Unit 6 Flashcards
Inventory and storage (help keep track of reagents and supplies)
a. documents
b. records
b. records
T/F:
A method to record any information that must be kept should be established.
T
T/F:
The subordinates do not want the boss to criticize their work.
F;
constructive criticism
Storing documents and records: Considerations on an Electronic System
backup systems are essential in case the main system fails
a. permanence
b. security
c. traceability
a. permanence
T/F: Reporting of Patient Results Key Elements:
Consistency of terminology, format and usage of abbreviations and symbols
T
T/F: Elements of a Document Control
a method for archiving documents that become updated but need to be kept for future reference
F;
outdated
system that should provide for the appropriate archiving of documents when they need to be replaced
document control system
T/F: Reporting of Patient Results Key Elements:
compactness
T
Categories of Communication:
occurs between laboratory personnel and the human resources department; or between laboratory management and nonmanagerial members of other departments such as the purchasing personnel or the nursing staff
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
d. Diagonal
T/F: Upward Communication
Devise a solution before discussing a problem.
F;
Don’t think you must have a solution before you discuss a problem.
T/F: Upward Communication
It is allowed to dismiss a problem you are not directly responsible for.
F;
Don’t neglect to communicate because you are not directly responsible.
T/F: Intradepartmental communication recommendations
Know the department’s table organization and all communication channels so indicated.
T
T/F: Interdepartmental communication recommendations
When receiving calls, initiate conversation with the purpose of the call directly.
F;
When receiving calls, initiate conversation with “ good morning…”, department of laboratory.
T/F: What Supervisors Want From Fellow Supervisors
Give and take constructive criticism
T
Categories of Communication:
It is the flow of information between colleagues and peers.
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
c. Horizontal
T/F:
The subordinates want the boss to not recognize the difficulties in getting the job done.
F;
to recognize the difficulties
system that should ensure that the most current version of any document is the one that is in use
document control system
T/F: 10 Commandments of Human Relations
Always keep a serious face when interacting with people.
F;
Smile at people.
Documents:
serve as the framework for the quality system, and should always be specified in the quality manual
a. policy
b. processes
c. procedures
a. policy
Documents:
include a statement of the organizational mission, goals and purpose
a. policy
b. processes
c. procedures
a. policy
must be changed when a policy, process or procedure changes
a. documents
b. records
a. documents
the transmission of information between or among departments
a. interdepartmental communication
b. intradepartmental communication
a. interdepartmental communication
T/F: Interdepartmental communication recommendations
When making calls, prepare remarks with name and department.
T
T/F: 10 Commandments of Human Relations
Have a good sense of humor
T
T/F: 10 Commandments of Human Relations
Focus your interest only on your own work.
F;
Be genuinely interested in people.
Advantages of LIMS:
the computer and its databases provide very strong search capabilities
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. generate reports
c. ability to track and analyze trends
Categories of Communication:
for providing suggestions, complaints and the like to superiors. it is not directive in nature.
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
b. Vertical (upward)
Ways to communicate:
Participants are given time to prepare need data, information, reports, recommendations, etc.
a. planned appointments
b. mass meetings
c. interoffice memos
d. planned conference
d. planned conference
T/F: Reporting of Patient Results Key Elements
Similar reference or normal and abnormal values
F;
Sharp differentiation
Documents:
“how it happens”
a. policy
b. processes
c. procedures
b. processes
T/F: Intradepartmental communication recommendations
Maximize conversation unrelated to job duties.
F;
minimize
Storing documents and records: Considerations on an Electronic System
regular maintenance of the computer system will help to reduce system failures and loss of data
a. permanence
b. security
c. traceability
a. permanence
Disadvantages of LIMS:
purchase and maintenance are the most expensive parts of a computerized system
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
T/F: Upward Communication
Shield the boss. The subordinate must prevent any upsetting news from reaching supervisor.
F;
Don’t try to shield the boss. The subordinate must not prevent any upsetting news from reaching supervisor.
T/F: What Supervisors Want From Fellow Supervisors
Render necessary assistance to one another
T
Categories of Communication:
Flow of information between positions that are on different lateral planes and activities of the organizational structure
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
d. Diagonal
most frequently conducted by written or spoken word but may be conveyed by gesture, lack of gesture, manner of dressing, personal appearance, and general behavior
communication
Test Report Contents (required by ISO _______)
ISO 15189
T/F: Intradepartmental communication recommendations
Confer messages by memo all the time.
F;
only if face-to-face or telephone communication is not possible
Advantages of LIMS:
this kind of data searching is almost impossible with paper-based systems
a. access to patient information
b. ability to track and analyze trends
c. provision of options for data searching
d. ability to track reports
c. provision of options for data searching
Disadvantages of LIMS:
personnel _______ is required
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
a. training
T/F:
The subordinates want the boss to be interested in them as people (make them feel they belong).
T
Advantages of LIMS:
easier to maintain confidentiality of laboratory data than when dealing with a handwritten report form
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. improved capability for maintaining patient confidentiality
d. improved capability for maintaining patient confidentiality
T/F: Upward Communication
Don’t use upward communication to blow your horn.
T
Advantages of LIMS:
A LIMS will provide standardized (or customized) reports.
a. ability to track reports
b. access to patient information
c. provision of options for data searching
d. generate reports
d. generate reports
Advantages of LIMS:
very useful in the process of checking the most recent results against previous data to look for changes, which is a good practice and helps to detect errors
a. access to patient information
b. error reduction
c. provision of options for data searching
d. ability to track reports
a. access to patient information
T/F:
The subordinates want the boss to tell the why of jobs.
T
brings accuracy and accessibility to the flow of samples and data in the clinical laboratory
Computerized laboratory information systems
T/F:
Information management is entirely computer-based.
F; may be:
1. entirely paper-based
2. computer-based
3. a combination of both
T/F: Intradepartmental communication recommendations
Maintain effective contact with members of all shifts.
T
Advantages of LIMS:
a well-planned computer system, with check systems for errors, will help to alert the user of inconsistencies and reduce the number of errors
a. error reduction
b. quality control management
c. provision of options for data searching
d. ability to track reports
a. error reduction
T/F: Interdepartmental communication recommendations
Delays in answering telephone are allowed.
F;
do not allow delay in answering telephone
need to be updated or maintained
a. documents
b. records
a. documents
T/F: 10 Commandments of Human Relations
Call people by name.
T
T/F: Reporting of Patient Results Key Elements
Assurance of accuracy of transcription of request
T
T/F: Characteristics of a good document
use a standard outline so the general structure will be familiar to staff and easily used by new personnel
T
T/F: Reporting of Patient Results Key Elements
Ease of preparation
T
Disadvantages of LIMS:
can be prohibitive in some settings
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
T/F: Reporting of Patient Administration and record keeping value
T
T/F: What Supervisors Want From Fellow Supervisors
Achieve uniformity in the interpretation of policies and enforcement of rules
T
T/F: Elements of a Document Control
a process for formal approval of each new document, a distribution plan or list, and a procedure for updating and revising laboratory documents
T
Odd one out:
Factors to consider on the retention of records
a. the length of time the laboratory will need to have access to its records
b. government requirements or standards that dictate record retention times
c. whether the laboratory is engaged in ongoing research requiring many years of data
d. the time interval between the laboratory’s assessments or audits
e. the status of the person identified on the record
e. the status of the person identified on the record
T/F: What Supervisors Want From Fellow Supervisors
distinct ideas per department
F;
exchange of ideas
Disadvantages of LIMS:
when starting up a computer system, it may seem inconvenient and unwieldy to laboratory staff
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
b. time to adapt to a new system
T/F: What Supervisors Want From Fellow Supervisors
Respect one another’s authority
T
Advantages of LIMS:
a variety of parameters can be used for data retrieval; it is usually possible to access data by name, by laboratory or patient number, and sometimes by test result or analysis performed
a. access to patient information
b. ability to track and analyze trends
c. provision of options for data searching
d. ability to track reports
c. provision of options for data searching
Ways to communicate:
Used to convey information associated with evaluation, analysis, recommendations, etc to supervisors or colleagues
a. planned conference
b. reports
c. letters
d. interoffice memos
b. reports
Storing documents and records: Considerations on a Paper System
It should be possible to trace a sample throughout all processes in the laboratory.
a. permanence
b. accessibility
c. security
d. traceability
d. traceability
T/F: Interdepartmental communication recommendations
Be certain all written or typed reports are neat, legible and accurate; also that they are dated and initialed or signed.
T
the process in human relations of passing information and understanding from one person to another
communication
Once the forms are used to record information, they become ________.
a. documents
b. records
b. records
Documents:
the specific activities of a process
a. policy
b. processes
c. procedures
c. procedures
T/F: Reporting of Patient Results Key Elements:
Logical and accessible location in medical chart
T
Documents:
set of interrelated or interacting activities that transform inputs into outputs
a. policy
b. processes
c. procedures
b. processes
Documents:
“a documented statement of overall intentions and direction defined by those in the organization and endorsed by management”
a. policy
b. processes
c. procedures
a. policy
T/F:
Communication is better between different departments because of proximity, similar education related duties and common goals among co-workers.
F;
within the department
T/F:
The data generated by the laboratory has been called potential information and actual information .
F;
called potential information but not actual information until it has been utilized in patient care
Categories of Communication:
When subordinate communicates directly to his supervisor or superiors
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
b. Vertical (upward)
T/F: 10 Commandments of Human Relations
Be thoughtful of the opinions of others.
T
T/F: What Supervisors Want From Fellow Supervisors
Straighten out differences in private and among themselves rather than carry them with the boss
T
Storing documents and records: Considerations on an Electronic System
it can be more difficult to assure confidentiality with a computer system, as many people may have access to the data
a. permanence
b. security
c. traceability
b. security
Storing documents and records: Considerations on a Paper System
should be ensured by binding pages together, or using a bound book (log register)
a. permanence
b. accessibility
c. security
d. traceability
a. permanence
Storing documents and records: Considerations on a Paper System
Paper systems should be designed so that information can be easily retrieved whenever needed.
a. permanence
b. accessibility
c. security
d. traceability
b. accessibility
Advantages of LIMS:
possible to retrieve and use large amounts of data effectively
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. generate reports
c. ability to track and analyze trends
T/F:
The subordinates want the boss to have confidence in their ability.
T
Ways to communicate:
They are relatively formal affair
a. planned appointments
b. mass meetings
c. interoffice memos
d. planned conference
d. planned conference
Disadvantages of LIMS:
Personnel accustomed to manual systems may be challenged by such tasks as correcting errors, and uncertain of how to proceed when encountering situations where a field must be filled in
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
b. time to adapt to a new system
Documents:
contain step-by-step written instructions for each procedure performed in the laboratory
a. quality manual
b. SOPs
c. reference materials
b. SOPs
T/F:
The subordinates want the boss to be loyal to the subordinates and to the lab.
T
Advantages of LIMS:
Data can be transmitted to many sites or interfaces as needed
a. manufacturer-provided training
b. integration with sites outside the laboratory
c. financial management
d. quality control management
b. integration with sites outside the laboratory
Odd one out:
Elements to consider when planning and developing an information management system
a. customized request forms
b. protection against loss of data
c. protection of patient confidentiality and privacy
d. effective reporting systems
e. effective and timely communication
a. customized request forms
T/F: Intradepartmental communication recommendations
Be certain of job description and all duties set forth.
T
Records’ Importance:
good records serve as a very important management tool
a. continuous monitoring
b. tracking of samples
c. evaluating problems
d. management
d. management
T/F: What Supervisors Want From Fellow Supervisors
Show loyalty to the laboratory and respect for its policies
T
Storing documents and records: Considerations on an Electronic System
electronic record systems should be designed in a way that allows for tracing the specimen throughout the entire process in the laboratory
a. permanence
b. security
c. traceability
c. traceability
T/F: Interdepartmental communication recommendations
When transferring calls, inform person of caller’s name and department.
T
contain information that is permanent, and does not require updating
a. documents
b. records
b. records
Ways to communicate:
Suitable for day-to-day liaison (casual communication) and direction ad exchange of information
a. planned conference
b. planned appointments
c. informal talks
d. informal staff meetings
c. informal talks
T/F: What Supervisors Want From Fellow Supervisors
Have work completed on time for the next fellow
T
communicate information to all persons who need it, including laboratory staff, users and laboratory management personnel
a. documents
b. records
a. documents
T/F: What Supervisors Want From Fellow Supervisors
Keep one another informed about new procedures, policies and rules
T
T/F:
The subordinates want the boss to back up their decision.
T
T/F: What Supervisors Want From Fellow Supervisors
Putting one another on the spot
F;
Refrain from putting one another on the spot
T/F:
The subordinates want the boss to get raises for subordinates and for the workers, recommendation.
T
T/F: Reporting of Patient Results Key Elements
Random order of multiple results on single specimen
F;
Sequential order
T/F:
The subordinates want the boss to follow the chain of command.
T
Storing documents and records: Considerations on a Paper System
be able to see who collected the sample, who ran the test, and what the quality control results were for the test run, including issuing of the report
a. permanence
b. accessibility
c. security
d. traceability
d. traceability
Storing documents and records: Considerations on a Paper System
documents and records must be kept in a secure place
a. permanence
b. accessibility
c. security
d. traceability
c. security
T/F:
Supervisor should hold staff meetings each morning, at the end of the day, or lunch.
T
T/F:
The subordinates want the boss to tell them their feedback after the work was done.
F;
what he expects of them and how they are going
Categories of Communication:
It is needed to coordinate within a department, among team members and among different departments
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
c. Horizontal
Ways to communicate:
Good for receiving information or instructions or data, frequent check-up, for empathy
a. planned conference
b. planned appointments
c. telephone calls
d. informal staff meetings
c. telephone calls
T/F: Interdepartmental communication recommendations
Answer questions about which there is uncertainty.
F;
Consult resources of department (immediate supervisors, manuals, etc.)
T/F: Elements of a Document Control
a master log or inventory of all documents of the laboratory
T
Advantages of LIMS:
It becomes easy to keep good quality control records, perform analysis on quality control data and generate statistics automatically
a. access to patient information
b. quality control management
c. provision of options for data searching
d. ability to track reports
b. quality control management
Disadvantages of LIMS:
adequate space and dedicated electrical requirements are necessary
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
d. physical restrictions
Documents:
Ex: when examining samples microscopically for parasites, photographs and descriptive information can be very helpful
a. quality manual
b. SOPs
c. reference materials
c. reference materials
Ways to communicate:
valuable means of celebrating occasions, building morale, introducing new policies or key personnel, making special announcements
a. bulletin board notices
b. mass meetings
c. planned conference
d. exhibits and displays
b. mass meetings
the transmission of information within the department
a. interdepartmental communication
b. intradepartmental communication
b. intradepartmental communication
Disadvantages of LIMS:
computers use lots of paper, and the _____ of materials must be planned for, as this can add up
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
Advantages of LIMS:
Results can be provided directly to computers accessible to the health care provider or public health official
a. manufacturer-provided training
b. integration with sites outside the laboratory
c. financial management
d. quality control management
b. integration with sites outside the laboratory
Documents (Processes):
test requests, samples, requests for information
a. inputs
b. outputs
a. inputs
Records’ Importance:
well-kept records allow for this throughout the entire testing process; this is essential for troubleshooting, looking for sources of error in testing and investigating identified errors
a. continuous monitoring
b. tracking of samples
c. evaluating problems
d. management
b. tracking of samples
Ways to communicate:
the most fundamental form of communication
a. informal talks
b. informal staff meetings
c. planned appointments
d. planned conference
a. informal talks
T/F: Upward Communication
Don’t rely on someone else to send the word upward.
T
Advantages of LIMS:
a computer system makes it much easier to __________, to know when work was finished, who performed the work, when the data was reviewed and when the report was sent
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. generate reports
a. ability to track reports
Storing documents and records: Considerations on a Paper System
Pages should be numbered for easy access, and permanent ink should be used.
a. permanence
b. accessibility
c. security
d. traceability
a. permanence
Advantages of LIMS:
It will also provide information that is legible.
a. error reduction
b. quality control management
c. provision of options for data searching
d. ability to track reports
a. error reduction
Advantages of LIMS:
track and analyze trends of various kinds
a. ability to track reports
b. access to patient information
c. ability to track and analyze trends
d. generate reports
c. ability to track and analyze trends
Information about adverse occurrences or problems
(all information that is pertinent, such as the results of any investigation of the problem)
a. documents
b. records
b. records
Categories of Communication:
When a superior or supervisor communicates directly to his subordinates.
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
a. Vertical (downward)
Ways to communicate:
Effective for recording informal inquiries or replies
a. bulletin board notices
b. informal talks
c. letters
d. interoffice memos
d. interoffice memos
T/F: Reporting of Patient Results Key Elements:
No date and time of collection
F;
Statement of date and time of collection
T/F: What Supervisors Want From Fellow Supervisors
Fix their own problems
F;
Try to understand one another’s problems
T/F: Characteristics of a good document
maintained to ensure that it is always up to date
T
T/F: Characteristics of a good document
wordy, unnecessary explanations
F;
better to avoid wordy, unnecessary explanations
T/F: Upward Communication
Don’t be afraid of the result of communications.
T
Odd one out:
Elements to consider when planning and developing an information management system
a. unique identifiers for patients and samples
b. standardized test request forms (requisitions)
c. logs and worksheets
d. single-point verification
e. checking processes to assure accuracy of data recording and transmission
d. single-point verification
Disadvantages of LIMS:
all computer information must be carefully backed up
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
e. need for backup system
Storing documents and records: Considerations on a Paper System
safe from any environmental hazards such as spills
a. permanence
b. accessibility
c. security
d. traceability
c. security
Ways to communicate:
Conducted by management with large number of employees
a. bulletin board notices
b. mass meetings
c. planned conference
d. exhibits and displays
b. mass meetings
Advantages of LIMS:
purchased LIMS often include on-site training for staff
a. manufacturer-provided training
b. integration with sites outside the laboratory
c. financial management
d. quality control management
a. manufacturer-provided training
Ways to communicate:
Appropriate for regular review or meetings or huddles with subordinates or immediate managers and liaison recurring joint work sessions
a. planned conference
b. planned appointments
c. telephone calls
d. informal staff meetings
b. planned appointments
T/F: Elements of a Document Control
a process to ensure that the documents are available to all who need them, excluding users outside the laboratory
F;
including users outside the laboratory
T/F: Interdepartmental communication recommendations
Speak distinctly and in pleasant tone of voice.
T
Records’ Importance:
well-kept equipment records will allow for thorough evaluation of any problems that arise
a. continuous monitoring
b. tracking of samples
c. evaluating problems
d. management
c. evaluating problems
T/F: 10 Commandments of Human Relations
Speak to people.
T
Advantages of LIMS:
Computers can handle data entry into a national laboratory database and almost any other data application that is needed
a. manufacturer-provided training
b. integration with sites outside the laboratory
c. financial management
d. quality control management
b. integration with sites outside the laboratory
need to be easily retrieved or accessed
a. documents
b. records
b. records
the collected information produced by the laboratory in the process of performing and reporting a laboratory test
a. documents
b. records
b. records
T/F: 10 Commandments of Human Relations
Be considerate with the feelings of others.
T
T/F: 10 Commandments of Human Relations
Be alert to give service.
T
T/F:
The subordinates want the boss to pass the buck.
F;
take the responsibility rather than pass the buck
Documents:
“how to do it”, and shows the step-by-step instructions that laboratory staff should meticulously follow for each activity
a. policy
b. processes
c. procedures
c. procedures
Storing documents and records: Considerations on an Electronic System
computer access codes can be established to protect the data
a. permanence
b. security
c. traceability
b. security
Disadvantages of LIMS:
because of the complexity of LIMS, _________ can be time-consuming and expensive
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
a. training
Documents:
the overall guiding document for the quality system and provides the framework for its design and implementation
a. quality manual
b. SOPs
c. reference materials
a. quality manual
T/F: Reporting of Patient Results Key Elements:
Unknown source of specimen
F;
Good description and source of specimen when pertinent
Storing documents and records: Considerations on a Paper System
protected in the event of fires, floods or other possibilities
a. permanence
b. accessibility
c. security
d. traceability
c. security
T/F:
The subordinates want the boss to help them in problems beyond their depth.
T
Storing documents and records: Considerations on a Paper System
maintaining patient confidentiality
a. permanence
b. accessibility
c. security
d. traceability
c. security
3 Criteria for choosing the system
- flexibility, adaptability
- ease of evolution and support
- system speed will most benefit the laboratory
T/F: Characteristics of a good document
written in a user-friendly style
T
T/F: Intradepartmental communication recommendations
Be constantly alert to the posting of all schedules and notices.
T
Disadvantages of LIMS:
some settings will not have good maintenance that is locally available
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
Storing documents and records: Considerations on a Paper System
paper records must last for as long as needed
a. permanence
b. accessibility
c. security
d. traceability
a. permanence
T/F:
The subordinates want the boss to make good decisions.
T
Document Hierarchy
(top to bottom)
procedures
processes
policies
T/F: Interdepartmental communication recommendations
Never leave telephone unattended after call is received.
T
Documents:
tell “what to do”, in a broad and general way
a. policy
b. processes
c. procedures
a. policy
Disadvantages of LIMS:
technology changes rapidly, and the life of a computer may not be more than a few years
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
c. cost
establish formats for recording and reporting information by the use of standardized forms
a. documents
b. records
a. documents
Documents:
needed in order to find scientific and clinical information about diseases, laboratory methods, and procedures
a. quality manual
b. SOPs
c. reference materials
c. reference materials
T/F:
The subordinates want the boss to pass along information both up and down the line.
T
system that should ensure availability and ease of use when a document is needed
document control system
Documents:
easily described as the performance of a test
a. policy
b. processes
c. procedures
c. procedures
Records’ Importance:
without access to all the data collected as a part of a quality system process, this cannot be accomplished
a. continuous monitoring
b. tracking of samples
c. evaluating problems
d. management
a. continuous monitoring
T/F: Interdepartmental communication recommendations
Be certain all questions and answers are clearly understood.
T
Advantages of LIMS:
some systems will allow for _____________; for example, patient billing
a. manufacturer-provided training
b. integration with sites outside the laboratory
c. financial management
d. quality control management
c. financial management
Advantages of LIMS:
most computer systems allow access to all recent laboratory data for a patient
a. access to patient information
b. ability to track and analyze trends
c. provision of options for data searching
d. ability to track reports
a. access to patient information
T/F: 10 Commandments of Human Relations
Be friendly and helpful.
T
Advantages of LIMS:
a LIMS can be set up so that data comes into the laboratory system directly from a patient or client registration point
a. manufacturer-provided training
b. integration with sites outside the laboratory
c. financial management
d. quality control management
b. integration with sites outside the laboratory
T/F: Characteristics of a good document
written clearly and concisely
T
provides procedures for formatting and maintaining documents
document control system
Ways to communicate:
Provides opportunity for the development of strong group cohesiveness and response
a. informal staff meetings
b. mass meetings
c. informal talks
d. interoffice memos
a. informal staff meetings
T/F: Interdepartmental communication recommendations
Be courteous at all times.
T
T/F: Upward Communication
Believe that the need to discuss a problem will just disappear if you don’t say anything.
F;
Don’t think that the need to discuss a problem will just disappear if you don’t say anything.
Ways to communicate:
Lengthy communications even when the addressee is physically available
a. bulletin board notices
b. reports
c. letters
d. interoffice memos
c. letters
T/F: Interdepartmental communication recommendations
If the call is placed on “hold”, let the caller wait until the right information is attained to respond to the caller again.
F;
reassure caller at frequent intervals that attempt is being made to complete connection
Odd one out:
Types of records that could easily be forgotten
a. Information on the management and handling of rejected samples
b. Data needed on any sample referred to another laboratory
c. laboratory workbooks or worksheets
d. The sample should be able to be tracked throughout the referral process
c. laboratory workbooks or worksheets
T/F: Upward Communication
Don’t try to over protect yourself. Don’t “playdown” certain facts because we know that their disclosure would make us look bad.
T
T/F:
The subordinates want the boss to provide good leadership and be competent for the job.
T
T/F:
The subordinates do not want the boss to play favorites and be fair.
T
Ways to communicate:
Official notices, formally recorded statements
a. bulletin board notices
b. informal talks
c. letters
d. interoffice memos
c. letters
Documents:
gives broad and general direction to the quality system
a. policy
b. processes
c. procedures
a. policy
Categories of Communication:
Top level management used this kind of communication in informing employees about their decisions, policies, procedures, and sending of memo.
a. Vertical (downward)
b. Vertical (upward)
c. Horizontal
d. Diagonal
a. Vertical (downward)
Documents:
essential to ensure that all procedures are performed consistently by everyone in the laboratory
a. quality manual
b. SOPs
c. reference materials
b. SOPs
T/F: Reporting of Patient Results Key Elements
Identification of patient, patient location and physician
T
T/F: 10 Commandments of Human Relations
Be cordial.
T
T/F: What Supervisors Want From Fellow Supervisors
Practice teamwork and refrain from passing the buck
T
A system that incorporates all the processes needed for effectively managing data—both incoming and outgoing patient information
information management
T/F: Elements of a Document Control
a uniform format that includes a numbering system, to include a method for identifying the version (date) of the document
T
provide written information about policies, processes and procedures
a. documents
b. records
a. documents
Advantages of LIMS:
very useful in the process of it is easy to generate detailed, legible reports quickly
a. ability to track reports
b. access to patient information
c. provision of options for data searching
d. generate reports
d. generate reports
T/F:
The subordinates want the boss to be loyal to strictly make the decisions.
F;
welcome ideas and opinions; let subordinates have a voice in decisions
T/F:
Computerized laboratory information systems may be an in-house computer network or locally developed systems based on commercially available database software.
T
equipment ________
a. documents
b. records
b. records
Documents:
the steps involved in carrying out quality policies
a. policy
b. processes
c. procedures
b. processes
Documents (Processes):
laboratory data, reports of results
a. inputs
b. outputs
b. outputs
Ways to communicate:
Effective for lengthy or formal announcements
a. letters
b. bulletin board notices
c. reports
d. interoffice memos
b. bulletin board notices
T/F: Characteristics of a good document
written so as to be explicit and accurate, reflecting all implemented measures, responsibilities and programs
T
T/F:
The subordinates want the boss to give recognition for the work well done.
T
T/F: 10 Commandments of Human Relations
Be generous with praise.
T
Ways to communicate:
Most effective when based on conferences , visits, inspections, surveys, research study, etc.
a. planned conference
b. reports
c. letters
d. interoffice memos
b. reports
Disadvantages of LIMS:
placement of the computer away from heat, humidity and dust
a. training
b. time to adapt to a new system
c. cost
d. physical restrictions
e. need for backup system
d. physical restrictions
Documents (Procedures): used to indicate the detailed instructions on how to do it
Standard operating procedure (SOP)
T/F: Reporting of Patient Results Key Elements:
Clearly understandable
T
