USM SHORTENED Flashcards
Become a USM!
Tell us how your background and experience best qualifies you for the USM position.
Currently manage programs & services $40M/Yr.
During 8 years Supervisor :
population200,000 people
decreased more than 50 billion gallons/year
about 1.5M wc devices and projects CIIMF SF
meet goals Mayor Governor
- I manage a staff
staff of 8 2 leads.
9 Budget
-
Lead
- Contract management – $18M/yr.
- Dozens of presentations to
- Bachelor’s
-
Certifications, licenses and classeshelp me as a manager are:
- Water Use Efficiency Practitioner I certification
- Water Distribution D1/D2 license.
- Certified Energy Manager
- Certified Water Efficiency Professional from Assn of Energy Engineers
- Supervisorial certification (12 classes) - Silver, Bronze, Gold
Tell us about a situation that you had to address conflict between people; how did you resolve the issue?
Had (2) employees that were not getting along. We worked through their differences and improved their working relationship.
- friendly disagreements
- computer support & WC
- separately together
- common
- warning
- suspension discharge
- must respect each other
- working well together. “Notice to Correct Deficiency”
What supervisory methods do you use to ensure that staff meets deadlines?
determine tasks delegate to employees, based on their skill.
ownership vested interest
What I would provide
- equip & training
- recognition for job well done
chronic problems achieving deadlines:
- important of deadlines
- not able to measure performance
- monitor
- accountable
Example: Leads –
- in charge
- working what is not
- When all in place , employees will do incredible things
EEO Question - how do you ensure that your staff understands EEO?
Ensure that all EEO Policies laws etc are adhered to; make sure supers involved in career development. Model proper behavior.
ensure understand :
- EEO policies, procedures, resources
- Job-related skillsemployment decisions
- discrimination
- informally resolve by oral counciling
- Disseminate
- Zero Tolerance Policy
- “Equal Employment Opportunity” advance solely ability and potential – without regard (RCNO RS MS SO A MC D HIV, VV, Ret)
- The diversity of my group demonstrated applied EEO principals. We work well together, respect one another, and appreciate the different skill sets that diversity brings.
Name the following projects you worked on:
- Required you to understand the DWP inner workings
- Demonstrated your ability to effectively manage a major project and direct a team while addressing opposing views from internal and/or external sources.
- Most challenging
- MFTAP
- CITR
- TAP by 5Xs in 3 FYs
DWP Organization Question – tell us about a project you worked on that required you to understand the DWP inner workings.
made major changes to in-house program with management and LADWP Board approval, to accommodate customers . took 3.5 months. 2.5 years later we rebated over 24,000 Premium High efficiency toilets for a savings of over 280 million gpy.
- Large institutional customer
- vendor install 4,000 high efficiency toilets and get paid directly.
- not allow
- immediate response.
- existing in-house program
-
Board-approved
-
Cost effectiveness barrier
- 0.8 gpf /1.28
-
Bureacratic barrier
- WC Board Hierarchy
-
Budget barrier:
- budget underachieving move
- Leads, boss write resolution
- Board’s calendar approved.
- 4,415 Premium High Efficiency toilets installed 20,000
-
Cost effectiveness barrier
What is the most challenging project you have worked on?
Increase 5X’s from average of 6 projects to 30. met goal increased projects to 53 in 3 years and savings went from 33 MGY to over 100 MGY.
-
objectives threefold:
- satisfy internal external concerns;
- increase customer acceptance of the program;
- increase 5xs
-
Found more training
- First, I developed immediately implemented
- Second staff and PA start a TAP marketing program.
- Third, I directed staff aggressively pursue projects personal outreach
- Premier Account Execs offer free audits
- Vendors great resource
- my staff greater responsibility increased job satisfaction.
Describe ur most relevant work experience best demonstrating ur ability to effectively manage major project & direct team while addressing opposing views from internal and/or external sources.
developed new com landscape incentive program while addressing opposing views from internal and external sources 3 ½ months.
- lower Commercial rebates,
- Strong opposition vendors, commercial customers
- more water is used on coxdm turf than res. justify new program.
- staff “Commercial/Industrial Drought Resistant Landscape Incentive Program” Board-approved fully implemented 3 ½ mnths
- opposing forces seemed satisfied quickly took advantage
- 1st FY of the program over 1.2M sq ft of turf replacement
A new program needs to be marketed. What would you do to market it?
4 P’s: Product, Price, Promotion, and Placement.
Product: item customer demands
water conservation equipment we are rebating/free
Price: price a customer pays for a product
rebate level optimizes participation
customer reimbursed cost product
Promotion: communication marketing provides customer will buy product
Placement (Distribution): customer convenient.
How do you overcome resistance from employees and others and implement change?1
respond employees’ feelings
employees informed changes, realistic emphasizing benefits
employees opportunities ask questionschange
Implement changebuildingsuccesses
reasonable deadlines
employees firstnot likelyenthusiastic
-
Example: substantial changes (2) in-house
- s administration duties outside contractor.
- more financial support MWD
- less money per rebate
- taking their work away
- let them know the reasonschangesgive them freedom work other projects
- unenthusiastic employees take over transition responsibilities
Name the successful work habits for a manager.1
- Listen management, employees customers.
- role model
- Blow Team’s Horn, Own
- Focus Team’s Strengths
- Accentuating positive attributes team working weaknesses.
- passion for self-improvement.
- Lead
- Be yourself - management must be satisfied with who you are
- Delegate work Supervisors
- Appraise Supervisor performance
- Understand budgeting
- creative program designer
As a manager how would you handle a Sexual Harassment complaint?1
- prompt action
- neutral fact finder
- Check personnel
- Document
- good faith determination
- not withhold information/make false representations
Department’s Policy
- Prohibit all forms harassment
- Protect retaliation
- Explain avenues of complaints
- Train law
- confidentiality
- prompt appropriate corrective action
Deliberate or unwanted sexual advances, request sexual favorsverbal or physical contactsexual nature when made :
- Condition employment or employment decisions
- Interferes work performance
What is the Department’s ADA Policy?1
- Examine existing work situation
- Done this: After return to wk.: Reasonable accomodation mtg - Interactive process
- restrictions interfere task
- How soon task completed
- budget available resources
- specific or measurable goal
- skills knowledge required
- use opportunity develop employee
- specific responsibilitiestransferred
- successful ongoing communication
- Feedback sessions
How do you judge the success of a project?1
Measured by:
-
Level of customer satisfaction
- aware Customer concernsphone, emails, referrals
- satisfaction surveys
- Meeting goals
- Providing feedback management
- Within project budget
- Completing on-time
- Continual monitoring
You manage a large number of groups, you have been directed to reduce your budget/staff by 20%, how would you proceed?
- what part of my group targeted
- core budget centers targeted
- Prioritize the tasks and direct resources to them
- customer service functions first
- Immediately identify tasks which can be suspended
- establish a plan for completion of suspended tasks when resources become available
- Actual layoffs would be directed by labor union rules. Gain understanding these rules
