AppExchange (2%) Flashcards
Acme Corp would like to manage email campaigns, send mass emails, and track responses back in SFDC. They do not need to complete functionality of Marketing Cloud at this stage. They envision that they need to send about 300,000 emails for a campaign a month. What should they SFDC Admin suggest? Choose 1
A.) Build custom functionality that tracks the response
B.) Use the standard campaign functionality
C.) Use a third-party app from the App Exchange
D.) Use a third-party email campaign application and integrate with SFDC
C.) Use a third-party app from the App Exchange
A number of AppExchange applications offer functionality to send mass emails and track responses back in SFDC, including apps created by email campaign providers. Standard campaign functionality is intended to track campaigns and influence. SFDC’s mass email or list capability is not capable of sending the number of emails required in this scenario
Cosmic Learning Solutions uses a Lightning Flow to gather information from customers regarding their interest in products. The admin of the company is required to add a functionality to the flow that allows accepting credit card payments from the customers. What can the admin do to meet this requirement? Choose 1
A.) Install a Bolt Solution that uses a third-party service for accepting credit card payments
B.) Create a Visualforce page that accepts credit card payments and embed the flow in the page
C.) Download and install a Flow Solution from the AppExchange and use it in the flow
D.) Create an embed a Lightning page that uses a third-party Lightning component within the flow.
C.) Download and install a Flow Solution from the AppExchange and use it in the flow
Flows can be extended with third-party systems and apps using Flow Solutions on App Exchange. A Flow Solution can be utilized for use cases such as accepting credit card payments, conducting credit checks, and weather forecasts.
Creating a Visualforce page would require programmatic development. It is more practical for an admin to utilize a declarative approach for a requirement. A Lightning page cannot be embedded within a flow. A Bolt Solution is a template that can be based on flows, but the requirement is to use the existing flow for accepting credit card payments.
Bob, an admin, has been approached by the sales manager who is looking to gain more insight into her customers’ interactions with the company via social media. She wants to use the information to generate leads for her sales reps. She would like to implement a solution within a month before the end of the fiscal quarter. What should Bob do? Choose 2
A.) Create a workflow to pull the information from social media applications
B.) Create a custom application using Apex and Visualforce to pull the information from social media applications
C.) Install an application from the AppExchange to pull information from social media applications
D.) Enable Social Customer Service and Social Accounts, Contacts, and Leads
C.) Install an application from the AppExchange to pull information from social media applications
D.) Enable Social Customer Service and Social Accounts, Contacts, and Leads
SFDC provides built in functionality for interacting with customers via social accounts. There are several apps from AppExchange that can be installed, which will also perform this function for social media platforms that are not currently supported via the built-in feature. Therefore, it is not feasible to create a custom application given the availability of the built-in functionality and the apps available from AppExchange. Workflow is used to automate standard internal procedures and processes and does not work with social media applications.
What are valid reasons for considering an AppExchange App? Choose 3
A.) AppExchange apps are isolated from other customization, so they will not interfere with existing functionality
B.) AppExchange apps cover functionality not covered by SFDC
C.) Some AppExchange apps are open source
D.) Some AppExchange apps are free
B.) AppExchange apps cover functionality not covered by SFDC
C.) Some AppExchange apps are open source
D.) Some AppExchange apps are free
AppExchange apps can interfere with existing customizations, so they should be tested first in a sandbox.
A connection from SFDC to an existing cloud application is required. What should an admin first do when evaluating the level of effort? Choose 1
A.) Search for a connector or app for the application on the AppExchange
B.) Create a WSDL based on the API provided by the application vendor
C.) Estimate the level of effort to design an application in Apex
D.) Create a new object for the application in SFDC
A.) Search for a connector or app for the application on the AppExchange
The first step for this type of requirement is to search for a connector for the cloud application on the AppExchange
ABC Tech has recently completed a large marketing campaign across the globe. The Marketing Director wants to gather customer feedback related to the campaign. He wants to use SFDC for sending survey forms and collating the survey results directly within SFDC. How can an admin meet this requirement? Choose 2
A.) Create a custom survey application using .net and integrate with SFDC
B.) Considering using the SFDC native survey functionality
C.) Procure a third-party survey application
D.) Look for an AppExchange solution to install that meets the requirements
B.) Considering using the SFDC native survey functionality
D.) Look for an AppExchange solution to install that meets the requirements
SFDC surveys allow collecting feedback and data from users or customers. It does not require additional licenses. However, after a certain number of responses are received, an add-on response pack must be purchased to receive additional responses.
There are a variety of survey applications available on the AppExchange that could meet the requirements and avoid custom development and integration.
Creative Arts is a small firm that has chosen SFDC Professional edition with two user licenses. They cannot afford to have a full time developer and admin managing their instance. Recently they found that they have many duplication lead and contact records created. What should they do to dedupe the Leads and Contacts record in a cost effective way? Choose 2
A.) Hire a developer to develop a deduping program
B.) Evaluate the built-in duplicate management functionality to see if it would meet the firm’s needs
C.) Search on the AppExchange for a free deduping solution
D.) Learn the basics of programming to develop their own deduping logic
B.) Evaluate the built-in duplicate management functionality to see if it would meet the firm’s needs
C.) Search on the AppExchange for a free deduping solution
SFDC provides built-in functionality for duplication management of business accounts, contacts and leads. IF the built-in functionality is not sufficient, using an AppExchange solution would free SFDC users from having to create or maintain the applications themselves, thus saving time and money.
