Value Chain Primary Flashcards
1
Q
Inbound logistics
A
- Sourcing of raw materials
- Managing supplier relationships
- Quality
- Delivering raw materials to production
2
Q
Operations
A
- Crafting process
- Staff efficiency
- minimising waste
- maintaining standards
3
Q
Outbound logistics
A
- managing order times
- delivering products to the customers
- is product supplied through outlet directly?
- service quality
4
Q
Marketing and sales
A
- social media?
- brand image enabling celebrity endorsements?
- showcasing unique selling point?
5
Q
After sales service
A
- personalised attention
- warranty
- installation service
6
Q
CONSIDER
A
How do things add value?
What is the competitive advantage?
