VMT - Practice Test Flashcards
A chemical is considered a health hazard if it falls into which category:
Select one:
a. A compressed gas
b. Flammable
c. Carcinogen
d. An oxidizer
c. Carcinogen
A client arrives with a pet that is experiencing an adverse event to a drug that was prescribed by the hospital. The veterinarian begins supportive care and treatment of the animal and it is now in stable condition. As the manager of the practice, what should you ensure that the veterinarian does next?
Select one:
a. Contact the drug company that produces the medication to report the adverse drug event
b. Call your sales representative and discuss the issue
c. Inform the entire staff you will no longer be prescribing the medication
d. Contact the pet owner and have them return the medication for a full refund
a. Contact the drug company that produces the medication to report the adverse drug event
A description of the vital statistics or objectives and quantifiable characteristics of an audience or populations is referred to as:
Select one:
a. Market share
b. Population
c. Demographics
d. Target market
c. Demographics
A dosimeter badge should be:
Select one:
a. Worn outside of any protective aprons
b. Worn in any area where there is possible radiation exposure
c. Protected from direct sunlight
d. All of the above
d. All of the above
A drug or other substance that has a high potential for abuse is a:
Select one:
a. Schedule V
b. Schedule I
c. Schedule III
d. Schedule VI
b. Schedule I
A good management protocol for cash control would include all of the following except
Select one:
a. Daily deposits
b. Receptionists responsible for cash
c. Cash payments under $25.00 from cash drawer
d. Imprest petty cash account
e. Numbered client receipts
d. Imprest petty cash account
Question text
A good protocol for protecting hospital computer software and equipment would include all of the following except:
Select one:
a. Worm
b. Firewall
c. Virus protection
d. Backup
a. Worm
A list of topics to be covered in a specific meeting is called the _______________
Select one:
a. Checklist
b. Topics
c. Agenda
d. Roles
c. Agenda
A modification or adjustment to a job or to the work environment that enables a qualified applicant or employee with a disability to participate in the application process or to perform the job is called ___________________
Select one:
a. Reasonable accommodation
b. Job adjustment
c. Personnel accommodation
d. None of the above
a. Reasonable accommodation
A person prone to violence in the workplace often
Select one:
a. Changes jobs infrequently
b. Blames themselves for mistakes and difficulties
c. Accepts responsibility
d. Is suspicious of other’s motives
d. Is suspicious of other’s motives
A person who tends to be goal oriented, needs results and variety is said to have a behavior style called _____________
Select one:
a. Dominance (D)
b. Inducement (I)
c. Submission (S)
d. Compliance (C)
a. Dominance (D)
A product that is interchangeable with another product of the same type is called a:
Select one:
a. Resource
b. Profit
c. Commodity
d. Share
c. Commodity
A score calculated using a computer model that compares the information in a credit report to what is on the credit report of thousands of other customers is a _____________ score.
Select one:
a. FICA
b. Credit worthiness
c. FUTA
d. FICO
d. FICO
A skill that involves the ability to perceive, assess and positively influence one’s own and other people’s emotions is called:
Select one:
a. Emotional expressiveness
b. Emotional intelligence
c. Decisional conflict
d. Emotional scale
b. Emotional intelligence
A study performed to establish whether or not the asking price for the practice is workable is called a _______________ study.
Select one:
a. Traditional
b. Return
c. Feasibility
d. Value
c. Feasibility
A style of leadership whereby the manager primarily directs the worker, setting goals and objectives; plans and organizes the work to be done; and constantly shows the worker how to do the job is called _______ leadership:
Select one:
a. Subjective
b. Informational
c. Authoritarian
d. Detail
c. Authoritarian
A system of wages and raises based on achievement in different skill blocks as determined by the individual practice’s needs is _____________________ .
Select one:
a. Merit based pay
b. Training based pay
c. Skills based pay
d. Award based pay
c. Skills based pay
A type of communication technique where a person focuses completely on what the other person is saying and confirms understanding of the message content and the underlying emotions to ensure an accurate understanding is called:
Select one:
a. Active listening
b. Mind wandering
c. Reflective listening
d. Role playing
c. Reflective listening
A vision statement should inspire an organization. The vision statement communicates what the hospital does, for whom they do it and ______________________.
Select one:
a. Where the company came from
b. How the employees are supposed to act while at work
c. What the future will look like
d. Why they do it
c. What the future will look like
A W-2 is the IRS form that:
Select one:
a. Determines the amount of Federal taxes the employer will withhold from a person’s paycheck each pay period
b. Is used for transmittal of wage and tax statements
c. Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
d. Shows the employee is eligible to work in the United States
c. Reports income paid and taxes withheld by an employer for a particular employee during a calendar year
A written process for disciplinary action might include all except which of the following:
Select one:
a. Verbal warning
b. First written warning
c. Decision-making day
d. Leave of absence
d. Leave of absence
Once a VCPR is established, treatment must be continued until:
Select one:
a. The client terminates the VCPR
b. Responsibility for treatment is transferred to another practitioner without the consent of the client
c. The patient dies
d. Both A & C
d. Both A & C
A professional’s failure to practice the quality of medicine set by the similarly situated veterinarians in a given geographical area, if the accused is a general practitioner, is known as:
Select one:
a. Negligence
b. Unprofessional conduct
c. Malpractice
d. Gross ignorance
c. Malpractice
The formula practice profit/practice revenue represents the:
Select one:
a. Gross Profit Margin
b. Net Profit Margin
c. Average Transaction Charge
d. Accounts Receivable
b. Net Profit Margin
The formula for a Break-Even Analysis is:
Select one:
a. Unit cost + Hard cost + Soft cost + (Profit x SP) = Sales Price
b. (fixed cost/minute + staff cost/minute) x (DVM cost/minute) + (Direct cost x2) + profit
c. Soft cost + Hard cost + (Profit x Unit cost) = Sales price
d. (fixed cost + staff cost) + (profit x direct costs) = Sales Price
a. Unit cost + Hard cost + Soft cost + (Profit x SP) = Sales Price
What DEA form is required for a veterinarian to order Class II controlled drugs?
Select one:
a. DEA Form 41
b. DEA Form 109
c. DEA Form 222
d. DEA Form W-4
c. DEA Form 222
According to Title VII, the ADA and the ADEA the amount of time required to retain an employee’s record of employment is:
Select one:
a. Two years from date of termination
b. One year from date of termination
c. Three years from date of termination
d. Indefinitely
b. One year from date of termination
An Act of Congress that called upon the U.S. Department of Health and Human Services to issue patient privacy protections is called:
Select one:
a. Health Insurance Portability and Accountability Act (HIPAA)
b. Fair Labor Standards Act (FLSA)
c. National Labor Relations Act (NLRA)
d. Occupational Safety Act (OSA)
a. Health Insurance Portability and Accountability Act (HIPAA)
An adverse drug event (ADE) occurs when there is any type of side effect, injury, sensitivity reaction or ___________ associated with use of an animal drug.
Select one:
a. Allergic reaction
b. Toxicity
c. Swelling
d. Seizure
b. Toxicity
An agreement by an employee not to compete with his or her employer for a specified time within a specified geographic region is called a _______________ .
Select one:
a. Employment contract
b. Noncompete agreement
c. Noncompete contract
d. Enforceable covenant
b. Noncompete agreement
An agreement where a person agrees to trade goods or services with another party, without monetary exchange is called:
Select one:
a. Deal
b. Arrangement
c. Bartering
d. None of the above
c. Bartering
An example of a fixed expense would be __________.
Select one:
a. Inventory
b. Rent
c. Vaccinations
d. All of the above
b. Rent
An example of a quick-asset includes all the following except:
Select one:
a. Accounts receivable
b. Long-term investment
c. Cash
d. Certificates of deposit
b. Long-term investment
An example of indirect labor (or soft labor) would be:
Select one:
a. Attendance at staff meetings
b. Participating in continuing education
c. Performing computer maintenance
d. All of the above
d. All of the above
An explanation of employee behavior based on the belief that people choose behaviors they see as leading to desired outcomes is called _________________.
Select one:
a. Emotional intelligence
b. Job enrichment
c. Expectancy theory
d. Motivated
c. Expectancy theory
An I9 must be maintained for either 3 years after the staff member begins work, or:
Select one:
a. 5 years after the staff member’s departure
b. 3 years after the staff member’s departure
c. 1 year after the staff member’s departure
d. 2 years after the staff member’s departure
c. 1 year after the staff member’s departure
An invitee is anyone who enters the premises by invitation and whose entry is connected with or may in some way enhance the business of the owner. The invitation may be expressed, implied or ___________.
Select one:
a. Written
b. Spoken
c. Inferred
d. Solicited
c. Inferred
An OSHA inspector arrives unannounced at your clinic, presents credentials, and asks to inspect the facility. As the manager of the practice, what is the least appropriate way to comply with the request?
Select one:
a. Request the reason for the inspection
b. Ask if other practices in the area are being inspected
c. Cooperate fully and give him full access to the facility
d. Volunteer to show him the practice’s logs
e. Ask him what information he or she would like to see
b. Ask if other practices in the area are being inspected
Any properties owned by a business enterprise are referred to as _______________.
Select one:
a. Assets
b. Liabilities
c. Property
d. Collateral
a. Assets
Deliberate marketing that strives to introduce pet owners to specific services and recommendations within the practice is called:
Select one:
a. Indirect
b. Direct
c. Internal
d. External
b. Direct
A SWOT analysis offers a practice a quick glance at their:
Select one:
a. Strengths, Worth, Oppositions, Threats
b. Struggles, Worth, Opportunities, Time
c. Shortcomings, Weaknesses, Opportunities, Time
d. Strengths, Weaknesses, Opportunities, Threats
d. Strengths, Weaknesses, Opportunities, Threats
You are the practice manager for 50% equal partners. The senior partner has been approached by the younger partner demanding that a long-term female head receptionist be fired because he believes that she is loyal to the senior partner. The senior partner has refused and the partners cannot come to a resolution. Their ownership agreement does not address what is to happen in the event of a deadlock. As the practice manager, what is your first action?
Select one:
a. Counsel the head receptionist about showing respect equally
b. Send the partners to mediation
c. Call a meeting with both partners
d. Fire the head receptionist
c. Call a meeting with both partners
Associate veterinarian compensation systems may include any of the following except:
Select one:
a. Straight salary
b. Percentage of production
c. Straight incentive
d. Combination salary/production
c. Straight incentive
At-will employment is a form of employment in which the employee is serving the employer at the will of:
Select one:
a. The written contract
b. The employer
c. The government
d. Both parties
d. Both parties
Costs that do not fluctuate with revenue are called ________________ costs.
Select one:
a. Semivariable
b. Breakeven
c. Transactinal
d. Fixed
d. Fixed
Documents that should be stored separate from personnel files include all of the following except:
Select one:
a. I-9 Forms
b. Credit reports
c. Garnishment orders
d. Background verification forms
d. Background verification forms
Dr. Lowell Ackerman includes all of the following except __________ in his “Six C’s of Client Relationship Management”
Select one:
a. Convenience
b. Client service
c. Consistency
d. Competence
e. Community
e. Community
During an interview for a new employee, inquiries about all of the following items is permissible except:
Select one:
a. Felony convictions
b. Duties at previous employer
c. Reason for leaving previous employer
d. Marital status
d. Marital status
Employees must be trained about dangers within the hospital. Such dangers include which of the following?
Select one:
a. Controlled substances
b. Chemotherapy drugs
c. Needles
d. Chemicals
e. All of the above
e. All of the above
Examples of items that would routinely be found in a spill kit would be:
Select one:
a. Latex gloves, protective eyewear, durable plastic bags and a surgical gown
b. Protective eyewear, latex gloves, dust broom/dust pan and a plastic container that can hold 5-6 gallons of liquid
c. Durable plastic bags, a surgical mask, a surgical gown and latex gloves
d. A dust broom/dust pan, protective eyewear, latex gloves and a surgical mask
b. Protective eyewear, latex gloves, dust broom/dust pan and a plastic container that can hold 5-6 gallons of liquid
Examples of reference checks include all the following except:
Select one:
a. Employment references
b. Education references
c. Pre-employment polygraph
d. Criminal record check
c. Pre-employment polygraph
Examples of tasks human resource managers are responsible for include all except:
Select one:
a. Medical record audits
b. Hiring
c. Training
d. Workflow coordination
a. Medical record audits
Examples of “omissions” include all of the following except:
Select one:
a. Failure to use a cardiac monitor when high-anesthetic-risk animals are anesthetized
b. Failure to muzzle a dog after the owners have informed the veterinarian that they are afraid the animal might bite
c. Failure to insist that all animals brought into the hospital be properly restrained
d. Performing surgery on the wrong limb or patient
d. Performing surgery on the wrong limb or patient
Eyewash stations must provide an uninterrupted flow of _________ water.
Select one:
a. Cold
b. Hot
c. Distilled
d. Tepid
d. Tepid
Fair Market Value is the price at which an asset would change hands between a willing buyer and a willing seller, both having the means to complete the transaction and neither acting under ___________.
Select one:
a. False pretenses
b. The influence of alcohol
c. Duress
d. The advisement of an attorney
c. Duress
For every product on the Hazardous Materials List, the practice must maintain an individual _______________ prepared by the manufacturer of that product.
Select one:
a. Information Sheet
b. Material Safety Data Sheet
c. Product Info and Compliance Sheet
d. Hazardous Materials Sheet
b. Material Safety Data Sheet
You are the practice manager for 50% equal partners. The senior partner has been approached by the younger partner demanding that a long-term female head receptionist be fired because he believes that she is loyal to the senior partner. The senior partner has refused and the partners cannot come to a resolution. Their ownership agreement does not address what is to happen in the event of a deadlock. As the practice manager, what is your first action?
Regarding this situation, how would you avoid this issue in the future?
Select one:
a. Develop clear human resource policies
b. Insist the partners go to dinner and come back in accord
c. Develop a formal partner agreement with an employment attorney
d. Have an attorney renegotiate the original contract so there is one majority partner at 51% and one at 49%
c. Develop a formal partner agreement with an employment attorney
In 1986, the Internal Revenue Service developed a 20 factor list to help determine whether workers:
Select one:
a. Were eligible for employee benefits
b. Are to be classified as independent contractors or employees
c. Were responsible for paying back taxes on income paid
d. Required health care benefits
b. Are to be classified as independent contractors or employees
In veterinary medicine, the rule of thumb for the ratio relating to direct and indirect labor is:
Select one:
a. One to one (1:1)
b. Two to one (2:1)
c. One to two (1:2)
d. Three to one (3:1)
a. One to one (1:1)
Informed consent is a person’s agreement to allow something to happen, such as a medical, diagnostic or surgical procedure, that is based on full disclosure of the facts necessary to make:
Select one:
a. An informed plan
b. A selection
c. Sense of the information
d. An intelligent decision
d. An intelligent decision
Insurance that protects against claims arising from acts, errors, or omissions in rendering services of a professional nature is called:
Select one:
a. General liability
b. Workers Compensation
c. Professional liability
d. Errors and omissions
c. Professional liability
Items that should not be included in an employee personnel file include all of the following except:
Select one:
a. I-9 Forms
b. Offer of employment letters
c. Garnishment orders
d. Credit reports
b. Offer of employment letters
Laws governing workers compensation are enacted and enforced by the:
Select one:
a. Federal government
b. Each individual state
c. Department of labor
d. ADA
b. Each individual state
Leptosporosis is a zoonotic disease that is transmitted by contact with infected urine and
Select one:
a. The bite of an infected animal
b. Exposure to an infected animal’s saliva
c. Swimming in water contaminated with infected urine
d. All of the above
c. Swimming in water contaminated with infected urine
Manipulation of website content and meta-tags to make the site more likely to be preferentially indexed on search engines is called ________________ .
Select one:
a. Search Engine Optimization (SEO)
b. Web Creep
c. Defined Access
d. None of the above
a. Search Engine Optimization (SEO)
Marketing that concentrates on existing clientele, aiming to strengthen the bond between the practice and to increase the demand for veterinary services is called ________________ marketing.
Select one:
a. External
b. Pass through
c. Internal
d. Capitalization
c. Internal
Meeting the needs of individuals with whom you hope to maintain a long-standing relationship is called _____________________ .
Select one:
a. Client service
b. Customer service
c. Business
d. Veterinary medicine
a. Client service
Money owed to a practice for services rendered or products sold that is not paid at the time of service or when the product is dispensed is called ______________________ .
Select one:
a. Accounts payable
b. Open debt
c. Open accounts
d. Accounts receivable
d. Accounts receivable
Non-physical assets such as goodwill, trademarks, patents and copyrights are examples of ___________ assets.
Select one:
a. Fixed
b. Variable
c. Intangible
d. Mixed
c. Intangible
OSHA requires that a log of Work-Related Injuries and Illnesses be maintained if the employer employs ____ or more employees.
Select one:
a. 12
b. 20
c. 11
d. 50
c. 11
OSHA requires that a ________________ will be used for the dilution, drawing up or mixing of all dangerous drugs.
Select one:
a. Biological safety cabinet
b. Biological safety room
c. Ventilation room
d. Ventilated safety cabinet
a. Biological safety cabinet
OSHA requires that employers provide an area that is free from biological and ____________ hazards where employees can store, prepare and consume food.
Select one:
a. Contamination
b. Radioactive
c. Medical
d. Chemical
d. Chemical
OSHA standards require a hearing conservation program when staff members are exposed to noise levels above _____ decibels based on an 8 hour time-weight average.
Select one:
a. 115
b. 75
c. 85
d. 50
c. 85
Over recent years, there has been an increase in evidence that shows that owning and caring for an animal has direct and indirect benefits to people, for their health and _________________.
Select one:
a. Well-being
b. Sanity
c. Their relationships
d. Blood values
a. Well-being
Pareto’s rule is:
Select one:
a. The “80-20 rule”
b. The ration-based inventory rule
c. The quantity on hand rule
d. The rule of vendors
a. The “80-20 rule”
In the Marketing Chapter of Blackwell’s 5-Minute Veterinary Practice Management Consult, it states that this percentage of new clients may come from personal referrals in well-managed practices:
Select one:
a. 15%
b. 40%
c. 75%
d. 85%
e. 90%
d. 85%
Prescription pads should be kept:
Select one:
a. In a secure location
b. In a public area
c. In the exam room
d. None of the above
a. In a secure location
Profit centers that are usually tracked by a veterinary hospital include:
Select one:
a. Surgery
b. Dentistry
c. Boarding
d. Diagnostics
e. All of the above
e. All of the above
Ration-based inventory is based on a simple concept, which is:
Select one:
a. Inventory is easier to control if it is held in larger quantities
b. Inventory is easier to control if it is kept to a bare minimum
c. Inventory is easier to control if it is held in smaller quantities
d. Inventory is easier to control if it is not managed
c. Inventory is easier to control if it is held in smaller quantities
REM levels of _____ per year is acceptable for veterinarians and technicians.
Select one:
a. 2
b. 5
c. 10
d. 15
b. 5