[Unit 7C] Reminding, apologizing and negotiating Flashcards

1
Q

[email opening]

I j_ w_ to send a q_ reminder about the unpaid invoices from last month.

A

I just wanted to send a quick reminder about (the unpaid invoices from last month).

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2
Q

I just wanted to send a quick reminder about the unpaid invoices from last month. Could you _ _ k_ when we can expect the payment?

= inform me

A

I just wanted to send a quick reminder about the unpaid invoices from last month. Could you let me know when we can expect the payment?

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3
Q

Hi Ana, thanks for sending over the performance report. H_, I n_ that the file only has the sales data.

A

Hi Ana, thanks for sending over the performance report. However, I noticed that the file only has the sales data

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4
Q

I’m looking at the latest invoice you sent, and it s_ _ include charges for additional consulting hours that we didn’t request.

A

I’m looking at the latest invoice you sent, and it seems to include charges for additional consulting hours that we didn’t request.

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5
Q

[in response to an email informing you that you’ve sent the wrong file]

Hi Max, I’m so sorry about that mix-up. I attached the wrong file by mistake. L_ _ correct that and send the right document immediately. Thanks for catching it.

A

Let me correct that and send the right document immediately. Thanks for catching it.

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6
Q

Hi Ana, thanks for sending over the performance report. However, I noticed that the file only has the sales data, not the performance metrics we discussed.

Could you r_ the correct attachment?

= прислать

A

Could you resend the correct attachment?

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7
Q

[in response to an email informing you you haven’t paid a last month’s invoice]

Hi Emma, I apologize for the o_ (= недосмотр). I’ve been swamped with month-end reporting. I’ll make sure to process the payment by tomorrow. Thanks for bearing with me.

A

Hi Emma, I apologize for the oversight.

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8
Q

[in response to an email informing you you haven’t paid a last month’s invoice]

Hi Emma, I apologize for the oversight. I’ve been s_ _ month-end reporting (= I had too much work). I’ll make sure to process the payment by tomorrow. Thanks for bearing with me.

A

I’ve been swamped with month-end reporting.

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9
Q

[in response to an email informing you you haven’t paid a last month’s invoice]

Hi Emma, I apologize for the oversight. I’ve been swamped with month-end reporting. I‘_ m_ _ to process the payment by tomorrow. Thanks for bearing with me.

A

I’ll make sure to process the payment by tomorrow.

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10
Q

[in response to an email informing you you haven’t paid a last month’s invoice]

Hi Emma, I apologize for the oversight. I’ve been swamped with month-end reporting. I’ll make sure to process the payment by tomorrow. Th_ for b_ _ me (= for your patience).

A

Thanks for bearing with me.

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11
Q

Hi Ana, thanks for sending _ the performance report

A

Hi Ana, thanks for sending over the performance report

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12
Q

Hi Rita, I’m really sorry for the inconvenience. Our supplier e_ (= ran into) an unexpected shortage of materials.

A

Our supplier encountered an unexpected shortage of materials.

/ɪnˈkaʊntə(r)/

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13
Q

We’re expediting the shipment, and it should arrive Monday morning _ _ _ (= не позже, чем..).

A

We’re expediting the shipment, and it should arrive Monday morning at the latest.

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14
Q

Could we share the additional shipping costs? That seems fair, g_ the impact on our end. (= принимая во внимания)

A

Could we share the additional shipping costs? That seems fair, given the impact on our end.

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15
Q

Supplier: We’re expediting the shipment, and it should arrive Monday morning at the latest.

Client: I appreciate the update, but Monday p_ us b_ schedule (= will cause us to fall back on our schedule). Is there any way to split the shipment so at least half arrives on Friday?

A

I appreciate the update, but Monday puts us behind schedule. Is there any way to split the shipment so at least half arrives on Friday?

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16
Q

We can arrange a partial delivery if that helps. However, it w_ i_ (= a modal + lead to) a significant extra shipping fee. Are you okay covering that cost?

A

We can arrange a partial delivery if that helps. However, it would involve a significant extra shipping fee. Are you okay covering that cost?

17
Q

We can arrange a partial delivery if that helps. However, it would involve a significant extra shipping fee. Are you okay _ (cover) that cost?

A

We can arrange a partial delivery if that helps. However, it would involve a significant extra shipping fee. Are you okay covering that cost?

18
Q

Supplier: Are you okay covering that cost?

Customer: I’m not entirely satisfied with that option. We _ c_ _ you _ meet the original delivery date. Could we share the additional shipping costs?

(= мы рассчитывали на вас, полагались на то, что вы..)

A

I’m not entirely satisfied with that option. We were counting on you to meet the original delivery date.

19
Q

Client: Could we share the additional shipping costs? That seems fair, given the impact on our end.

Supplier: L_ me ch_ _ our logistics team. (= I’ll discuss that with…)

A

Let me check with our logistics team.

20
Q

Let me check with our logistics team. We’ll see if we can split the shipping cost to help you meet your launch timeline.

I’ll g_ _ _ you within the hour with a revised plan. (= write to you)

A

I’ll get back to you within the hour with a revised plan.

21
Q

I’ll speak with our finance department about a courtesy discount and outline the steps we’re taking to avoid billing inaccuracies going forward. I’ll follow up with s_ later today. (= конкретные детали)

A

I’ll follow up with specifics later today.

22
Q

I’d also like to discuss a possible discount. We’ve had r_ issues (= happening again and again) with these billing errors, and it’s taking up a lot of our time to resolve them each month.

A

We’ve had recurring issues with these billing errors, and it’s taking up a lot of our time to resolve them each month.

23
Q

If we can get a discount and a clear plan for preventing future mistakes, we’ll c_ this matter r_. (= будем считать вопрос закрытым)

A

If we can get a discount and a clear plan for preventing future mistakes, we’ll consider this matter resolved.

24
Q

Understood. I’ll speak with our finance department about a courtesy discount and o_ the st_ we’re t_ to avoid billing inaccuracies going forward. (= let you know what we are doing)

A

Understood. I’ll speak with our finance department about a courtesy discount and outline the steps we’re taking to avoid billing inaccuracies going forward.

25
Q

I could try to have the report ready earlier, but 2 pm today _ (seem, realistic).

A

I could try to have the report ready earlier, but 2 pm today doesn’t seem realistic.

26
Q

I could try to have the report ready earlier, but 2 pm today doesn’t seem realistic. Could we have a quick call so that I could b_ you _ _ sp_ instead? (= tell you about the state of things, update you)

A

Could we have a quick call so that I could bring you up to speed instead?