Unit 6 Flashcards
Inventory and storage (help keep track of reagents and supplies)
a. documents
b. records
b. records
T/F:
A method to record any information that must be kept should be established.
T
T/F:
The subordinates do not want the boss to criticize their work.
F;
constructive criticism
Storing documents and records: Considerations on an Electronic System
backup systems are essential in case the main system fails
a. permanence
b. security
c. traceability
a. permanence
T/F: Reporting of Patient Results Key Elements:
Consistency of terminology, format and usage of abbreviations and symbols
T
T/F: Elements of a Document Control
a method for archiving documents that become updated but need to be kept for future reference
F;
outdated
system that should provide for the appropriate archiving of documents when they need to be replaced
document control system
T/F: Reporting of Patient Results Key Elements:
compactness
T
Categories of Communication:
occurs between laboratory personnel and the human resources department; or between laboratory management and nonmanagerial members of other departments such as the purchasing personnel or the nursing staff
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
d. Diagonal
T/F: Upward Communication
Devise a solution before discussing a problem.
F;
Don’t think you must have a solution before you discuss a problem.
T/F: Upward Communication
It is allowed to dismiss a problem you are not directly responsible for.
F;
Don’t neglect to communicate because you are not directly responsible.
T/F: Intradepartmental communication recommendations
Know the department’s table organization and all communication channels so indicated.
T
T/F: Interdepartmental communication recommendations
When receiving calls, initiate conversation with the purpose of the call directly.
F;
When receiving calls, initiate conversation with “ good morning…”, department of laboratory.
T/F: What Supervisors Want From Fellow Supervisors
Give and take constructive criticism
T
Categories of Communication:
It is the flow of information between colleagues and peers.
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
c. Horizontal
T/F:
The subordinates want the boss to not recognize the difficulties in getting the job done.
F;
to recognize the difficulties
system that should ensure that the most current version of any document is the one that is in use
document control system
T/F: 10 Commandments of Human Relations
Always keep a serious face when interacting with people.
F;
Smile at people.
Documents:
serve as the framework for the quality system, and should always be specified in the quality manual
a. policy
b. processes
c. procedures
a. policy
Documents:
include a statement of the organizational mission, goals and purpose
a. policy
b. processes
c. procedures
a. policy
must be changed when a policy, process or procedure changes
a. documents
b. records
a. documents
the transmission of information between or among departments
a. interdepartmental communication
b. intradepartmental communication
a. interdepartmental communication
T/F: Interdepartmental communication recommendations
When making calls, prepare remarks with name and department.
T
T/F: 10 Commandments of Human Relations
Have a good sense of humor
T
T/F: 10 Commandments of Human Relations
Focus your interest only on your own work.
F;
Be genuinely interested in people.
Advantages of LIMS:
the computer and its databases provide very strong search capabilities
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. generate reports
c. ability to track and analyze trends
Categories of Communication:
for providing suggestions, complaints and the like to superiors. it is not directive in nature.
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
b. Vertical (upward)
Ways to communicate:
Participants are given time to prepare need data, information, reports, recommendations, etc.
a. planned appointments
b. mass meetings
c. interoffice memos
d. planned conference
d. planned conference
T/F: Reporting of Patient Results Key Elements
Similar reference or normal and abnormal values
F;
Sharp differentiation
Documents:
“how it happens”
a. policy
b. processes
c. procedures
b. processes
T/F: Intradepartmental communication recommendations
Maximize conversation unrelated to job duties.
F;
minimize
Storing documents and records: Considerations on an Electronic System
regular maintenance of the computer system will help to reduce system failures and loss of data
a. permanence
b. security
c. traceability
a. permanence
Disadvantages of LIMS:
purchase and maintenance are the most expensive parts of a computerized system
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
T/F: Upward Communication
Shield the boss. The subordinate must prevent any upsetting news from reaching supervisor.
F;
Don’t try to shield the boss. The subordinate must not prevent any upsetting news from reaching supervisor.
T/F: What Supervisors Want From Fellow Supervisors
Render necessary assistance to one another
T
Categories of Communication:
Flow of information between positions that are on different lateral planes and activities of the organizational structure
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
d. Diagonal
most frequently conducted by written or spoken word but may be conveyed by gesture, lack of gesture, manner of dressing, personal appearance, and general behavior
communication
Test Report Contents (required by ISO _______)
ISO 15189
T/F: Intradepartmental communication recommendations
Confer messages by memo all the time.
F;
only if face-to-face or telephone communication is not possible
Advantages of LIMS:
this kind of data searching is almost impossible with paper-based systems
a. access to patient information
b. ability to track and analyze trends
c. provision of options for data searching
d. ability to track reports
c. provision of options for data searching
Disadvantages of LIMS:
personnel _______ is required
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
a. training
T/F:
The subordinates want the boss to be interested in them as people (make them feel they belong).
T
Advantages of LIMS:
easier to maintain confidentiality of laboratory data than when dealing with a handwritten report form
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. improved capability for maintaining patient confidentiality
d. improved capability for maintaining patient confidentiality
T/F: Upward Communication
Don’t use upward communication to blow your horn.
T
Advantages of LIMS:
A LIMS will provide standardized (or customized) reports.
a. ability to track reports
b. access to patient information
c. provision of options for data searching
d. generate reports
d. generate reports
Advantages of LIMS:
very useful in the process of checking the most recent results against previous data to look for changes, which is a good practice and helps to detect errors
a. access to patient information
b. error reduction
c. provision of options for data searching
d. ability to track reports
a. access to patient information
T/F:
The subordinates want the boss to tell the why of jobs.
T
brings accuracy and accessibility to the flow of samples and data in the clinical laboratory
Computerized laboratory information systems
T/F:
Information management is entirely computer-based.
F; may be:
1. entirely paper-based
2. computer-based
3. a combination of both
T/F: Intradepartmental communication recommendations
Maintain effective contact with members of all shifts.
T
Advantages of LIMS:
a well-planned computer system, with check systems for errors, will help to alert the user of inconsistencies and reduce the number of errors
a. error reduction
b. quality control management
c. provision of options for data searching
d. ability to track reports
a. error reduction
T/F: Interdepartmental communication recommendations
Delays in answering telephone are allowed.
F;
do not allow delay in answering telephone
need to be updated or maintained
a. documents
b. records
a. documents
T/F: 10 Commandments of Human Relations
Call people by name.
T
T/F: Reporting of Patient Results Key Elements
Assurance of accuracy of transcription of request
T
T/F: Characteristics of a good document
use a standard outline so the general structure will be familiar to staff and easily used by new personnel
T
T/F: Reporting of Patient Results Key Elements
Ease of preparation
T
Disadvantages of LIMS:
can be prohibitive in some settings
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
T/F: Reporting of Patient Administration and record keeping value
T
T/F: What Supervisors Want From Fellow Supervisors
Achieve uniformity in the interpretation of policies and enforcement of rules
T
T/F: Elements of a Document Control
a process for formal approval of each new document, a distribution plan or list, and a procedure for updating and revising laboratory documents
T
Odd one out:
Factors to consider on the retention of records
a. the length of time the laboratory will need to have access to its records
b. government requirements or standards that dictate record retention times
c. whether the laboratory is engaged in ongoing research requiring many years of data
d. the time interval between the laboratory’s assessments or audits
e. the status of the person identified on the record
e. the status of the person identified on the record
T/F: What Supervisors Want From Fellow Supervisors
distinct ideas per department
F;
exchange of ideas
Disadvantages of LIMS:
when starting up a computer system, it may seem inconvenient and unwieldy to laboratory staff
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
b. time to adapt to a new system
T/F: What Supervisors Want From Fellow Supervisors
Respect one another’s authority
T
Advantages of LIMS:
a variety of parameters can be used for data retrieval; it is usually possible to access data by name, by laboratory or patient number, and sometimes by test result or analysis performed
a. access to patient information
b. ability to track and analyze trends
c. provision of options for data searching
d. ability to track reports
c. provision of options for data searching
Ways to communicate:
Used to convey information associated with evaluation, analysis, recommendations, etc to supervisors or colleagues
a. planned conference
b. reports
c. letters
d. interoffice memos
b. reports
Storing documents and records: Considerations on a Paper System
It should be possible to trace a sample throughout all processes in the laboratory.
a. permanence
b. accessibility
c. security
d. traceability
d. traceability
T/F: Interdepartmental communication recommendations
Be certain all written or typed reports are neat, legible and accurate; also that they are dated and initialed or signed.
T
the process in human relations of passing information and understanding from one person to another
communication
Once the forms are used to record information, they become ________.
a. documents
b. records
b. records
Documents:
the specific activities of a process
a. policy
b. processes
c. procedures
c. procedures
T/F: Reporting of Patient Results Key Elements:
Logical and accessible location in medical chart
T
Documents:
set of interrelated or interacting activities that transform inputs into outputs
a. policy
b. processes
c. procedures
b. processes
Documents:
“a documented statement of overall intentions and direction defined by those in the organization and endorsed by management”
a. policy
b. processes
c. procedures
a. policy
T/F:
Communication is better between different departments because of proximity, similar education related duties and common goals among co-workers.
F;
within the department
T/F:
The data generated by the laboratory has been called potential information and actual information .
F;
called potential information but not actual information until it has been utilized in patient care
Categories of Communication:
When subordinate communicates directly to his supervisor or superiors
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
b. Vertical (upward)
T/F: 10 Commandments of Human Relations
Be thoughtful of the opinions of others.
T
T/F: What Supervisors Want From Fellow Supervisors
Straighten out differences in private and among themselves rather than carry them with the boss
T
Storing documents and records: Considerations on an Electronic System
it can be more difficult to assure confidentiality with a computer system, as many people may have access to the data
a. permanence
b. security
c. traceability
b. security
Storing documents and records: Considerations on a Paper System
should be ensured by binding pages together, or using a bound book (log register)
a. permanence
b. accessibility
c. security
d. traceability
a. permanence
Storing documents and records: Considerations on a Paper System
Paper systems should be designed so that information can be easily retrieved whenever needed.
a. permanence
b. accessibility
c. security
d. traceability
b. accessibility
Advantages of LIMS:
possible to retrieve and use large amounts of data effectively
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. generate reports
c. ability to track and analyze trends
T/F:
The subordinates want the boss to have confidence in their ability.
T
Ways to communicate:
They are relatively formal affair
a. planned appointments
b. mass meetings
c. interoffice memos
d. planned conference
d. planned conference
