SPUR THEM TO ACTION WITH QUESTIONS FOCUSED ON THE 3RS

Question 1

ROLE MODEL

Answer 1

Role Model: Teams will adopt new habits faster if they see leaders and other influencers using the skills.

Question 2

REPEAT

Answer 2

Repeat: New skills stick when learners can develop muscle memory thanks to repetition. This includes deliberate practice and strategic reminders.

Question 3

REINFORCE

Answer 3

Reinforce: Skills turn into habits when learners receive quick feedback loops on the new skills, including ideally feedback from their managers and direct reports on instances of the skills in action.