Unit 6 Flashcards
What is the labour turnover formula?
(No. of employees leaving / Avg. no. of employees) x 100
What is the labour productivity formula?
Output / no. of employees
What is the employee costs as a % of turnover formula?
(Workers wages in period / Revenue) x 100
What is the labour cost per unit formula?
Total labour cost / Total output
What is job design?
The tasks and responsibilities which are grouped into a specific job role.
What does job design have to be so it can be successful?
Integrated with operation requirements.
What does Hackman and Oldham’s model suggest?
The tasks in which employees are expected to perform is the main factor underpinning their motivation.
What are Hackman and Oldham’s 5 characteristics?
Autonomy, task identity, skills variety, job feedback, task significance
What should managers look to do with these characteristics?
Incorporate them all when designing jobs.
What is flexible working?
The range of employment options to help employees balance work and home life.
What are some examples of flexible working?
Part-time, job sharing, shift swapping
What is organisational design?
The basic structure of a business.
What is the hierarchy?
The levels of authority and responsibility.
What is a tall structure?
Long-chain of command and communication must go up the hierarchy.
What is a flat structure?
Limited levels of hierarchy and more share responsibility.
What is a centralised structure?
Authority is held and decisions are made by senior managers at top of the hierarchy.
What is the human resource flow?
How people move into and out of the business.
What is HR planning?
Ensuring there is the right number of staff with the right skills.
What are the 2 types of recruitment?
Internal + External
How do firms recruit?
Through job advertisement then assessment.
What are 4 training methods?
Inductions, retraining, on the job, off the job
What was Taylor’s theory?
All workers are motivated by money.
What idea did Taylor support?
Piece-rate pay
What was Maslow’s model?
Hierarchy of needs.
What did this hierarchy suggest?
The higher up the more motivated.
What are the 5 levels of Maslow’s pyramid?
Physiological, Safety, Social, Esteem, Self Actualisation
What was Herzberg’s theory?
2 Factor theory
What were the 2 factors?
Motivators and Hygiene
What do motivators do?
Motivate people to work harder.
What do hygiene factors do?
Demotivate if not present, do not motivate if present.
What are 3 examples of motivators?
Responsibility, fulfilling work, achievement
What are 3 examples of hygiene factors?
Pay, working conditions, policies
What are 3 non-financial motivators?
Delegation, empowerment, consultation
