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Principles of supervision > Lesson 1 - Quizlet > Flashcards

Lesson 1 - Quizlet Flashcards

1
Q

Delegation

A

supervisor bestows ( gives ) on subordinate discretion to make decisions in the best interest of the organization.

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2
Q

unity of command

A

a management principle that workers should report to just one boss

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3
Q

Centralization

A

decision authority is located near the top of the organization

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4
Q

Decentralization

A

Decision making is widely dispersed

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5
Q

Matrix and project organization

A

Employees has two bosses or supervisors

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6
Q

Staffing

A

systematic filling up of positions in an organizational structure

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7
Q

Directing

A

Leadership+Motivation +Communication.

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8
Q

job satisfaction

A

Comes from enjoying your job

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9
Q

job enlargement

A

Related to the breadth of a job,, enlarging or increasing the amount of tasks the needs to be completed

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10
Q

Job Enrichment

A

Depth increased through factors such as growth, responsibility, and control

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11
Q

Maslow’s Hierarchy of Needs

A

Consist of following from top to down. Self-actualization, Esteem needs, Belonging and love, Safety, Physical needs

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12
Q

laissez-faire leadership

A

Is a hands- off approach- employees are highly motivated and complete their tasks without a lot of input or supervision

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13
Q

autocratic leadership

A

A form of leadership in which the leader makes decisions on his or her own and then announces those decisions to the group.

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14
Q

participative leadership

A

a leadership style in which the leader consults employees for their suggestions and input before making decisions

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15
Q

Situational Leadership

A

Is when a leader chooses the best style for situation varying between all shades of different approaches

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16
Q

Contingency Leadership

A

Is the theory that a leader’s style should match the situation as well as the task

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17
Q

List the the three factors that influence favorableness of a leader

A
  1. Leader Member Relations 2. Task Structure 3. Leader Position Power
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18
Q

The path Model

A

Was developed by Robert House and it’s states the job of a leader is to use structure, support and reward to create a good working environment which encourages accomplishing organization’s goals

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19
Q

Name the Four Leadership styles leaders may choose based on workers opinions and styles , and the work environment

A
  1. Directive 2. Supportive 3. Participative 4. Achievement- oriented
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20
Q

directive leadership style

A

The leader clearly outlines what the workers are to do and accomplish and how they are to do so. Leaders provides standards, schedules and instructions

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21
Q

supportive leadership

A

The leader crates pleasing work environment and look after their workers.

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22
Q

Situational Leadership focuses on three main points they are?

A

1.The amount of leadership direction to subordinates
2.The amount of monetary support for goals
3. The willingness of subordinates to perform

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23
Q

Vroom and yatton’s Normative leadership model

A

every decision that a leader makes requires a different approach

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24
Q

Power in the work place

A

Is know as a person’s ability to influence peers, subordinates and events.

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25
Q

Politics

A

Is the way a person gains power. Politics includes bargaining, negotiating, compromises etc

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26
Q

Charisma

A

A magical-seeming ability to attract followers or inspire loyalty

27
Q

legitimate power

A

the power a person receives as a result of his or her position in the formal hierarchy of an organization

28
Q

expert power

A

Is when someone is an expert at certain tasks or certain area

29
Q

Lifecycle Model or the Hersey and Blanchard situational leadership model

A

Focuses on the states of the worker

30
Q

If the the leader has low task behavior and low relationship behavior it is called?

A

Selling Style- it involves explaining decisions and persuading workers— use this Style when workers have moderate readiness

31
Q

If a leader has high task behavior and low relationship behavior it is called ?

A

Telling Style- it involves close supervision and extensive instruction— use this style when workers are unwilling or insecure

31
Q

If a leader has low task behavior and high relationship behavior it is called?

A

Participating Style- it involves group discussions, in which the leader collaborate and encourages the workers- use this Style when workers have high to moderate level of readiness

32
Q

If the leader has low task behavior and low relationship behavior it is called ?

A

Delegating Style- the leader gives out an assignments to workers and allow them to function for themselves— use this Style when workers have high readiness- it allows the competent and willing workers accomplish task as they wish

33
Q

Vertical Dyad Linkages

A

It’s also called Leader-Member Exchange or LMX-

34
Q

Simply vertical- dyad linkages occurs

A

When a leader and a follower have mutual respect, trust and obligation towards each other

35
Q

Hawthorne effect

A

Is where the interest in the people’s problem affects the outcome, not the changes themselves

36
Q

Theory X

A

Is a management approach where you believe that people dislike work and responsibility and are only motivated by money and other financial incentives- it assumes these people must be micro managed and supervised

37
Q

Theory Y

A

Is the assumption that where you believe that all people enjoy work and will control their own performance if you give them the chance

38
Q

The main purpose of communication is ?

A

To influence action aimed at achieving the common goals of the organization— communication can be oral, written or non-verbal

39
Q

Conflict

A

It arises when frustration develops

40
Q

frustration

A

the psychological experience produced by the blocking of a desired goal or fulfillment of a perceived need

41
Q

In an organization conflicts arises mainly because?

A

People in the organization have not understood their roles, assignment, tasks as well as those of their coworkers

42
Q

List some ways supervisor or manager can recruit talented employees

A
  1. Newspapers
  2. Television ads
  3. Headhunters
  4. Staffing Firms
  5. Companies website
43
Q

What are some of the questions you should not ask prospective employees during an interview

A
  1. Age
  2. Race
  3. Marital Status
  4. Religion
  5. Familial Status
  6. Disabilities
44
Q

social perception

A

The way we perceive other people

45
Q

Our perception are created three main factors list them

A
  1. The other person
  2. The situation
  3. Yourself
46
Q

Barriers

A

Things that can cloud your judgment when you’re trying not to accurately perceive people and their motivations

47
Q

stereotype

A

A generalized belief about a group of people

48
Q

The Halo Effect

A

Is when one persons positive or negative traits influence their other traits. An example of worker who’s always honest with their cash drawer must be a good mother as well because she is “honest “ and honest people raised good children

49
Q

Selective Perception

A

Is when we limit our perceptions of others.

50
Q

Projection

A

Is where we transfer our thoughts onto others. Example an unfaithful wife who constantly accuses her husband of cheating.

51
Q

internal locus of control

A

Is the feeling or idea that we can personally interact with people and our environment to influence the outcome of events

52
Q

external locus of control

A

Is when a person believes the external causes, such as situational factors, influence the outcome of events- these people believe in luck, astrology, destiny etc.

53
Q

Discipline

A

Is required to get employees back on the right track

54
Q

List types of discipline

A
  1. Verbal Warning
  2. Written Warning
  3. Suspension
  4. Termination
55
Q

Controlling

A

Involves the measurements of activities of subordinates in order to know whether the organizational goals are met as planned or what corrective actions are to be taken to ensure 100% achievement

56
Q

Name the four elements in control system

A
  1. Standards
  2. Measurements of performance
  3. Casual Analysis
  4. Corrective Action
57
Q

Budget

A

Are statements of targeted results reduced to quantifiable terms

58
Q

an operating budget

A

Also know as a profit plan

59
Q

Assuming the risk

A

Setting aside enough money to pay for potential losses

60
Q

Minimizing the risk

A

Screening employees, network passwords, etc

61
Q

Avoiding the risk

A

Avoiding certain industries.. example lumber jacking

62
Q

Tittle VII of the Civil Rights Act of 1964

A

According to title VII of the Civil Right Acts a people may not be discriminated against based on their race, color, religion, gender or nationality.

Principles of supervision (11 decks)

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