USE THESE 5 WORDS IN FRAMING AND QUESTIONING

Question 1

Use these five words a lot in framing and questions

1. CULTURE
2. Norms + role modeling
3. Working at Scale
4. Shared Vocabulary
5. Accountability

Answer 1

CULTURE
Culture: E.g. ‘How would you describe the feedback culture across the org- are people too direct and too indirect?’

What culture do you want?

Question 2

2. Norms + role modeling

Answer 2

Norms + role modeling:

As social creatures, we look upwards to see what others are doing and we copy it.

So, their ability to master and continually role model these skills will resonate across the org.

ASK what they intentionally role model vs. unintentionally role model regarding the skill you are teaching.

Question 3

3. Working at scale

Answer 3

3. Working at scale: talk about how their role is to help their direct reports master these skills, to work better at scale as the org grows.

We want org-wide behavioral habits.

Question 4

4. Shared vocabulary

Answer 4

4. Shared vocabulary: it’s all about the vocabulary!

They may already be good at the skills we teach, but today gives vocab for it and thereby makes it something they can talk about and teach others.

Question 5

5. Accountability

Answer 5

5. Accountability: how will they help their managers do what they’ve learned?