Unit 6: How health and social care services are accessed Flashcards
What are the three different referral methods used to access health and social care services?
Self-referral
Professional referral
Third- party referral
What does self-referral mean?
An individual makes an appointment or walks in themselves
What does professional referral mean?
A professional such as GP or Social Worker refers an individual to a further service
What does third party referral mean?
When a friend or relative makes a referral for an individual because they are unable to do it themselves
What does barrier to accessing HSC services mean?
Something that prevents people being able to use services properly
What are the barriers to accessing HSC services?
Communication
Culture
Location
What does communication barrier mean?
Barriers that impact on accessing and understanding
What does cultural barrier mean?
Barriers that impact on the individua’s acceptance of medical treatment and support
What does location barrier mean?
Barriers that impact on the individual’s ability to access services
Identify the communication barriers
Being blind
Being deaf
Learning disability
Speaking a different language
Speaking too fast
Identify the cultural barriers
Religious beliefs
Gender beliefs
Moral and ethical beliefs
Generational/age beliefs
Fear of discrimination
Identify location barriers
Transport
Cost
Accessible buildings
Parking
In terms of overcoming barriers, what does being proactive mean?
Preparing in advance so that the barrier is never an issue
In terms of overcoming barriers, what does being reactive mean?
When the barrier becomes a problem, trying to remove that barrier
How do practitioners overcome communication barriers?
Use of visual aids
Offering different formats of communication
Sign language
Translators
