Class 1 Flashcards
what is communication
process of sharinginformation with
others by speaking, writing,
using signs
what is the communication model
transmitter -) Encode the message through the right channel -) Receiver decode -) gives feedback
Preparation in communication
what, who, why, when, how, where
pros of oral communication
Favors exchanges
Direct
Spontaneous
Favors dialogue
Adaptable
Cons of oral comm
Time consuming
Negative reactions
Trust
Discomfort
pros of written comm
Easy to reach
Review the message
Diversified
Leaves a trace
cons of written comm
Sometimes cold
Needs redaction capacities
Costly
Can be too much information
pros multimedia comm
Modern
Fast diffusion
Gets the attention
More reactive
Leaves a trace
cons of multimedia comm
High cost
Technically more difficult
Needs an open-mind
Success in comm
depends on how well you were understood
Forms of comm
verbal, paraverbal, nonverbal
Paraverbal
volume, tone, emphasis, tempo, pronunciation, pause
Nonverbal
facial expressions, gestures, body language, personal space, eye gaze, appearance
Analyser
Problem-solving & details oriented
Avoid small talk, give time, be prepared
Director
Get things done & control
Clear and fast, skip small talk, key points
