Unit 6 Team Communication

Question 1

team

Answer 1

a particular type of group that is characterized by its cohesiveness, carefully selected membership, goal-orientation, high performance, and synergy

Question 2

synergy

Answer 2

the “extra energy” created by a high-performing team when it interacts and functions well.

Question 3

system

Answer 3

Tthe larger environment in which a group operates, and its rules, history, norms, and communication climate

Question 4

groupthink

Answer 4

A team’s overwhelming motivation to agree and reach consensus—and failure to critically evaluate the task or alternative plans and solutions

Question 5

social loafing

Answer 5

Situations in which one or more members exert little or no effort to the team’s work.

Question 6

bad apple effect

Answer 6

poisonous impact of having just one ineffective team member

Question 7

team building

Answer 7

Formal activities that encourage team members to closely examine their process of working together in an effort to maximize quality and effectiveness

Question 8

training

Answer 8

A specialized type of education in which team members are taught specific skills and knowledge that can enhance their performance

Question 9

power

Answer 9

the authority or ability to influence other people to do things they may loack motivation to do on their own without infuence

Question 10

6 categories of power

Answer 10

1. Reward
2. Coercive
3. Legitimate
4. Expert
5. Referent
6. Informational

Question 11

Reward power

Answer 11

power associated with the perception that one ha the potential for either providing a positive reward (positive reinforcement) or removing something negative (negative reinforcement) in exchange for their partcipiation and cooperation

Question 12

Coercive Power

Answer 12

Power associated with the perceptions that a particular invidual has the ability to punish them for not cooperating or complying as participants with his or her requests

Question 13

Legitimate Power

Answer 13

Power assigned to peoiple because of their job, position, or assignment

Question 14

Expert Power

Answer 14

Power associated with one’s ability to influence others’ thoughts or behaviors because other memers perceive him or her as compentent, credible, and knowledgeable in the subject area

Question 15

Referent Power

Answer 15

Power associated with one’s ability to motivate and influence others because he or she is well liked, respected, and admired

Question 16

Informational Power

Answer 16

Power associated with one’s ability to acquire and share valueable information

Question 17

transformational leadership

Answer 17

a model that illustrates how some leaders inspire, energize, engage, and motivate teammates to excel within the team context in committed, passionate ways

Question 18

four behaviors demostrated by transformational leaders

Answer 18

• Communicating vision
• Challenging others
• Supporting others
• Modeling good behavior

Question 19

virtual teams

Answer 19

teams that collaborate across time, space, and organizational boundaries, primarily through electronic communication, and spend varying degrees of time working face-to-face. A purely virtual team may never work face-to-face

Question 20

Brainstorming

Answer 20

the generation of as manu ideas as possible in a short period of time

Question 21

groupware

Answer 21

software that facilitates collaboration among users working on related tasks