Unit 6.1 - Human resources

Question 1

What are the three HR objectives?

Answer 1

Labour productivity
Labour turnover
Employee engagement

Question 2

What are the three dimensions of employee engagement?

Answer 2

• Intellectual engagement - thinking hard about the job and how to do it better
• Affective engagement - feeling positively about doing a good job
• Social engagement - actively taking opportunities to discuss work related improvement

Question 3

How could you achieve employee engagement?

Answer 3

Considering employees ideas and opinions

Employee representatives

Question 4

What is HR?

Answer 4

• Human Resources
• Responsible for use of labour
• Human resource management (HRM) views activities relating to the workforce as vital to the businesses success

Question 5

What are internal influences on HR objectives?

Answer 5

• Corporate or overall objectives
• Attitudes and beliefs of the senior managers
• Type of product - is there a need for highly skilled workers
• ‘Hard’ HR approach
• ‘Soft’ HR approach