UNITS 5, 6, 12

Question 1

wholesaler

Answer 1

A person or company that sells goods in large quantities to other businesses, who then sell them to the general public

Question 2

warranty

Answer 2

a document issued to the purchaser of a product, promising to repair or replace it if necessary within a specified period of time

Question 3

vendor

Answer 3

a company or person that sells something

Question 4

vending machine

Answer 4

a machine from which people can buy snacks, drinks, cigarettes etc.

Question 5

value chain

Answer 5

the process by which a company adds value to something, through production or marketing or after-sales service

Question 6

trial order

Answer 6

a small initial order placed by the customer to test a product or service before committing to a larger order

Question 7

trader

Answer 7

A person or company that buys things to sell at a profit

Question 8

trade show

Answer 8

an event at which many companies show and sell their products

Question 9

trade discount

Answer 9

a discount on the retail price agreed between traders

Question 10

supply chain

Answer 10

the processes and companies that are involved in making and selling a product

Question 11

supplier

Answer 11

a person or organisation that provides goods or services

Question 12

shipment

Answer 12

batch of goods destined for or delivered to a customer

Question 13

sales representative

Answer 13

a member of company’s sales force

Question 14

retainer

Answer 14

a fee paid in advance to someone who might provide a service when required

Question 15

retailer

Answer 15

a person or business that sells goods to the public directly

Question 16

retail outlet

Answer 16

places where individual customers make purchases

Question 17

representative

Answer 17

an agent of a company who visits customers in order to sell products

Question 18

promotion

Answer 18

measures aimed at encouraging the sale of a product

Question 19

product recall

Answer 19

When company asks customers to return a product, special offer or gift

Question 20

principal

Answer 20

The amount of money that is lent or invested to earn interests

Question 21

perishable

Answer 21

fresh goods that are likely to deteriorate

Question 22

packing

Answer 22

material in which goods are packed for delivery

Question 23

packaging

Answer 23

material in which goods are packed for sale

Question 24

OTC

Answer 24

the sale of drugs or medicine that do not need a doctor´s prescription

Question 25

outlet

Answer 25

a place from where goods are sold to the public

Question 26

order processing

Answer 26

the activity of dealing with every stage of a customer´s order

Question 27

middleman

Answer 27

a person who buys goods from producers and sells them to retailers or consumers

Question 28

mail order

Answer 28

a system of buying and selling goods through the mail

Question 29

intermediary

Answer 29

a person or business that acts as a link between buyers and sellers

Question 30

haulier

Answer 30

a company that transports goods by road

Question 31

grey market

Answer 31

the trade of goods through distribution channels that are legal but not intended by the original manufacturer

Question 32

freight forwarder

Answer 32

An agent who acts on behalf of importers, exporters or other companies to organise the safe, efficient and cost-effective transportation of goods

Question 33

factory outlet

Answer 33

A store in which goods, surplus stock, are sold directly by the manufacturers at a discount

Question 34

enquiry

Answer 34

the act of asking for information

Question 35

distributor

Answer 35

The person or company supplies goods to shops or other businesses

Question 36

distribution channel

Answer 36

the way a product is made available and sold, including the organisations involved

Question 37

dispatch

Answer 37

to send off to a destination

Question 38

disintermediation

Answer 38

reduction in the use of intermediaries between producers and consumers

Question 39

destination

Answer 39

the place where something is going to be sent

Question 40

department store

Answer 40

a large shop selling many kinds of goods in different departments

Question 41

demonstration

Answer 41

showing how something works or is performed

Question 42

dealer

Answer 42

a person or business that buys and sells goods, car dealer

Question 43

cut

Answer 43

a share in the profit or money (to take a cut of the sales)

Question 44

CRM

Answer 44

the strategies that a company uses to optimise its interaction with current and future customers

Question 45

cross-selling

Answer 45

selling a different product/service to an existing customer

Question 46

corner shop

Answer 46

a small shop selling groceries and general good, in a residential area

Question 47

complaint

Answer 47

A statement that is unsatisfactory or unacceptable

Question 48

cold calling

Answer 48

the practise of telephoning or visiting someone unexpectedly in order to try sell them sth.

Question 49

COD

Answer 49

the system if paying for goods when they are delivered

Question 50

carrier

Answer 50

a company that transports goods by land, sea or air

Question 51

bulk delivery

Answer 51

unpackaged goods delivered in one large amount, either dry goods

Question 52

brick-and-mortar store

Answer 52

a place in a building that customers go to (opposite word is online store)

Question 53

agent

Answer 53

A person or company that provides a particular service, typically one that involves arranging transactions between two other parties

Question 54

after-sales

Answer 54

Providing help to customers after they have bought a product/service