User Support and Universal Design Flashcards

1
Q

It is the process of designing products that are accessible by all users in all circumstances, taking account of human diversity in disabilities, age and culture

A

Universal Design/User Support

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2
Q

What are the 7 universal design principles according to North Carolina State University (1990)

A

Equitable use
Flexibility in use
Simple and intuitive use
Perceptible information
Tolerance for error
Low physical effort
Size and space for approach and use

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3
Q

The design is useful and marketable to people with diverse abilities

A

Equitable use

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4
Q

The design accomodates a wide range of individual preferences and abilities

A

Flexibility in use

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5
Q

Use of the design is easy to understand, regardless of the user’s capabilities

A

Simple and intuitive use

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6
Q

The design communicates necessary information effectively to the user, regardless of user’s sensory abilities

A

Perceptible information

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7
Q

The design minimizes hazards and the adverse consequences of accidental or unintended actions

A

Tolerance for error

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8
Q

The design can be used efficiently and comfortably with minimum fatigue

A

Low physical effort

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9
Q

Appropriate size and space are provided for approach and use regardless of the user’s body size, posture, or mobility.

A

Size and space for approach and use

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10
Q

What are the four main types of assistance that users require:

A
  1. Quick Reference
  2. Task-Specific Help
  3. Full Explanation
  4. Tutorial
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11
Q

What are the styles or approaches to support?

A
  1. Command assistance
  2. Command prompts
  3. Context sensitive help
  4. Online tutorials
  5. Online documentation
  6. Wizards
  7. Assistants
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12
Q

The user requests help on a particular command and is presented with a help screen or manual

A

Command assistance

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13
Q

These provide help in the form of correct usage prompts when the user encounters an error

A

Command prompt

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14
Q

Used in menu-based systems to provide help on menu options

A

Context sensitive help

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15
Q

The user experiments with examples and demonstration of how to perform a task

A

Online tutorials

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16
Q

Paper documentation available on computer

A

Online documentation

17
Q

This is a task-specific tool that allow the user to complete the tasks safely, quickly, and accurately

A

Wizards

18
Q

Software tools that monitor user behavior and offer suggestions or hints when they recognize familiar sequences

A

Assistants

19
Q
A