Unit 3 - POS 4690 Messages & Errors

Question 1

What messages would you look for if a site was having EFT issues?

Answer 1

x405 PAYSYS - HOST LINK IS NOT ACTIVE

x406 PAYSYS - HOST LINK REESTABLISHED

Question 2

What do L messages involve?

Answer 2

Loyalty

Question 3

W759

Answer 3

W759 RECORD LOCKED FOR EXTENDED PERIOD OF TIME

Question 4

W947/W945

Answer 4

W947 CONTROLLER HAS LEFT THE LAN SYSTEM

W945 NEW CONTROLLER ON LAN SYSTEM

Question 5

W950/W951

Answer 5

W950 NODE WAS PHYSICALLY REMOVED FROM THE NETWORK

W951 NODE WAS PHYSICALLY RECONNECTED TO THE NETWORK

Question 6

W795/W796

Answer 6

W795 LAN TERMINAL BACKUP INITIATED

W796 LAN TERMINAL BACKUP ENDED

Question 7

W900

Answer 7

The controller does not have a node ID. This error may occur after a repair on a controller. First response is to try entering the correct node id, i.e, MC or CC.

Question 8

W901/W902

Answer 8

W901 NO ACTING MASTER CONTROLLER FOUND

W902 NO ACTING FILE SERVER CONTROLLER FOUND

Question 9

W903/W904

Answer 9

W903 WAITING FOR UPDATE FROM ACTING MASTER CONTROLLER

W904 WATING FOR UPDATE FROM ACTING FILE SERVER CONTROLLER

Question 10

W915

Answer 10

W915 ADX SPGM:ADXETHOL.286

The controller is unable to connect to the network

Question 11

W505

Answer 11

The IPL can not be completed. Generally a dispatch to boot up off of supplementals.

Question 12

W555

Answer 12

Message indicates the controller is loading the operating system. W555:050 indicates is is connecting to the network and updating successfully.

Question 13

NON-SYSTEM DISK BOOT ERROR

Answer 13

A controller is not finding the 4690 operating system. Check for a usb flash drive plugged in.

Question 14

DUMP IN PROGRESS, IPL TO FOLLOW

Answer 14

The controller is currently dumping and can take up to 10 minutes. If it is recurring, power off and take additional action. The controller will log a W598 message.

Question 15

W599

Answer 15

W599 NORMAL STORE CONTROLLER IPL

Check the E code at the end of the message to determine the cause of the IPL.

Question 16

W598

Answer 16

W598 STORE CONTROLLER STORAGE DUMP OCCURRED

Question 17

W754

Answer 17

W754 HARDWARE PROBLEM WITH FIXED DISK ADAPTER OR DRIVE

Question 18

W933

Answer 18

W933 PROBLEM ACCESSING DISKFILE TABLE

This is a highly critical message. Do not stop/start any applications or power off any controller if this is found.

Question 19

W650

Answer 19

W650 PROGRAM XXX HAS ENDED ABNORMALLY

Question 20

W935

Answer 20

W935 EXCEPTION LOG FILE IS FULL

Question 21

W971

Answer 21

W971 SYSTEM PD INFO

Question 22

W973

Answer 22

W973 OPERATOR ACTION NEEDED - RE-IPL CONTROLLER XX

Question 23

W752

Answer 23

W752 SUCCESSFUL RECOVERY FROM FIXED DISK ERROR

Question 24

W798

Answer 24

W798 KEYED FILE RECORD INSERTION PERFORMANCE WARNING

Question 25

VERIFYING DMI POOL DATA

Answer 25

Can indicate BIOS, CMOS, system drive or C: drive failures. Most common is to dispatch to replace system board and/or C: drive.

Question 26

W916

Answer 26

The controller IPL can not complete because of a node name conflict on the LAN. Actions: Readdress the loop adaptor card.

Question 27

W502

Answer 27

Unable to find usable nonvolatile random access memory. Readdress or replace the loop adaptor.