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Utility Service Manager > USM IV SAFETY > Flashcards

USM IV SAFETY Flashcards

Become a USM!

1
Q

Tell us how your background and experience best qualifies you for the USM position.

A

Currently manage the Field Services group, that is 4 CF Supers, 3 Senior CFR, & 65 Commercial Field Reps.

In my time as the USM for Field Services I have: moved forward on disciplining an employee. I have interviewed 18 potential CFRs, and been put in charge of Fleet Services for Field Operations. I have attended all FS safety meetings and spoken at each one, worked with the Union to extend and relocate Article 33 employees.

Before field services I managed all of the WC programs & services budget of $40M/Yr. for 8 years. During that time the pop of L.A. had increased by 200,000 people but L.A.’s overall usage went down by 19%. My group was responsible for the installation of 1.5M WC devices and projects for CIIMF SF customers which decreased L.A. water usage by over 50 bpy allowing us to meet all of the goals set forth by the Mayor & Governor

  • As water conservation supervisor for 8 years
    • I supervised a group of 8 people of which 7 are field workers
    • Dozens of presentations to (Board)
    • extensive Budget experienc w/WC for the past 8 years

Before that I was the Department’s Webmaster before becoming Supervisor of water conservation

  • Lead
    • Contract management – $18M/yr.
  • Bachelor’s degree in Biological Sciences
    • Supervisorial certification (12 classes) - Silver, Bronze, Gold
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2
Q

EEO Question - how do you ensure that your staff understands EEO?

A

Ensure all EEO Policies are adhered to; supers career development. Model proper behavior.

  • Supervisors unders EEO policies, procedures, resources
  • Emploee decisions based solely on job-related skills
  • Make sure no Discrimination takes place, no hazing, bullying, sexual harassment, horseplay, retaliation.
  • Disseminate EEO information
  • As an employee you must refrain from acts that may be reasonably interpreted as violations of this policy.
  1. Zero Tolerance Policy
  2. EEO violations include sexual harassment, discrimination on the basis of race, sexual origin, ancestry, religion, gender, age marital status, medical condition or disability limitations
  3. You should respect individual differences among LADWP employees and LADWP customers.
  4. You have a responsibility to notify your immediate supervisor if you are a victim, or witness to any behavior deemed to be unacceptable in the workplace environment.
  5. Diversity group demonst properly-applied EEO principals. Wk well together, respect 1 another, apprec different sk sets diverse brings.
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3
Q

Name the following projects you worked on:

  1. Required you to understand the DWP inner workings
  2. Demonstrated your ability to effectively manage a major project and direct a team while addressing opposing views from internal and/or external sources.
  3. Most challenging
A
  1. MFTAP
  2. CITR
  3. TAP by 5Xs in 3 FYs
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4
Q

DWP Organization Question – tell us about a project you worked on that required you to understand the DWP inner workings.

A

made major changes to in-house program with management and LADWP Board approval, in 3.5 months. 2 1/2 years later we rebated more than 24,000 Premium High efficiency toilets for a savings of close to 300 million gpy.

  • Large institutional customer
  • vendor install 4,000 high efficiency toilets and get paid directly.
  • not allow
  • immediate response.
  • existing in-house program
  • Board-approved
    • Cost effectiveness barrier
      • 0.8 gpf /1.28
    • Bureacratic barrier
      • WC Board Hierarchy
    • Budget barrier:
      • budget underachieving move
    • Leads, boss write resolution
    • Board’s calendar approved.
    • 4,415 Premium High Efficiency toilets, then installed 20,000
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5
Q

What is the most challenging project you have worked on?

A

> 5X’s from average of 6 projects to 30. met goal increased projects to 53 in 3 years and savings went from 30 MGY to over 100 MGY.

  • Found more training
    • First, I developed immediately implemented
    • Second staff and PA start a TAP marketing program.
    • Third, I directed staff aggressively pursue projects personal outreach
  • Premier Account Execs offer free audits
  • Vendors great resource
  • my staff greater responsibility increased job satisfaction.
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6
Q

Describe ur most relevant work experience best demonstrating ur ability to effectively manage major project & direct team while addressing opposing views from internal and/or external sources.

A

developed new com landscape incentive program while addressing opposing views from internal and external sources 3 ½ months.

  • lower Commercial rebates,
  • Strong opposition vendors, commercial customers
  • more water is used on com turf than res. justify new program.
  • staff “Commercial/Industrial Drought Resistant Landscape Incentive Program” Board-approved fully implemented 3 ½ mnths
  • opposing forces seemed satisfied quickly took advantage
  • 1st FY of the program over 1.2M sq ft of turf replacement
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7
Q

Name the successful work habits for a manager.

A
  1. Listen management, employees, and customers
  2. role model
  3. Blow Team’s Horn, Own
  4. Focus Team’s Strengths
  5. passion for self-improvement.
  6. Lead
  7. Understand budgeting
  8. creative program designer
  9. Delegate work Supervisors
  10. Appraise Supervisor performance
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8
Q

As a manager how would you handle a Sexual Harassment complaint?

A
  • prompt action
  • neutral fact finder
  • Check personnel
  • Document
  • good faith determination
  • not withhold information/make false representations

Department’s Policy

  • Prohibit all forms harassment
  • Protect retaliation
  • Explain avenues of complaints
  • Train law
  • confidentiality
  • prompt appropriate corrective action

Deliberate or unwanted sexual advances, request sexual favorsverbal or physical contactsexual nature when made :

  • Condition employment or employment decisions
  • Interferes work performance
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9
Q

What is the Department’s ADA Policy?

A
  1. Examine existing work situation
  2. Done this:

Employee wanted to come back disability: I, along with admin determined he/she could meet the essential functions of his classification: Had reasonable accomodation mtg. - Interactive process. Employee allowed to come back because of reasonable accomodation.

  1. restrictions interfere task
  2. How soon task completed
  3. budget available resources
  4. specific or measurable goal
  5. skills knowledge required
  6. use opportunity develop employee
  7. specific responsibilitiestransferred
  8. successful ongoing communication
  9. Feedback sessions
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10
Q

What are the seven tests of Just Cause for discipline?

A
  1. Did immed super give notice
  2. Is it reasonable? unacceptable behavior related to orderly, efficient run business; employer reasonalbly expect this performance
  3. was investigation done?
  4. Fair investigation
  5. proof: substantial evidence gathered
  6. equal treatment with other employees
  7. penalty equal to the unsatisfactory behavior?
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11
Q

What is the M-M-B act and what does it do?

What ocurred to strenthen Union/Management bond?

A

The Meyers-Milas-Brown Act - Granted municipal employees right to have Labor Unions and bargain contracts.

1995 LADWP had FSP (Focused Separation Program) to downsize. As result stronger relationship with IBEW ensued. Formed JLMC Joint Labor Management Committees-identify common problems and uses joint efforts to resolve them.

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12
Q

How would you implement constructive discipline?

A
  1. Oral counseling-not severe-private-immmediate responsibility for counseling,warning,disipl is super
    • 2-Min challenge
      • State (objective terms), Wait, Remind, Specific plan from employee, Agree together -future difficulties alert
  2. Oral warning - if could lead to disipline ask employee for representation
    • confidential memorandum higher management
    • primary goal is to correct the behavior
    • meet privately-explain behavior problem - future consequences
    • document, document, document
    • expected future consequences
    • Recognition discipline corrected. Recognize regular employees
  3. Considering disipline
    • get employee’s facts
    • Department policies general standards of conduct.
    • Uniformity disiplinary actions.
    • Guide disciplinary Standards
    • appropriate MOU
  4. Skelly (predisicipline) discharge, disiplin
  • Review written documentation-
  • Interview other employees, citizens, or customers
  • review performance standards
  • Discuss employee in private w or w/o representation
  • Management Notification: confidential memorandum higher management ,
  • private; supervisor documents
  • NTCD is written notice to employee on Dept letterhead
  • show documents on which disciplinary action is based
  • Serve Employee orally or writing
  • management signs NTCD to show approval
  • (ERO) makes decision continue processing for dis or sus
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13
Q

What must good Managers be able to do well?

A

1. decisions - good

2. communicate well one or with groups

3. motivate train Supervisors, non-Supervisors

4. Delegate work

5. appraise Supervisor performance

6. work with specialists

7. Understand budgeting

9. creative program designer

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14
Q

As a manager how do I make effective decisions?

A

1.Arrive together at decision

2.Previous to decision making:

  • Define criteria for success all parties
  • Develop a concrete proposal
  • involve divergent view people
  • Combine the best elements of each to come up with a true decision
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15
Q

How does a manager delegate responsibility to others?

A
  1. Effective managers practice ownership
  2. Focus on results, not methods.
  3. These are the results we want, how are we going to get there?
  4. Delegate tasks which will build on employee’s current capabilities.
  5. Major tasks, team members write understanding of the task and results.
  6. Must follow-up with team members.
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16
Q

How does a manager hold Supervisors accountable?

A

1.Hold himself or herself accountable.

2.Agree on clear results.

3.Hold whole team Supervisors or single Supervisor responsible

4.willing to go for a solution that is better than what either has come up with.

5.Make a win-win agreement.

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17
Q

What safety rules and regulations are documented in what manuals?

A

IIPP- Illnes and Injury Prevention program: safety policy statement, work place hazards, Safety meetings, accidents and reporting

Safety Rules - Training, PPE, Automotive, handling gases, cranes, storage materials, ladders, scaffolds, plumbing etc., using tools properly, trenching, escavating

“Rules and Regulations Governing the Care and Operation of the Automotive Equipment” booklet

18
Q

The Customer Service Division is dedicated to maintaining a safe environment for all employees. What are your specific responsibilities for safety in the workplace?

A
  • Observe and comply with the safety rules every duty assigned with due regard for my own safety, my fellow employees, and the public
  • Follow safe procedures
  • Report unsafe conditions, practices, equipment, or tools to supervision
  • Report all accidents to supervision
  • Report all injuries, however minor
  • Use only safe tools and equipment
  • Maintain a clean and neat work area
  • Know the location of all emergency information and equipment I am trained to use
19
Q

You have just entered a property and the distance from the front gate to the meter is considerable. When you are half way across the distance, you notice a dog charging at you. Describe what actions you would take to keep yourself safe:

A
  • Stop, don’t panic, stand still and remain calm
  • Assess the dog’s behavior to determine if the dog is about to attack you. Signs may include: Dog’s head down, eyes lifted, growling with fur raised at the neck.
  • Do not run from the dog.
  • Speak in a firm voice; “No”, “Stop”, “Get back”.
  • Maintain a sideways body posture.
  • Keep elbows close to your body and avoid eye contact.
  • Use your umbrella, or bully ray stick of dog spray, if available.
  • Attempt to place an object between yourself and the dog.
  • Attempt to back out of the yard carefully to safety.
20
Q

As a Commercial Field Representative, what are some of the things you would do to ensure you do not get injured?

A
  • Follow all LADWP safety rules and regulations.
  • Keep your vehicle clean and in good condition.
  • Follow/observe LADWP driving rules.
  • Be proactive in improving safety. Report irregularities and unsafe conditions immediately.
  • Be aware of your surroundings at all times.
  • Report near misses.
  • Report and document accidents.
  • Use all necessary Personal Protective Equipment (PPE) at all times.
  • Attend and participate in Unit Safety Meetings and tailgate meetings.
  • Communicate the importance of safety to your fellow employees.
21
Q

Commercial Field Representatives work independently in the field. Describe some of the hazards that CFRs could face in completing their daily work assignments.

A
  • Working with energized circuits.
  • Weather: heat, cold, rain, wind.
  • Dogs
  • Snakes, spiders, fleas.
  • Terrain: hillsides, canyons.
  • Road conditions, traffic, parking.
  • Different sections of the LADWP service area that may have drug dealers, gang members, etc.
  • Locked gates, meter rooms, meters inside homes, home conditions.
  • Obstructions near meters/debris around meters.
  • Angry or irate customers
  • Working in confined spaces.
22
Q

As A Commercial Field Representative, what are your responsibilities regarding safety?

A
  • Different types of dangerous situations, including problems with dogs, irate customers, working with energized electric services, driving in adverse weather conditions, working in adverse weather conditions.
  • Observing and complying with the safety rules of the Department of Water and Power
  • Performing their job according to safe procedures and when in doubt, consulting with supervisory personnel.
  • Immediately reporting unsafe conditions, practices, equipment or tools to supervisory personnel.
  • Reporting all accidents to the supervisor.
  • Reporting all injuries, however minor, to the supervisor.

When working on energized circuits, always using all required PPE (Personal Protective Equipment).

23
Q

What is safety manager responstible for?

A
  1. Identifying occupational health and safety hazards in the work environment & developing programs, policies, or procedures to resolve such problems.
  2. Developing & monitoring safety recognition/awareness programs for the various work groups within the division
  3. Attending safety meetings.
  4. Distributing safety posters, bulletins, & safety-related information.
  5. Maintaining accident/injury records for statistical purposes.
  6. Conducting safety training classes.
  7. Assisting in the investigation of Division accidents.
24
Q

Supervisors are responsible for the work their employees perform and ensuring adequate training as follows:

A
  1. Setting a good example for others to follow.
  2. Enforcing safety practices
  3. Providing and ensuring the proper use of PPE
  4. Conducting wkly inspections & audits
  5. Ensure employees get necessary safety training.
  6. Instructing employees of their responsibility to comply with applicable occupational safety and health standards.
  7. Planning, organizing, & leading safety meetings
  8. Reporting and investigating accidents in accordance with applicable regulations and Department procedures.
  9. Documenting accidents, minutes of tailgate meetings, etc.,
  10. Correct unsafe conditions/practices, w/training, discipline,
  11. Encouraging employees to forward safety suggestions
25
Q

Who enforces the Injury and Illness Prevention Program?

A
  1. responsibility of the appropriate site manager to implement and maintain Injury and Illness Prevention Program (IIPP)
  2. Supervisors responsiblity for employees comply w/safety rules & practices
  3. Duty and responsibility of every employee to comply with these safety rules - non compliance will lead to appropriate disciplinary action
26
Q

Whom does the training responsibility of the IIPP fall on?

A

Each supervisor must have all new employees and existing employees given new job assignments be provided with training and instruction on job-related hazards.

27
Q

Senior-Level Employee or highest ranking employee at the site, shall take the following action immediately following a serious accident/incident.

A
  1. Make the scene safe and secure
  2. Call for medical assistance if needed
  3. Administer first aid and/or CPR. Check for medical alert tags.
  4. Call on-duty Senior Load Dispatcher at the ECC at (818) 771-6631 in absence of an approved local procedure
  5. Shut down the work activity at the site
  6. Preserve the accident scene by protecting and securing all equipment,
  7. Call in others to perform the work if operations need to be restored
  8. Transport those personnel who were at accident location
  9. Inform involved personnel EAP counselors be arriving offer assistance.
  10. Order medical evaluation for drugs and/or alcohol when:
  • injuries involved
  • damage to DWP or private property which my result in a claim
  • Supervisor determines need based pre-accident employee
28
Q

Types of personal protection

A
  1. Head Protection - contains shell and suspension -replace every 5 yrs
  2. Sight protection-safety glasses and/or face shield
  3. Hearing protection
  4. Foot protection
  5. Satey apparel-Fire retardent apparel or Arc resistant
29
Q

What is the new USM IV responsible for?

A

Safety, Wellness, and training (swt)

30
Q

Safety rules for scaffolds

A
  1. erection and dismantling must be done under aupises of supervisor
  2. Employees must be instructed and supervised in the safe use of scaffolding
  3. shall be inspected for visible defects by a competent person before each use
  4. All will adhere to the scaffold tagging program
  5. All scaffold lumber shall be visually inspected for defects
  6. A safe and unobstructed means of access shall be provided
  7. Maximum scaffold working load must be posted
  8. Metal scaffolds shall be of approved design, sufficiently strong to safely bear the required loads
  9. If subjected to severe accidental stress, scaffolds shall be inspected in the work position prior to each day’s work
  10. Swinging scaffolds shall be secured against excessive motion
  11. Must have full body harness, an approved descent control device, and a 5/8-inch polyester/polypropylene blend or/& a 5/8 or ¾ inch polyester rope, safety line securely anchored to the roof, between each pair of anchors or falls, & of sufficient length reach the ground.
31
Q

Tell me about MATERIALS STORAGE AND HANDLING

A
  1. safe load limit for a warehouse floor shall be posted
  2. Materials cross-tied, choked, or otherwise made stable to minimize tripping or falling hazards
  3. Gloves should be used in handling rough or sharp material
  4. When lifting heavy or bulky objects manually, employees shall keep their back straight and lift with the leg muscles
  5. Mechanical lifting devices shall be used for heavy or bulky objects
  6. Hand lines and/or suitable containers shall be used when manually raising or lowering tools or material, which cannot be safely carried
  7. Hand operated trucks must have secured materials
  8. Drums shall be slid down skids.
  9. A proper bung wrench shall be used
32
Q

Name types of traffic control employees and what they do.

A
  1. Flaggers: employees assigned to direct traffic flow by use of flags
  2. Paddlelers: The STOP/SLOW paddle
  3. All Traffic control devices must meet or exceed CA MUTCD Chapter 6F
  4. Supervisors ensure all traffic control safety procedures are followed
33
Q

What are the five different classes of fall protection?

A
  1. Hazard elimination-move to safer place
  2. Install handrails
  3. Use bucket trucks, elevating wkplatforms to access heights
  4. Use properly constructed scaffolding to perform work at heights
  5. Fixed ladders >20 feet in height, install a ladder safety system
34
Q

Tell me about safety in the office.

A
  1. All work areas shall be clean, and well illuminated
  2. Chairs, wastebaskets, cords, or other articles shall not be left where they create tripping hazards
  3. Desk and file drawers or cabinet doors shall not be left open
  4. Approved ladders shall be provided and used
  5. Materials, supplies, or equipment shall not be stored on top of cabinets
  6. Electrical outlets shall not be overloaded
  7. Approved extension cords & portable electrical appliances shall be used
  8. Exits shall be properly marked
35
Q

What are the criteria for proper ergonomics?

A
  1. Chairs, keyboards, & desks shall be properly adjusted to the worker
  2. The thighs should be horizontal to floor.
  3. The feet should be flat on the floor.
  4. Upper arms should be vertical, lower arms should be horizontal, and elbows at 90 degrees when keying or writing.
  5. Computer monitor positioned to avoid glare and reflection.
  6. The top of the monitor screen should be at eye level
  7. The monitor screen should be between 18” and 30” from the eyes
  8. The document holder should be properly adjusted
36
Q

HOW TO LIFT?

A
  1. Size up the load first. Get help if you need it.
  2. Be sure of your footing.
  3. Lift with your legs, not your back.
  4. Keep your balance -don’t twist under strain or jerk the load.
37
Q

What does OEDS stand for?

A

Office of Employee Development and Support.

38
Q

What is the employee compliance system for safety?

A
  1. Recognition or awards presented to qualifying employees
  2. Adminis Manual, section 50-04, outlines displine for safety violations
  3. Failure to promptly report
39
Q

HOW do you communicate the IIPP?

A
  1. Orientation of new employees
  2. Supervisors, with assistance of Safety Office responsible for adequate training of employees
  3. Section supervisors will conduct safety meetings regularly
  4. POSTER/BULLETINS-A safety bulletin board will be located on site
  5. SAFETY RULES BOOK-all employees must be given one
  6. SAFETY SUGGESTIONS- Employees encouraged make S.S.
40
Q

What is involved in a workplace hazards assessment?

A

HAZARD IDENTIFICATION

  1. potential for serious injury, illness or fatality
  2. Likelihood of exposure
  3. Frequency of exposure
  4. Number of employees exposed
  5. Possible corrective actions
  6. Time necessary to correct
41
Q

Tell me about IIPP record keeping?

A
  1. Documentation of all safety meetings
  2. Safety Inspection observations documented on the appropriate forms.
  3. Medical orders issued to employees
  4. Documentation of first aid incidents
  5. Requests for Industrial Hygiene assistance,
  6. Accident documentation
    1. CAL/OSHA Form 5020
    2. Accident Analysis
    3. Statement of Accident
  7. Contractors/Consultants – record keeping shall be in accordance with CAL/OSHA requirements
  8. Records of training, safety infractions, and safety recognition awards
42
Q

Anything you would like to add?

A

I have excellent interpersonal skills and technical knowlege after working in the City for the past 27 years and I think I have a good understanding of the needs of customers.

Thank you for your time today.

Utility Service Manager (14 decks)

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