Untitled Deck Flashcards
What does TQM stand for?
Total quality management
What is TQM’s goal?
Long-term success through customer satisfaction
Who is responsible for developing the 14 principles of management?
Henri Fayol
What is the Hawthorne Effect?
When an interest in people changes the effect on the output
What are the characteristics of Charisma in leadership?
Leadership characteristics that inspire employees
What is information that is difficult to measure called?
Qualitative
What is a Functional organizational structure?
The structure where a group performing a specialized task reports to a manager in that same area
What is a Line and staff organizational structure?
The structure where there are staff departments supporting other departments
What is a Matrix organizational structure?
The structure where organizations are structured around a special project or event
What is Autocratic Leadership?
When the leader keeps the power and makes decisions alone
What are the four stages of groups?
Forming, Storming, Norming, Conforming
What is Maslow’s Hierarchy of needs?
Physical, Safety, Belonging, Esteem, Self-Actualization
Who created Theory X and Theory Y?
Douglas McGregor
