Class 4 Flashcards
What is
Leadership?
ability of an
individual or a group of people
to influence and guide
Where Does
Leadership Come
From?
personality (charisma, confidence, emotional intelligence)
expertise (knowledge, skills, experience)
What Makes a Good
Team?
They reach their goals (accomplishments).
2. They work well together (harmony)
Why is Synergy
Important?
Stronger teams
improve finances
effective work
diversity
how to help bring synergy
aligned on company’s goals
understand strenghts of employees
make them feel important
what is residual energy
unused potential
lead to discontent
how to reduce residual energy
side projects
sources of conflict
communication
personal differences
structural difficulties
types of conflict
perceived
potential
real
consider before resolving conflict
importance
balance of power
time available
what is dodging
agree to disagree
what is accommodation
lose the battle to win the war
what is competition
rock, paper, scissors
what is compromise
third way to resolve
what is collaboration
win-win
