Unit2 Flashcards
• Think about the personality traits covered in this section. Can you think of jobs or
occupations that seem particularly suited to each trait? Which traits would be universally
desirable across all jobs?
Openness Conscientiousness Extraversion Agreeableness Neuroticism
OCEAN
+ self monitoring
proactive personality
self esteem
self efficacy (believe in oneself)
• What are the unique challenges of managing employees who have low self efficacy and selfesteem?
How would you deal with this situation?
Give them verbal encouragement or training of self efficacy and self esteem. Show them you believe they can be successfull. Empower them by giving them opportunitties anc challenges to test their skills.
• Describe a self-fulfilling prophecy you have experienced or observed in action. Was the
prophecy favorable or unfavorable? If unfavorable, how could the parties have chosen
different behaviors to produce a more positive outcome?
This happens when an established stereotype
causes one to behave in a certain way, which leads the other party to behave in a way that confirms the stereotype.
Example:
If you have a stereotype such as “Asians are friendly,” you are more likely to be friendly toward an Asian person. Because you are treating the other person more nicely, the response you get may also be nicer, which confirms your original belief that Asians are friendly.
• What is the difference between job satisfaction and organizational commitment? How do the
two concepts relate to one another?
Job satisfaction is the feeling people have towards their job. Probably the most important job attitude.
Organizational committment is the emotional attachment people have toward the company they work for. They believe in company values and put in effort to meet the goals with a strong desire to stay in the company.
• In your opinion, of the factors that influence work attitudes, which three are the most
important in making people dissatisfied with their jobs? Which three are the most
important relating to organizational commitment?
Most important: justice, work relationships, job characteristics
Most ones that dissatisfy: stress, injustice, person-environmental fit
• What is the difference between performance and organizational citizenship behaviors?
Job performance refers to the performance of duties listed in ones job description.
OCB involve performing behaviors that are more discretionary. They are voluntarely behaviors that help others and benefit the organisation.
In difference to job performance, motivation plays the key role to OCB. In job performance you need skill, knowledge and ability.
• What are the major causes of absenteeism at work?
Health reasons. stress, injuries, sickness.
wokr/life balance.
poor work attitude - desire to avoid work
How can companies minimize the level of absenteeism that takes place?
Promote health and fitness. Give flexible work schedules. investigating causes in unreasonable cases.
