Unit 5 & 6 - Advanced Troubleshooting

Question 1

Where would you check for changes made to accounting and item maintenance at a store?

Answer 1

Manager’s Audit Trail

Question 2

Other than KRSTORE.LOG and ACECLSLG.DAT, where else can you check the store close?

Answer 2

System Status

Question 3

What details are needed when escalating a software issue up?

Answer 3

Register number, transaction number, date/time, transaction type, UPC, type of payment, loyalty card number if used

Question 4

What utility is used to show how devices are connected on the network?

Answer 4

Net Mapper

Question 5

What are some controller messages that could indicate network issues?

Answer 5

W947/W945, W950/W951, W970/W971

Question 6

What is MTFTP?

Answer 6

Multicast Trivial File Transfer Protocol - The controllers run a MTFTP server to which the registers connect.

Question 7

What commands are used to change a controller print queue?

Answer 7

Print -t
Print -r

Question 8

How do you revert a controller printer back to its default?

Answer 8

Print -r

Question 9

Which file would you check to see what printers are setup for a controller?

Answer 9

ADXIO??F.DAT (??=MC or CC)

Question 10

What is KRHOSTFX used for?

Answer 10

KRHOSTFX is used to update and archive the POS Controller Host File (ADXHSIHF.DAT) and fix some other host file related issues. The host file itself comes from the ISP.

Question 11

What does loadshrink do (ADXPLDRB)?

Answer 11

Loadshrink (ADXPLDRB) rebuilds the register preload bundles. The preload bundles are mostly Java files used by the register for the Graphical User Interface (GUI) and other features that enhance the base ACE Terminal application.

Question 12

Command: whereis

Answer 12

Find command

Question 13

Command: type

Answer 13

Used to view the contents of a file

Question 14

File that shows the controller model

Answer 14

ctrltype.dat

Question 15

Command: ed or dredix

Answer 15

Opens Dr. Edix program to edit a file

Question 16

Command: cd

Answer 16

Change current directory

Question 17

Command: ren

Answer 17

Rename

Question 18

Command: del

Answer 18

Delete

Question 19

Command: copy

Answer 19

Copy a file

Question 20

Command: fgrep

Answer 20

Search a specified file for a given expression/keyword

Question 21

Command: print y

Answer 21

Print a test page

Question 22

Command: print -h

Answer 22

Hold the print queue

Question 23

Command: print

Answer 23

Shows the current default printer and print queue

Question 24

Command: print -a

Answer 24

Activate the print queue

Question 25

Register terminal status file

Answer 25

eamts###