Balance Scorecard Flashcards
1
Q
Financial measurement
A
- Income
- Gearing
- Growth
- Profit
2
Q
Customers
A
- community engagement
- repeat customers
- complaints
- market share
3
Q
Business internal
A
- staff turnover
- product/ service quality
- returns
- utilisation
4
Q
Learning and innovation
A
- retention rate
- training hours
- New products % of revenue
- time per unit produced
5
Q
Value of the balance scorecard
A
- Strategic alignment: align daily operations with strategic goals
- Looking beyond just financial metrics: hollistic view
- accountability: regular reviews on performance
- funding: well implemented BSC can attract investment
