The organization that is dedicated to helping animals exposed to potentially hazardous substances by providing 24-hour veterinary diagnostic and treatment recommendations is:

Select one:
a. American Veterinary Medical Association

b. Humane Society of the United States
c. American Society for the Prevention of Cruelty to Animals
d. None of the above

Answer 123

c. American Society for the Prevention of Cruelty to Animals

Question 124

The Pregnancy Discrimination Act of 1978 states that it is unlawful to discriminate against women on the basis of pregnancy, childbirth, or any related medical condition associated with pregnancy or childbirth. Pregnant employees are to receive the same treatment and benefits as employees with any other ______________________.

Select one:
a. Long-term disability

b. Short-term disability
c. Ailment
d. Medical condition

Answer 124

b. Short-term disability

Question 125

The price to a client will be determined by taking in consideration all of the following except:

Select one:
a. Restocking fees

b. Dispensing fees
c. Minimum price
d. Markup over unit cost

Answer 125

a. Restocking fees

Question 126

The process of team development has been described as having four stages. Those stages include all of the following except:

Select one:
a. Storming

b. Performing
c. Bargaining
d. Norming

Answer 126

c. Bargaining

Question 127

The ratio that defines the relationship between direct and indirect labor in the workplace is called ____________.

Select one:
a. Workforce ration

b. Employee ratio
c. Workload ratio
d. Labor ratio

Answer 127

d. Labor ratio

Question 128

The regulation that deals with the identification and listing of hazardous waste is:

Select one:
a. EPA Regulation 40 CFR 261

b. FDA Regulation 20 CFR
c. EPA Regulation Code 40
d. FDA Code 40 CFR

Answer 128

a. EPA Regulation 40 CFR 261

Question 129

The second tier (from the bottom) of Abraham Maslow’s Hierarchy of Needs is the need for:

Select one:
a. Esteem

b. Self-actualization
c. Autonomy
d. Security

Answer 129

d. Security

Question 130

The single most important component of any veterinary practice is ____________ .

Select one:
a. Staff

b. Fees
c. Medical knowledge
d. None of the above

Answer 130

a. Staff

Question 131

The standard medical abbreviation for non-steroidal anti-inflammatory drug is:

Select one:
a. NSAID

b. NSA
c. NSI
d. NSAD

Answer 131

a. NSAID

Question 132

The system that recognizes revenues as earned and expenses as incurred, rather than when the actual cash transaction occurs is called ________________.

Select one:
a. Cash basis accounting

b. Accrual basis accounting
c. Revenue type accounting
d. Adjustment accounting

Answer 132

b. Accrual basis accounting

Question 133

The Tax Reform Act of 1997 provided some tax relief for those individuals with ____________________.

Select one:
a. Educational debts

b. Pets
c. Disability Income
d. More than two dependents

Answer 133

a. Educational debts

Question 134

The term used when an employer knew or should have known about an applicant’s prior history that endangered clients, employees or vendors and hired the employee anyway is called:

Select one:
a. Denial

b. Negligent hiring
c. Central tendency
d. Hale effect

Answer 134

b. Negligent hiring

Question 135

The three situations where questions regarding the capacity for an individual to enter into a valid contract would be all of the following except:

Select one:
a. Intoxication

b. Mental disability
c. Native language
d. Minority

Answer 135

c. Native language

Question 136

The type of plan that allows employees to pay certain expenses before taxes are deducted from their paychecks, thus saving on federal and state taxes is called ___________________.

Select one:
a. Fringe benefit plan

b. Tax savings plan
c. Section 125 cafeteria plan
d. Employee incentive plan

Answer 136

c. Section 125 cafeteria plan

Question 137

The typical veterinary practice requires ____ new clients per month per veterinarian to remain viable

Select one:
a. 15

b. 20
c. 25
d. 30

Answer 137

d. 30

Question 138

The Veterinary Hospital Managers Association Values Statement includes:

Select one:
a. Promoting excellence and integrity

b. Providing continuing education
c. Facilitating collegiality and camaraderie
d. Both A and C

Answer 138

d. Both A and C

Question 139

There are five (5) veterinarians working at the same hospital, some of these veterinarians work part-time while others are full-time (45 hours per week/2,340 hours per year). The total number of work hours required to fulfill the duties of all veterinary activities for this practice is 7,956. What is the number of full-time equivalent (FTE) veterinarians in this practice?

Select one:
a. 4.4

b. 3.4
c. 1.4
d. 2.4

Answer 139

b. 3.4

Question 140

There are many inventory management problems that can occur when large quantities of inventory are maintained by the practice. Some of these problems are:

Select one:
a. Products become outdated

b. Theft
c. Products become damaged
d. Efficient levels of cash flow can be compromised
e. All of the above

Answer 140

e. All of the above

Question 141

Three factors control the timing of inventory orders. All of the following are included except:

Select one:
a. The price of the product

b. The time needed for delivery
c. The rate of inventory usage
d. The safety stock level

Answer 141

a. The price of the product

Question 142

Tort law permits people to sue for relief of an injury that occurred as a result of damages inflicted on their bodies, family, or property due to a ___________________ act.

Select one:
a. Malicious

b. Wrongful
c. Meaningful
d. Unwritten

Answer 142

b. Wrongful

Question 143

Unacceptable queries of potential staff members include all except which of the following:

Select one:
a. Religious affiliation

b. Race
c. Pregnancy status
d. Employment history check

Answer 143

d. Employment history check

Question 144

Under this theory of law, defendants are required to repay money or restore property because it would be wrong and against public policy for them to retain any benefit or value. This theory of law is called:

Select one:
a. Tort law

b. Contract law
c. Quasi contracts
d. Negligence contracts

Answer 144

c. Quasi contracts

Question 145

Variable expenses associated with revenue are called:

Select one:
a. Cost of goods sold

b. Inventory
c. Operating expenses
d. Mark up percentages

Answer 145

a. Cost of goods sold

Question 146

Veterinarians who are asked to provide emergency care for sick or injured stray or abandoned animals must:

Select one:
a. Know that they could be held liable for their failure to provide adequate care

b. Follow a certain standard of care without any assurance of payment for their services
c. Know that the relationship between the veterinarian and client is a contractual one
d. All of the above

Answer 146

d. All of the above

Question 147

Veterinary hospitals should include exhaust fans in all of the following areas of the building except:

Select one:
a. Dark room

b. Bathing/dipping areas
c. Anesthetic recovery area
d. Surgery

Answer 147

d. Surgery

Question 148

Ways for employers to reduce their unemployment tax rate include all of the following except:

Select one:
a. Practice good hiring techniques

b. Invest in team training
c. Avoid letters of resignation
d. Maintain good personnel records

Answer 148

c. Avoid letters of resignation

Question 149

What is the first step in implementing a hospital safety plan?

Select one:
a. Hold a staff meeting to discuss the safety plan

b. Identify hazards in the workplace
c. Designate a safety supervisor who will design and implement the plan
d. Check all personal protective equipment for damage

Answer 149

c. Designate a safety supervisor who will design and implement the plan

Question 150

What is the standard abbreviation for medial patellar luxation?

Select one:
a. MedPL

b. MPL
c. MPLX
d. MLPL

Answer 150

b. MPL

Question 151

What is the standard abbreviation for within normal limits?

Select one:
a. WNLT

b. WNOL
c. NORM
d. WNL

Answer 151

d. WNL

Question 152

When dental procedures are performed in the veterinary practice, staff members must be sure to wear:

Select one:
a. Goggles

b. Gloves
c. Surgical Mask
d. All of the above

Answer 152

d. All of the above

Question 153

When dental procedures are performed in the veterinary practice, team members must be sure to wear personal protective equipment that includes all the following except:

Select one:
a. Surgical gown

b. Gloves
c. Surgical mask
d. Goggles

Answer 153

a. Surgical gown

Question 154

When discussing inventory, “operating level” refers to:

Select one:
a. How much of a product is used on a given day

b. How much inventory is used during a specific month
c. How efficient the staff is selling product
d. The amount of inventory expected to be used between the point of order receipt to the time another order must be placed

Answer 154

d. The amount of inventory expected to be used between the point of order receipt to the time another order must be placed

Question 155

When recording medical history, it is important to record all of the following except:

Select one:
a. Requests and/or demands from pet owners that differ from the recommendations of the veterinarian

b. The name of the veterinary assistant that restrained the pet
c. Recommendations regarding referrals of patients to specialists for consultations or additional medical care
d. Discussions with owners concerning notification of laboratory results

Answer 155

b. The name of the veterinary assistant that restrained the pet

Question 156

When researching starting salaries for veterinarians, Dr. Jim Wilson, JD recommends practice managers purchase what AVMA published book?

Select one:
a. Compensation and Benefits – An In-depth Look

b. Veterinary Hospital Managers Association Newsletter
c. Economic Report on Veterinarians and Veterinary Practices
d. Journal of the AVMA

Answer 156

c. Economic Report on Veterinarians and Veterinary Practices

Question 157

Which of the following documents is not considered to be part of a patient’s medical history:

Select one:
a. Appointment books

b. Client release forms
c. Patient examination report cards
d. Radiology logs
e. Identification neck band

Answer 157

e. Identification neck band

Question 158

Which of the following is not a protected class under Title VII?

Select one:
a. Race

b. Age
c. National Origin
d. Sex

Answer 158

b. Age

Question 159

Which of the following is not part of the calculation of goodwill:

Select one:
a. Location

b. Products
c. Services
d. Name
e. Debt load

Answer 159

e. Debt load

Question 160

Which of the following statements is true:

Select one:
a. Clients do not care if they are kept waiting

b. The sights and smells of a veterinary hospital do not matter to a client
c. Client service should include seeking client input and feedback
d. Veterinary medicine is about the animals, not the clients

Answer 160

c. Client service should include seeking client input and feedback

Question 161

You are a new manager and are monitoring the front desk staff. A pet owner, who is not a client, has been using a legend drug at another animal hospital and asks your hospital to fill a prescription for it. You hear the receptionist telling the owner that the veterinarian on duty will fill the prescription if the pet owner can wait a few minutes. How can you best fulfill your responsibilities to the practice? Which action would you choose as most effective for responding to this situation?

Select one:
a. Talk with the receptionist at the first opportunity and explain the Federal and State regulations for in-house pharmacies

b. Instruct the receptionist to inform the pet owner that your pharmacy is not able to fill prescriptions for a pet that is not a patient of the practice
c. Explain to the pet owner that veterinary pharmacies are not retail pharmacies and are allowed to dispense medication only to current patients of the practice
d. Explain to the receptionist that the practice cannot fill a legend drug prescription, but since she has already agreed to fill the prescription for the pet owner, make an exception this time and call the other animal hospital for permission to fill it
e. Hold a staff meeting to discuss the mistake at the front desk and review the laws that regulate the in-house pharmacy

Answer 161

b. Instruct the receptionist to inform the pet owner that your pharmacy is not able to fill prescriptions for a pet that is not a patient of the practice

Question 162

A capital expenditures budget is budget planning for the future acquisition of facilities and equipment.

Select one:

a. True
b. False

Answer 162

a. True

Question 163

A zoonotic disease is a disease agent that can infect both animals and people.

Select one:

a. True
b. False

Answer 163

a. True

Question 164

AAHA’s mandatory standards require that emergency services, or referral to an appropriate practice are available to pet owners 24 hours a day, seven days a week, 365 days a year.

Select one:

a. True
b. False

Answer 164

a. True

Question 165

AAHA’s mandatory standards within the contagious disease section require that potentially contaminated materials are contained in permeable containers or bags before transport.

Select one:

a. True
b. False

Answer 165

b. False

Question 166

According to Dr. James Wilson in his book, “Law and Ethics of the Veterinary Profession,” all necropsies should be performed without the consent of the pet owner.

Select one:

a. True
b. False

Answer 166

b. False

Question 167

According to the Fair Labors Standards Act, an employee will only earn overtime pay (one and a half times the regular rate) if the overtime hours worked were approved ahead of time.

Select one:

a. True
b. False

Answer 167

b. False

Question 168

At-will employment allows an employer to terminate its employees with or without cause, without incurring liability for the resulting terminations.

Select one:

a. True
b. False

Answer 168

a. True

Question 169

Back injuries account for one of every five workplace injuries or illnesses.

Select one:

a. True
b. False

Answer 169

a. True

Question 170

Charcoal adsorption is an effective and OSHA acceptable method of waste anesthetic gas removal for nitrous oxide.

Select one:

a. True
b. False

Answer 170

b. False

Question 171

Contract law deals with duties established by individuals as a result of a contractual agreement.

Select one:

a. True
b. False

Answer 171

a. True

Question 172

Depreciation comes into play when assets are purchased which are of reasonably high value and which have a useful life greater than one year.

Select one:

a. True
b. False

Answer 172

a. True

Question 173

Depreciation is applicable to land.

Select one:

a. True
b. False

Answer 173

b. False

Question 174

During an inspection by the DEA, the hospital is not required to consent to inspection of financial or pricing data.

Select one:

a. True
b. False

Answer 174

a. True

Question 175

During an interview, it is legal for the manager to ask about the birthplace of an applicant’s relatives.

Select one:

a. True
b. False

Answer 175

b. False

Question 176

Employee relations is the practice of responding to concerns and informing and discharging employees.

Select one:

a. True
b. False

Answer 176

b. False

Question 177

Every three years after the initial inventory date, a registrant must take a new inventory of all controlled substances on hand.

Select one:

a. True
b. False

Answer 177

b. False

Question 178

Federal law requires a paid lunch or rest break be provided to employees if they work 6 or more hours within a 24-hour period.

Select one:

a. True
b. False

Answer 178

b. False

Question 179

Federal law requires a separate log apart from patient medical records and purchase documentation for any controlled substance classified as a Schedule II or less.

Select one:

a. True
b. False

Answer 179

b. False

Question 180

It is important to perform a breakeven analysis before starting or expanding a business or when acquiring new pieces of equipment.

Select one:

a. True
b. False

Answer 180

a. True

Question 181

It is not a standard requirement that adequate and reliable illumination be provided so that a person can find the nearest exit in the event of a power loss.

Select one:

a. True
b. False

Answer 181

b. False

Question 182

Lack of inventory control can result in reduced cash flow and reduced practice value.

Select one:

a. True
b. False

Answer 182

a. True

Question 183

Many complaints can be avoided if the veterinarian or veterinary staff will provide all clients with estimates before services are provided.

Select one:

a. True
b. False

Answer 183

a. True

Question 184

MSDS sheets must be provided in English and Spanish.

Select one:

a. True
b. False

Answer 184

b. False

Question 185

OSHA requires that eyewash devices are not faucet-mounted.

Select one:

a. True
b. False

Answer 185

b. False

Question 186

Receiving products as it is needed, rather than storing product as inventory is called: Nick-of-time inventory.

Select one:

a. True
b. False

Answer 186

b. False

Question 187

Staff wages are an example of fixed assets.

Select one:

a. True
b. False

Answer 187

b. False

Question 188

Statistically, new employees are at a higher risk of injury then seasoned employees.

Select one:

a. True
b. False

Answer 188

a. True

Question 189

The Americans with Disabilities Act (ADA) requires accommodations be made for individual’s with disabilities in every instance.

Select one:

a. True
b. False

Answer 189

b. False

Question 190

The EPPA of 1998 prohibits private employers from using polygraph tests in making employment decisions EXCEPT under very limited conditions.

Select one:

a. True
b. False

Answer 190

a. True

Question 191

The Fair Labor Standards Act introduced minimum wage for all covered employees.

Select one:

a. True
b. False

Answer 191

a. True

Question 192

The General Ledger is the collection of all asset, liability, equity, revenue and expense accounts from which the financial statements are derived.

Select one:

a. True
b. False

Answer 192

a. True

Question 193

The Hazard Communication Standard requires that all employees who come in contact with hazards in the workplace be aware of those hazards, and are instructed on how to protect themselves from such hazards.

Select one:

a. True
b. False

Answer 193

a. True

Question 194

The higher the inventory turnover number for a given period of time, the more efficient the inventory control.

Select one:

a. True
b. False

Answer 194

a. True

Question 195

The Immigration Reform and Control Act affects businesses that employee over 25 people.

Select one:

a. True
b. False

Answer 195

b. False

Question 196

The IRS prefers that employers categorize workers as independent contractors rather than employees.

Select one:

a. True
b. False

Answer 196

b. False

Question 197

The majority of breakdowns in patient care and customer service are rooted in incomplete, untimely, and/or incorrect communication.

Select one:

a. True
b. False

Answer 197

a. True

Question 198

The recording of medical information chronologically and in a timely manner is critical to the credibility of the record.

Select one:

a. True
b. False

Answer 198

a. True

Question 199

When establishing goals, they should be SMART: Specific, Measurable, Accountable, Realistic and Time bound.

Select one:

a. True
b. False

Answer 199

b. False

Question 200

When masking down a patient with anesthesia, it is important to ensure adequate space is left around the rim of the mask to provide appropriate ventilation.

Select one:

a. True
b. False

Answer 200

b. False