Unit 6 - Personal Qualities of a Health Care Worker Flashcards
Empathy
Identification with and understanding of another’s situation, feelings, and motives
Honesty
Truthfullness and integrity
Dependability
Reliability; trustworthiness
Willingness to Learn
Showing that you want to increase your work knowledge and skills
Patience
Being tolerant and understanding
Acceptance of Criticism
The ability to deal with dispproval or a suggestion that something can be improved
Enthusiasm
A strong feeling of excitement or interest
Self Motivation
Ability to begin or follow through with a task.
Tact
The ability to say and do things in a way that will not offend another person.
Competence
Qualifed and capable of performing a task.
Responsibility
Being willing to be held accountable for your actions.
Discretion
Using good judgement in what you say or do.
Team Player
Working well with others
Communication
the exchange of information, thoughts, ideas, and feelings.
Verbal
Spoken words and written communications.
Nonverbal
Facial experessions, body language, and touch.
Listening
Paying attention to and making an effort to hear what the other person is saying.
Cultural Diversity
Differences in culture
Culture
Values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.
Teamwork
consists of professionals working together for the benefit of the patient.
Leadership
Ability to encourage people to work together to achieve common goals.
Stress
The reaction of a person’s body to potentially threatening, challenging, or disturbing events
Stressors
Cause one to change, alter behavior, or adapt to a situation.
Problem Solving Method
Steps include:
Gather information; Identify the problem; list possible solutions; make a plan; act on your solution; evaluate the results; change the solution.
