Unit 5- Busienss Case and Stakeholders

Question 1

Benefit realisation process

Answer 1

Step 4: Track & realise benefits:
Monitor current values and plans for realisation, monitor BAU activities post
transition

Step 3: Plan benefits realisation:
Baseline measures, links to outputs, actions required

Step 2: Define:
Clearly state the benefits, include suitable measures

Step 1: Identify:
Discuss with Stakeholders

Question 2

Types of Benefits

Answer 2

Tangible or quantitative
• Financial
• Market share
• Production output

• Intangible or qualitative
• Improved security
• Increased staff satisfaction
• Enhancement of brand image

Question 3

DOAM

Answer 3

• Description
• What precisely is this benefit?

• Observation
• What differences should be noticeable between pre- and post-programme?

• Attribution
• Where will this benefit arise?

• Measurement
• How will the achievement of the benefit be measured?

Question 4

Purpose of a business case

Answer 4

Documents the justification
• states why the forecast effort and time is worthwhile
• cost vs benefits
• Provides basis upon which ongoing viability can be judged

Question 5

Business case contents

Answer 5

• Reasons for undertaking the project
• Options (including preferred option)
• Benefits (& benefits realisation plan)
• Dis-benefits
• Scope and major deliverables
• Risks
• Issues
• Success criteria
• Costs & timescales
• Investment Appraisal (cost benefit analysis)

Question 6

Business case through life cycle

Answer 6

• Produced at the end of Concept

• Updated during Definition

• Reviewed for validity throughout Deployment

• Benefits reviewed during Operations in Benefits Realisation phase

• Major input to Decision Gates

Question 7

Stakeholder management process

Answer 7

• List of stakeholders from context analysis and/or brainstorming

• Analysis of interest area

• Analysis of power, interest and positive/negative
influence • List of stakeholders from context analysis and/or
brainstorming
• Analysis of interest area
• Analysis of power, interest and positive/negative influence

• Stakeholder grid

• Description of how project will engage with them and measures to determine success of communication

• Stakeholder grid (PIG)

• Description of how project will engage with them and measures to determine success of communication