Class 2 Flashcards

1
Q

what is a brand

A

A brand is a name, term,
design, symbol or any other
feature that distinguishes one
seller’s good or service from
those of other sellers.

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2
Q

why branding is important

A

more value
charge more for a product
People think about strong brands
more favorable opinions
want to be associated with brands that
share there values.

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3
Q

brand calibration

A

adjust on what you want to show

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4
Q

benefits of personal brand

A

Helps people get to know you better.
* Communicates who you are and what your expertise is.
* Controls what is said about you.
* Helps you stand out amongst others
* Finds challenges that correspond to your values.
* Enhances your network and opportunities.

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5
Q

What are
Employers Looking
for on Social
Media?

A

Information that supports qualifications for the job
Candidate has a professional online persona
What other people are posting about the candidate
A reason not to hire the candidate

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6
Q

What can be helpful content on social media

A

background information supported their professional qualifications for the job

Job candidate was creative

professional image

well-rounded, showed a wide range of interests

could see a good fit within the company culture

great communications skills

received awards and accolades

great references

had interacted with company’s social media accounts

compelling video or other content

had a large number of followers or subscribers

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7
Q

not to post on social media

A

provocative content

drinking or drugs

discriminatory comments

criminal behaviour

lied about qualifications

poor communication skills

bad mouthed previous employer

unprofessional

confidential info

lied about absence

posted too frequently

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8
Q

what is internal comm

A

process of
aligning employees to
company strategy

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9
Q

how do you align employees to the company strategies

A

informing, influencing, motivating, and
engaging people at all levels of the company through the oneway and two-way channels

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10
Q

objectives of internal comm

A

Present the organization and its mission

Create a corporate identity or a culture

Provide communication channels to obtain information

Inform employees about challenges

Help management pass down information or feedback

Foster cohesion and team spirit

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11
Q

benefits of internal comm

A

more engaged
support the brand
Lower acquisition and retention costs

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12
Q

what is descending comm top to bottom

A

diffuse information through decisions, rules, security measures, culture and the environment

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13
Q

what is ascending comm bottom to top

A

Gather information
*Enquire on employee’s mood;
* Find new ideas or procedures

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14
Q

what is interactive comm

A

together formal or informal

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15
Q

what is argumentation

A

The action or process of
reasoning systematically in
support of an idea, action, or
theory

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16
Q

questions before arguing

A

who, goal, time, location, when, rules, limits

17
Q

deduction

A

two premises and conclusion

17
Q

induction

A

general rule based on small sample

18
Q

casual reasoning

A

cause and effect between two elements

19
Q

dialectical reasoning

A

discussion of both sides to come to a conclusion

20
Q

definition

A

use term to see if a situartion adheres to it

21
Q

analogy

A

similarities between 2 situations

22
Q

facts

A

relies on fact and data

23
Q

rhetorical

A

use emotions, values and feelings

24
Q

authority

A

relies on the credibility of the presenter

25
Q

ad hominem

A

demonstrate inconsistency in the opponent’s argument

26
Q

ad personam

A

attacks the other person

27
Q

alternative

A

constrains the opponent to take
a position on restricted alternatives

28
Q

irony

A

expresses an opposition either
by asserting a contrary exaggeration or with hyperbole

29
Q

questioning

A

obliges the presenter to
increase the demonstration of his thesis

30
Q

how do you convince someone

A

give them a reason to change on what could be

31
Q

what is the dilution

A

weak arguments could reduce your credibility and that of other arguments

32
Q

best practices when arguing

A

Be a good sport

Respect your interlocutor

Be hard on the ideas, not the person

Admit when you are wrong

Don’t be afraid to apologize when necessary

Be open

33
Q

tips for

A

Start with a statement
Use a strong voice
Use silence to your advantage
Move your body, open up your arms
If you’re stuck, use repetition
Reformulate
Use structure (chronological, alphabetical…) Use contrasts (good and evil).