Unit 6 - Personal Qualities of a Health Care Worker

Question 1

Empathy

Answer 1

Identification with and understanding of another’s situation, feelings, and motives

Question 2

Honesty

Answer 2

Truthfullness and integrity

Question 3

Dependability

Answer 3

Reliability; trustworthiness

Question 4

Willingness to Learn

Answer 4

Showing that you want to increase your work knowledge and skills

Question 5

Patience

Answer 5

Being tolerant and understanding

Question 6

Acceptance of Criticism

Answer 6

The ability to deal with dispproval or a suggestion that something can be improved

Question 7

Enthusiasm

Answer 7

A strong feeling of excitement or interest

Question 8

Self Motivation

Answer 8

Ability to begin or follow through with a task.

Question 9

Tact

Answer 9

The ability to say and do things in a way that will not offend another person.

Question 10

Competence

Answer 10

Qualifed and capable of performing a task.

Question 11

Responsibility

Answer 11

Being willing to be held accountable for your actions.

Question 12

Discretion

Answer 12

Using good judgement in what you say or do.

Question 13

Team Player

Answer 13

Working well with others

Question 14

Communication

Answer 14

the exchange of information, thoughts, ideas, and feelings.

Question 15

Verbal

Answer 15

Spoken words and written communications.

Question 16

Nonverbal

Answer 16

Facial experessions, body language, and touch.

Question 17

Listening

Answer 17

Paying attention to and making an effort to hear what the other person is saying.

Question 18

Cultural Diversity

Answer 18

Differences in culture

Question 19

Culture

Answer 19

Values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.

Question 20

Teamwork

Answer 20

consists of professionals working together for the benefit of the patient.

Question 21

Leadership

Answer 21

Ability to encourage people to work together to achieve common goals.

Question 22

Stress

Answer 22

The reaction of a person’s body to potentially threatening, challenging, or disturbing events

Question 23

Stressors

Answer 23

Cause one to change, alter behavior, or adapt to a situation.

Question 24

Problem Solving Method

Answer 24

Steps include:

Gather information; Identify the problem; list possible solutions; make a plan; act on your solution; evaluate the results; change the solution.

Question 25

Time management

Answer 25

Skills that allow you to use time in the best way possible.

Question 26

Goal

Answer 26

A desired result or purpose toward which one is working.

Question 27

Promptness

Answer 27

get to work on time

Question 28

Reliability

Answer 28

go to work every day

Question 29

Efficiency

Answer 29

get the job done and on time

Question 30

Top Priority

Answer 30

things that need to get done today

Question 31

Important

Answer 31

things that need to get done in the next 2 days

Question 32

SMART goals

Answer 32

specific, measurable, achievable, relevant, time based

Question 33

Measurable

Answer 33

percentage, dollars, etc

Question 34

Achievable

Answer 34

can this goal bbe reached

Question 35

Relevant

Answer 35

is this goal reasonable? do we have the capabilities to reach the goal?

Question 36

Time Based

Answer 36

set a reasonable time line

Question 37

Ten Commandments of Goal Setting

Answer 37

be decisive, stay focused, accept responsibility for failure, write down your goals, plan, involve others, take action, reward yourself, inspect what you expect, maintain personal integrity

Question 38

Sender

Answer 38

source of the message

Question 39

Receiver

Answer 39

receives the message

Question 40

Critical Communication Skills

Answer 40

thinking, listening, speaking, nonverbal

Question 41

Barriers to Effective Communication

Answer 41

denial, displacement, projection, rationalization

Question 42

Active Listening Steps

Answer 42

sensing, interpreting, evaluating, responding

Question 43

How to Avoid Listening Barriers

Answer 43

show respect, be sensitive, pause, listen to understand

Question 44

Teamwork Model

Answer 44

communication, cooperation, trust, respect, optimism

Question 45

Resolving Conflict Basics

Answer 45

brainstorm possible solution, focus on common goals, implement the plan, evaluate and review the problem