video Flashcards
How is communication like art?
go with the flow, navigate
adjusting if necessary
Why should we care about effective
communication?
wasted time
waste emotions
misunderstanding
What is our job as a communicator?
message received and understood
Why is humility important in
communication?
listen to the opposing view
not about you, about your audience
How do our choices influence our
nonverbal communication?
we make choices everyday that communicates to the world. ie. how we dress
Why is it important to consider
nonverbal communication?
to make sure we make people confortable
be more empathetic
What are some of the nonverbal
myths?
you can’t tell deception by nonverbal
you’re not blocking people away when you are closing your arms
What is the dilution effect?
weak arguments dilute our whole point
What happens when you mix good
arguments with bad ones?
it averages out
What are some of the advantages to
the dilution effect?
if you have a bad news, it works the same way around
Should we try to eliminate meetings?
no, because organizational democracy
What are the three keys to employee
engagement in a meeting?
relevant meetings
time management
freedom of speech
What is a steward mindset?
care
plan
don’t recycle
facilitate
make choices
What are the quick five to improve
meetings?
small number of people
short
be unconventional
start well
evaluate meetings
How does the speaker invite you do
agenda differently?
not topics, but questions to be answered
