Unit 8 - Issues in Management Reform Flashcards
What is New Public Management?
An approach to public sector management that emerged in the 80s to foster greater economy, efficiency, and effectiveness in government. It emphasized that the public sector should adopt some of the techniques and behaviour of the private sector and grant public servants much greater operational freedom, subject to the overall control of the elected politicians
- is both a political theory of the state in addition to being set of public sector management reforms through the Anglo-Saxon countries
- ideas were premised on the idea that the civil service was lazy, slow, bloated and ineffective
What were three dimensions that Margaret Thatcher wanted to reform and how did she achieve this means?
• The power of the public service had to be diminished to make government more subject and responsive to the will of elected ministers, not career bureaucrats
• Public sector management had to incorporate private sector practices to enhance the economy and efficiency of government programs
• Public services were to be redesigned to make them more responsive to the needs of individual citizens, ensuring that public officials had as their primary concern service delivery and quality
- She did so by implementing these policies through such measures as privatization, deregulation, public sector downsizing, the contracting out of public service, expenditure restraint initiatives, and the introduction of user fees and the commercialization of public services
What is participatory management?
A form of management, seen as desirable in organizational theory, in which managers interact with employees, seeking in their input and knowledge in the development and implementation of well-designed policy and programs, and also encourage employees to take a deep interest in the life of the organization
- viewed as essential to liberating the productive potential of government organization, making them progressive and innovative bodies with a much better record of achievement and customer service
- is a signal component of NPM but it clashed with the principle of accountability base on ministerial responsibility and with the practical realities of power politics
- involves providing civil servants with greater autonomy to make decision in relation to the services provided to citizens
- involves creating different organization that are differentiated from the classic government department so they may be more responsive
- rooted in the red tape discussion
What is the red-tape discussion?
Used pejoratively to describe governments and the civil service that have so many rules and procedure that there are often long delays in decision making
What is inputs, outputs and outcomes?
Inputs: such things as staff time, funding, and so forth to set-up a program or good
Outputs: the number who completed the program or consumed the good
Outcomes: Assessed changed that have resulted
What are the four key elements of NPM?
- Keeping the roles of politicians and public sector managers separate
- Adopting private sector management techniques
- Focusing on objective results
- Emphasizing participatory management
What are the ten principles of reinventing governments to turn public sector entrepreneurs?
1) Catalytic Government
2) Community-Owed Government
3) Competitive Government
4) Mission-Driven Government
5) Results-Oriented Government
6) Customer Driven Government
7) Enterprising Government
8) Anticipatory Government
9) Decentralized Government
10) Market Oriented Government
What does Donald Savoie think or reinvention?
Contends that NPM is flawed in that it fails to recognize fundamental and important differences between the public and private sectors
- warns that the ideologically conservative orientation of the reinvention thesis can lead to a paradigm shift in the way we perceive the nature and operation of government
- while improvements can be made, reforms should not come to the expense of core traditions and duties to the public service
What are the main provisions of the Federal Accountability Act?
- reform political party financing
- strengthen the role of the ethics commissioner
- toughen the Lobbyist Registration Act
enacted by Prime Minister Stephen Harper
What is the Public Service Renewal
- A federal policy dating from 2006 representing a commitment by the Privy Council Office to reform the federal public service through renewed emphasis on recruitment, improved planning and priority setting, staff training and development, and better use of communication technologies to facilitate productivity
- another reform initiative by Stephen Harper
- meant to reshape the federal public service through a policy known as Public Service Renewal
What were the 7 conclusions of the Public Service Renewal committee?
- Requirement for a strong and sustainable Public Service
- Today’s public service has obvious capacity, commitment and ability, it cannot afford to take these strengths for granted
- Renewing the Public Service must produce an institution that is truly representative of Canadians of all backgrounds and from all parts of Canada
- There is a need for a strong and positive Public service brand that will support the marketing of the public service as an attractive employment option for talented Canadians
- To inspire the best performance from employees, it is essential for leaders to model public service values, and to publicly recognize accomplishments that reflect those values
- The business of the Public Service requires strategic planning and integrates human resources management with business goals, and aligns talent with priorities and higher risk endeavours
- The Public Service needs more systematic and rigorous programs of leadership that involve people with a diversity of skills from across the country, and that equip leaders for success in the future
What were the 4 priorities of the Public Service Renewal Initiative?
1) Integrated planning
- allows for clear identification of gaps in resources
- can improve ability to provide advice to the ministers and service to Canadians while simultaneously reducing the costs
2) Recruitment
- Recruitment must be grounded in integrated planning. The goal is to match recruits strategically to identified business needs. Future recruitment efforts will be aimed at both post-secondary and mid-career candidates
3) Development
- employee development is the responsibility of both the individual and the institution, but it serves as a single purpose: to improve effectiveness and productivity in current and future jobs
- task is to continuously create learning environment where knowledge management is done well and where employees have ready to access to the information, they need to do their jobs
4) Putting in place the systems and processes to support efficient, user-friendly planning, recruitment and development
What is the Office of the Chief Human Resources Office (CHRO)
• Established in 2009, this office replaced the Canada Public Service Agency as the lead institution within the federal public service, and its functions within the parameters of the Treasury Board of Canada Secretariat. Its mandate is to make and promote policies and programs centered on human resources management in the Canadian government, focusing on staff training and development, employment, equity, official languages, labour relations, values and ethics, public service renewal, and leadership development
What were the results of the CHRO and the major initiatives undertaken by the Harper government?
- Caused delays and convoluted, ever-changing initiatives and dynamics
- An intensified centralization of decision making at its highest levels in 20 years
- Too many rules and procedures have had negative implications on timely decision making, productivity, and innovation, ultimately hindering effective service delivery to the public
What was the Economic Action Plan?
- Designed to spur the economy, generate jobs, promote national infrastructure development, and hopefully drag the country out of recession
- Once he decided to eliminate the deficit no longer took a strategic NPM approach more of a top-down approach