User Setup (7%)

Question 1

Which of the following statements are true about resetting passwords? Choose 2 answers

A.) Any user can reset their password by navigating to their profile.
B.) The user’s account is automatically unlocked after their password is rest.
C.) The users security token is reset after resetting their password
D.) And Admin can only reset a password 5 times in a 24 hour period

Answer 1

B.) The user’s account is automatically unlocked after their password is rest.
C.) The users security token is reset after resetting their password

A user can click the forgot password link on the login page to receive an email with steps to reset a password. However, only admins can reset the passwords of single-sign on users. Locked accounts are automatically unlocked after an admin resets a user’s password. user security tokens are reset for the user after their password is reset. Users can request their passwords through the forgot password link a max of 5 times in a 24 hour period but an admin can reset a user’s password as many times as needed.

Question 2

All internal users are being prompted to verify their identity when they login to SFDC for the first time. As an admin, you have been asked if it is possible to modify this behavior. What would you suggest?

A.) No - All users must verify their identity when logging in for the first time
B.) Yes - Identity verification can be bypassed by adding a range of trusted IP addresses
C.) Yes - Identity verification can be deactivated for particular users on the user record.
D.) Yes - Identity verification can be turned off in settings for all users

Answer 2

B.) Yes - Identity verification can be bypassed by adding a range of trusted IP addresses

If users are logging in for the very first time or they log in from an unrecognized browser or application, they are required to verify their identity. The prompt for identity verification will be bypassed if the computer is within a trusted IP range.

Question 3

A user was deactivated several months ago. What can be done to reactivate the user? Choose 1 answer

A.) Enable the active checkbox
B.) Create a new user
C.) Create a new contact
D.) Disable the active checkbox

Answer 3

A.) Enable the active checkbox

A user can be reactivated by enabling the active checkbox on the user record.

Question 4

After attempting to log in to SFDC with invalid passwords, a user is now locked out. What are the possible solutions a SFDC admin can do to assist the user? Choose 2 answers

A.) Reset the password using the Reset Password button
B.) Update the user’s password to a temporary one and email it
C.) Unlock the user
D.) Ask the user to rest the password themselves

Answer 4

A.) Reset the password using the Reset Password button
C.) Unlock the user

Resetting a locked-out user’s password automatically restores his access to the account. Users do not have permission to reset their own passwords once they are already locked. Another workaround is to unlock the user from the user record. Please take note that the button appears only when a user is locked out,

Question 5

Technology Inc has a large number of external community and external Chatter users, and the admin spends a lot of time processing deactivation requests when users change jobs. How could this be addressed? Choose 1 answer

A.) Set “Auto Deactivation” after 90 days of inactivity
B.) Assign all deactivation requests to one admin
C.) Enable “Mass External User Deactivation
D.) Enable “User Self Deactivate”

Answer 5

D.) Enable “User Self Deactivate”

User self deactivate can be enabled in user Management Settings to allow external community and external Chatter users deactivate their own accounts.

Question 6

What is true regarding setting up users? Choose 2 answers

A.) The username and email address can be different, except when setting up multiple users
B.) A user can have multiple roles but only one profile
C.) The admin sets a temporary password and this is automatically emailed to the new users
D.) The profiles available depend on the license type selected

Answer 6

A.) The username and email address can be different, except when setting up multiple users
D.) The profiles available depend on the license type selected

When setting up a single user, the username and email address can be different. When setting up multiple users, the email address becomes the username. The profiles available depend on the license type, for example, if Chatter Free is selected as the license type, the profiles available are Chatter Free User and Chatter Moderator User. A user can only have one role and profile assigned. An admin does not set a temporary password that is emailed to new users

Question 7

HR has informed you that a SFDC user has left the company. What is the best course of action? Choose 1 answer

A.) Leave the user record active and use for the next user that needs to be set up by updating the name and email address
B.) Deactivate the user after ensuring the user is not the sole recipient of a workflow email alert
C.) Delete the user after transferring any records owned to another user
D.) Leave the user record but unassign the Salesforce license

Answer 7

B.) Deactivate the user after ensuring the user is not the sole recipient of a workflow email alert

SFDC users cannot be deleted. Users can be deactivated if they are not the sole recipient of an email alert or assigned as a customer portal admin. Before deactivating, to prevent users from logging in, admins can freeze user records while they check it they are on any workflow email alerts or reference elsewhere in the application.

Question 8

A user is having trouble resetting their password. The default password policy settings have not been changed. Which of the following would an admin advise? Choose 2

A.) The password needs to have at least one alphabetic character and one number
B.) The password needs to have at least eight characters
C.) If a user enters too many incorrect passwords, the user will be locked out and will have to wait 10 minutes to try again
D.) The password cannot be one of the last four passwords

Answer 8

A.) The password needs to have at least one alphabetic character and one number
B.) The password needs to have at least eight characters

SFDC checks if new passwords conform to password security policies. If users are locked out, they must wait until the lockout period expires, which is set in password policies. The default password policy settings require that the password be at least 8 characters with at least one letter and one number, cannot be the sale as the last 3 passwords, and expire in 90 days.

Question 9

Martin, the admin, will be on vacation for 3 days. He used “Delegated Administration” function to allow Andrew, the Sales Manager, to do certain admin duties. Which tasks would Andrew be able to do as a result of being a delegated admin? Choose 3 answers

A.) Modify permission sets
B.) Create and edit users in specific profiles and roles
C.) Assign specific permission sets
D.) Reset passwords for users in specific roles

Answer 9

B.) Create and edit users in specific profiles and roles
C.) Assign specific permission sets
D.) Reset passwords for users in specific roles

Users in a delegated group would be able to create and edit users in specific profiles and roles, reset passwords for users in specific roles, assign permission sets, assign users in specific roles to specific profiles, and assign users to specific public groups.

Question 10

A recently terminated sales rep is assigned as the sole recipient of a workflow email alert. What should an admin do to prevent the user from logging in to Salesforce? Choose 1

A.) Deactivate the user
B.) Freeze the user
C.) Delete the user
D.) Delete the user’s contact

Answer 10

B.) Freeze the user

If a user is the sole recipient of a workflow email alert, that user cannot be deactivated immediately. However, one user can freeze the user account of the user to prevent them from logging in to SFDC.

Question 11

Where can an Admin find information on a user’s login attempts? Choose 3 answers

A.) Login history related list on a user record 
B.) Login Attempts Page
C.) Login Security Page
D.) User Detail section on a user record
E.) Login History Page

Answer 11

A.) Login history related list on a user record
D.) User Detail section on a user record
E.) Login History Page

Question 12

Recently, a new candidate tab requested by the HR team of Telco Inc was created for the recruitment application. The HR team is unable to locate the tab within the application. What should the admin check to resolve the issue? Choose 3

A.) Check if the field-level security for the candidate object is enabled for the HR team users
B.) Check if the candidate custom tab is added to the recruitment application
C.) Check if the candidate tab is visible for the HR team user profile
D.) Check if the object permission is correctly applied to the HR profile
E.) Check the assigned app settings for the profile

Answer 12

B.) Check if the candidate custom tab is added to the recruitment application
C.) Check if the candidate tab is visible for the HR team user profile
D.) Check if the object permission is correctly applied to the HR profile

Question 13

A user is not able to login. What could be the reason for this? Choose 2

A.) The user is attempting to log in outside of the org wide login hours
B.) The user is attempting to log in from an IP address outside of the org wide trusted IP range
C.) The user is logging in from an IP address outside the defined range for their profile
D.) The user is attempting to log in outside of the login hours defined for their profile

Answer 13

C.) The user is logging in from an IP address outside the defined range for their profile
D.) The user is attempting to log in outside of the login hours defined for their profile

Login IP Address Ranges can be set on a profile basis and define the range of IP addresses from which the users can log in. If a user attempts to log in from an IP address outside of this range, access is denied. This feature is only available in Enterprise, Performance, Unlimited, Developer, and Database.com editions

Login hour restrictions are set on a profile basis and login attempts outside of the hours defined are denied.

Question 14

What should you do to ensure that an admin can troubleshoot on a user’s behalf, without having to request login access from the user? Choose 1 answer

A.) Turn on the “Administrator Can Log In As Any User” setting in the login access policies page
B.) Contact SFDC to enable the “Administrator Can Log In As Any User” feature
C.) Turn on the “Log in as any user” permission on the System Admin profile
D.) Turn on the “Modify all data” permission

Answer 14

A.) Turn on the “Administrator Can Log In As Any User” setting in the login access policies page

Question 15

John Ray is an admin at Newport Inc. He needs to create 200 users but he does not want to notify the users of their login details. What is the most efficient way to achieve this? Choose 1 answer

A.) User Data Loader to create users
B.) Open a case with SFDC to create the users and request no email notifications
C.) Use the Create Multiple Users feature and deselect the “Generate new password and notify the user immediately” option
D.) Create each user manually and deselect the “Generate new password and notify the user immediately” option

Answer 15

A.) User Data Loader to create users

The best way to create 200 users is with Data Loader. Users created with Data Loader will not have a password generated.

Question 16

On Sunday you need to restrict access to your SFDC org for all users in order to perform maintenance of the system. What is the best way to accomplish this? Choose 1

A.) Add Company IP Address restrictions on Sunday to prevent any logins
B.) Deactivate all users on Sunday morning and activate again on Monday morning.
C.) Add Login Hours restrictions to all profiles except the system admin profile
D.) Add the system admin IP address to the trusted IP addresses list for Sunday only

Answer 16

C.) Add Login Hours restrictions to all profiles except the system admin profile

Login restrictions can be set by profile and if set at the same time on a particular day, will block access for the entire day.

Question 17

An admin needs to set up users in a production organization and also in a sandbox organization. What does the admin need to consider when setting up the users? Choose 2

A.) Two users cannot have the same email address
B.) The usernames need to be unique across all production organizations globally
C.) The username must be in the format of an email address
D.) SFDC will check to ensure the username is a valid email address

Answer 17

B.) The usernames need to be unique across all production organizations globally
C.) The username must be in the format of an email address

Question 18

A user has called you as they have forgotten their password. What should you suggest? Choose 1

A.) Tell the user to email SFDC support
B.) Tell the user you will send a temporary password to their cell phone via text message
C.) Tell the user to reset the password themselves from the Forgot Password link on the login page
D.) Tell the user that passwords can only be reset by the admin and you will need to do it every time

Answer 18

C.) Tell the user to reset the password themselves from the Forgot Password link on the login page

Although an admin can reset a user password, SFDC provides the feature for users to reset their password themselves.

Question 19

A user has left your company and you need to ensure immediately that they cannot log in to SFDC. In what situations would you choose to freeze the user instead of deactivating them? Choose 2

A.) If the user is the owner of Account records
B.) If the user is a default owner of Leads or Cases
C.) If the user may return to the company
D.) If the user is part of the custom hierarchy fields

Answer 19

B.) If the user is a default owner of Leads or Cases
D.) If the user is part of the custom hierarchy fields

A user cannot be deactivated if they are the default lead or case owner or a user selected in a custom hierarchy. Users also cannot be deactivated if they are the sole recipient of a workflow email alert.

Question 20

Under which of the following conditions can a user NOT be deactivated? Choose 2

A.) User is the owner of records in SFDC
B.) User is assigned to an account team
C.) User is the sole recipient of a workflow email alert
D.) User is selected in a custom hierarchy field

Answer 20

C.) User is the sole recipient of a workflow email alert
D.) User is selected in a custom hierarchy field

A user that is selected in a custom hierarchy field cannot be deactivated; the field must be deleted and permanently erased in order to deactivate the user.

Question 21

Amazing INc is a global manufacturer in the field of audio equipment. They recruited an admin to start implementing for their global sales ops team. The admin found that there is a matrix organizational structure, and many users have 2 mangers. how can he ensure that the managers for each user can be recorded? Choose 1

A.) Create 2 self lookup User object manager fields
B.) Use the standard Manager field and create additional user manager field as a standard lookup to the User object.
C.) Create 2 hierarchical relationships field to set up User managers
D.) User the standard Manager field on the User record to create an additional hierarchical relationship manager field

Answer 21

D.) User the standard Manager field on the User record to create an additional hierarchical relationship manager field

SFDC has one Manager field on the user record that van be used. An Additional manger field created as a hierarchical lookup will be required to record the second manager. A Hierarchical lookup is a special type available only for the User object, which allows association between one user and another that does not directly or indirectly refer to itself.

Question 22

Which of the following is true about arranging fields on a standard Force.com page layout? Choose 1

A.) Fields are always arranged in a 1 column layout
B.) Fields can be arranged in either 1 column or 2 column layout
C.) Fields can be arranged across any number of columns
D.) Fields are always arranged in 2 column layout

Answer 22

B.) Fields can be arranged in either 1 column or 2 column layout

While defining a page layout you can specify whether to order the fields in a single column layout, or a double column layout.

Question 23

Company is considering the use of the Lightning Component Framework to build a custom application for managing the company’s products. Which of the following are valid capabilities of the framework that would be useful for understanding how to develop and provide access to the custom application? Choose 3

A.) The framework utilizes stateless client and stateful server, which improved efficiency and responsiveness
B.) The components built using the framework offer cross-browser compatibility but not device-awareness
C.) The components built using the framework can be exposed as custom tabs.
D.) The framework provides two program models for development, namely, Aura Components and Lightning Web Components
E.) The framework uses JavaScript on the client side and Apex on the server side

Answer 23

C.) The components built using the framework can be exposed as custom tabs.
D.) The framework provides two program models for development, namely, Aura Components and Lightning Web Components
E.) The framework uses JavaScript on the client side and Apex on the server side

The Lightning Component Framework is a UI framework that allows building single-page web apps with dynamic and responsive user interfaces in SFDC. It uses JavaScript on the client side and Apex on the server side. Lightning components can be built using the Aura Components or Lightning Web Components model. They can coexist and interoperate on a page.

The framework offers features such as device awareness and cross-browser compatibility, allows using various out-of-the-box components for faster development, and enables customizing Lightning experience and communities. It utilizes a stateful clinet (using JavaScript) and a stateless server (Apex).

Question 24

A radio button group needs to be added to a page layout that allows users to choose an option from a set of options. Given the choices below, what is the recommended solution to meet the requirement? Choose 1

A.) Create a set of radio button fields and add them to the page layout
B.) Convert checkbox fields into radio buttons using the page layout editor
C.) Recreate the page layout using Visualforce and then include the radio buttons
D.) Embed a Visualforce page in the page layout that contains the radio buttons

Answer 24

D.) Embed a Visualforce page in the page layout that contains the radio buttons

Radio buttons can be added to a Visualforce page, which can then be embedded in the page layout. Embedded Visualforce pages in page layouts are also referred to as inline Visualforce pages.

Radio button fields are not supported in SFDC. There is no option to convert checkbox fields into radio buttons in the page layout editor. Recreating the page using Visualforce won’t be necessary as a Visualforce page can be embedded in a page layout

Question 25

The sales director is exploring ways to improve the Leads list view display. What are list view features that the admin should consider? Choose 2

A.) Records can be viewed in Table, Kanban and Hierarchical format
B.) Filters can be added to a list view to display filtered records only
C.) Custom list views can be created and are always publicly accessible
D.) List view charts such as Bar or Donut charts can be generated

Answer 25

B.) Filters can be added to a list view to display filtered records only
D.) List view charts such as Bar or Donut charts can be generated

Filters can be added to a list view to display records that only meet the specified filter criteria. Bar and Donut charts can be generated from the current list of records as it is capable of aggregating and grouping columns.

A list view does not have a Hierarchical format. Custom list views can be created to be private, public, or shared to a specific group of users only.

Question 26

Company has recently switched to Lightning. Service Agents complain about having to wade through Performance Charts and Top Deals, instead of New Cases on the Home page. Sales Reps, on the other hand, refuse to accept any changes to the current Home Page. How can an admin address the needs of Service Reps and the Service Agents? Choose 1

A.) use Visualforce to customize the Home Page and dynamically display based on profile
B.) It is not possible to customize the Home Page in Lightning
C.) Advise users that they can customize their own Home Page
D.) Use the LIghtning App Builder to customize the Home Page for different profiles

Answer 26

D.) Use the LIghtning App Builder to customize the Home Page for different profiles

Lightning App Builder can be used to customize Home Pages in LIghtning Experience for different profiles. Home pages can also be customized for each App.

Question 27

Company has recently switched to Lightning. The admin would like to make use of LIghtning components to enhance the user experience. Which of the following can be created using the LIghtning App Builder? Choose 3

A.) Custom home pages
B.) Custom page layouts
C.) Lightning tabs
D.) Single-page apps
E.) Custom record pages

Answer 27

A.) Custom home pages
D.) Single-page apps
E.) Custom record pages

App pages, record pages, home pages, and email application panes can be built using Lightning App Builder.

Page layouts can be created in the Object Manager page of an object. Lightning tabs can be created in the Tabs page in Setup.

Question 28

What should an admin consider before overriding the View standard button? Choose 2

A.) Overriding the View standard button will reroute all links in SFDC that display the detail page for a record
B.) Buttons on the edit page of a record can be overridden
C.) Standard buttons on a record detail page can be relabeled
D.) Different override behavior for Salesforce Classic, Lightning Experience, and Mobile can be set

Answer 28

A.) Overriding the View standard button will reroute all links in SFDC that display the detail page for a record
D.) Different override behavior for Salesforce Classic, Lightning Experience, and Mobile can be set

Different override behavior can be set for Classic, LIghtning and Mobile. All SFDC links that display the detail page of a record will be rerouted if the View button is overriden.

Buttons on the edit page of a record cannot be overriden. Standard buttons on a record detail page cannot be relabeled.

Question 29

An admin has defined a custom object names Shipment that has a lookup relationship with another custom object named Service Level. Only users with a Manager role are allowed to select the Expedited value in the Service Level lookup field on a Shipment record. What is the best option to meet this requirement? Choose 1

A.) Required Lookup Filter
B.) Validation Rule
C.) Dependent Lookup
D.) Optional Lookup Filter

Answer 29

A.) Required Lookup Filter

Although a validation rule could work, a preferable option is to use a required lookup filter to limit the number of available options in a lookup search dialog. In the scenario above, the lookup filter can be configured to display available values based on the current user’s role. Non-managers will not be able to see the “Expedited” value, but managers will be able to view all.

An optional lookup filter is not suitable since it allows users to save values that do not match its filter criteria.

Question 30

The admin has created a custom Lightning record page for the Lead object that uses several Lightning Components. The sales director wants to hide other components when the record page is accessed in the Salesforce mobile app to help sales users locate information more easily. How can this requirement be achieved? Choose 2

A.) Configure Lightning components to only support the Desktop form factor
B.) Create a Lightning record page and assign it the phone form factor
C.) Configure a page layout and assign it the Phone form factor
D.) Create a Lightning App and select Phone in the Supported Form Factors

Answer 30

A.) Configure Lightning components to only support the Desktop form factor
B.) Create a Lightning record page and assign it the phone form factor

Lightning record pages can be created and assigned to desktop, phone or both. For example, to enable a particular record page for mobile users only, the Phone form factor for an object based on the LIghtning app, record type, and user profile. In Lightning App Builder, LIghtning components can be configured to be displayed only if it meets the criteria defined in its Component Visibility filter settings.

A lightning App is not needed as the requirement can be achieved by creating LIghtning record pages. A page layout cannot be created and made exclusive to a form factor.

Question 31

Which Lightning page types can be created in the Lightning App Builder? Choose 3

A.) App Page
B.) Search Page 
C.) Home Page
D.) List Page 
E.) Record Page

Answer 31

A.) App Page
C.) Home Page
E.) Record Page

The type of Lightning pages that can be created in the Lightning App Builder are App Page, Home Page, and Record Page. An Embedded Service Page type is also available.

There is neither a List Page nor a Search Page Lightning page type.

Question 32

What actions can be performed to customize a record page in the Lightning App Builder? Choose 3

A.) Components can be resized
B.) Components can be reordered
C.) Components can be added
D.) Components can be removed

Answer 32

B.) Components can be reordered
C.) Components can be added
D.) Components can be removed

Question 33

Company uses SFDC for managing sales and distribution of their delicious and nutritious products. They have made the transition to LIghtning and want to limit access to the record Detail component on the Account record page to those with the Accounting profile only. What is the best way to accomplish this? Choose 1

A.) Use field-level encryption on the fields of the Account record
B.) Create a separate LIghtning page for the Account profile
C.) Set the User Profile as a Component Visibility filter on the component
D.) Create a Permission Set and assign it to the Accounting profile

Answer 33

C.) Set the User Profile as a Component Visibility filter on the component

The objective is to limit the visibility of the Record Detail component on the account record page. A Lightning component through the Component Visibility filters can be configured to be visible only if a criteria is met. User profiles, record fields, and other filter values can be used to define the criteria.

Encryption isn’t the right choice because it is used to make sure people can’t see data in fields visible to other users (info like Social Security Numbers). A separate LIghtning Page is not